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Conrad Punta de Mita

5.0 star property
Luxury hotel on the beach, with 3 outdoor pools

Photo gallery for Conrad Punta de Mita

Aerial view
2 bars/lounges, poolside bar, beach bar
View from room
Lobby
Exterior
Escape to Conrad Punta de Mita, where luxury and tranquility blend with the soothing sounds of the ocean. Bask in sun-kissed bliss on the private beach or unwind at any of 7 restaurants. With activities like basketball, yoga on the beach, a children's pool with waterslide and cabanas nearby - it’s easy for guests to relax while kids have fun.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Pool
  • On private beach
  • Bar
  • Breakfast available
  • Housekeeping
The current price is AU$1,043
includes taxes & fees
10 Feb - 11 Feb

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Suite, 2 Bedrooms, Kitchen, Ocean View

Egyptian cotton sheets, premium bedding, in-room safe

Suite, 2 Bedrooms, Kitchen, Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 161 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Private Pool, Oceanfront

Suite, 1 King Bed, Private Pool, Oceanfront | Living area

Suite, 1 King Bed, Private Pool, Oceanfront

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 135 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Oceanfront

Egyptian cotton sheets, premium bedding, in-room safe

Room, 1 King Bed with Sofa bed, Oceanfront

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 60 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 King Bed, Partial Ocean View

LCD TV

Superior Suite, 1 King Bed, Partial Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 161 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Ocean View

Egyptian cotton sheets, premium bedding, in-room safe

Suite, 2 Bedrooms, Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 161 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Penthouse, 1 King Bed, Private Pool, Ocean View (Balcony)

Penthouse, 1 King Bed, Private Pool, Ocean View (Balcony)

Penthouse, 1 King Bed, Private Pool, Ocean View (Balcony)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
  • 301 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Private Pool, Oceanfront (Balcony)

Grand Suite, 1 King Bed, Private Pool, Oceanfront (Balcony)

Grand Suite, 1 King Bed, Private Pool, Oceanfront (Balcony)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
  • 235 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

Egyptian cotton sheets, premium bedding, in-room safe

Room, 2 Queen Beds, Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Oceanfront

Egyptian cotton sheets, premium bedding, in-room safe

Room, 2 Queen Beds, Oceanfront

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 65 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower)

Egyptian cotton sheets, premium bedding, in-room safe

Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Partial Ocean View

Egyptian cotton sheets, premium bedding, in-room safe

Room, 2 Queen Beds, Partial Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 65 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Private Pool, Ocean View

Suite, 1 King Bed with Sofa bed, Private Pool, Ocean View

Suite, 1 King Bed with Sofa bed, Private Pool, Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 135 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Ocean View

Egyptian cotton sheets, premium bedding, in-room safe

Room, 1 King Bed with Sofa bed, Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 60 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Private Pool, Partial Ocean View

Suite, 1 King Bed, Private Pool, Partial Ocean View | Living area

Suite, 1 King Bed, Private Pool, Partial Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 135 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View

Egyptian cotton sheets, premium bedding, in-room safe

Room, 1 King Bed, Partial Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 60 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View

Egyptian cotton sheets, premium bedding, in-room safe

Room, 1 King Bed, Partial Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 60 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility, Roll-in Shower)

Egyptian cotton sheets, premium bedding, in-room safe

Room, 1 King Bed, Accessible (Mobility, Roll-in Shower)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 63 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ocean View

LCD TV

Superior Suite, 1 King Bed, Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 161 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed, Private Pool, Oceanfront

Premier Suite, 1 King Bed, Private Pool, Oceanfront | Living area

Premier Suite, 1 King Bed, Private Pool, Oceanfront

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
  • 182 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Kitchen, Partial Ocean View

View from room

Suite, 2 Bedrooms, Kitchen, Partial Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 161 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed

Similar properties

Property amenity

W Punta de Mita

  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
9.0 out of 10, Wonderful, (587)
The price is AU$993
includes taxes & fees
10 Feb - 11 Feb
W Punta de Mita
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About the area

Map
Carretera Punta de Mita, Punta de Mita, NAY, 63734

What's nearby

  • Litibu Golf Course - 4 min walk
  • Punta de Mita Beach - 6 min drive
  • Punta Mita Golf Club - 7 min drive
  • El Anclote Beach - 9 min drive
  • Destiladeras Beach - 14 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 47 min drive

Restaurants

  • ‪Árbol - ‬7 min walk
  • ‪Paleta - ‬7 min walk
  • ‪Mezquite - ‬7 min walk
  • ‪Tsuba restaurant japanese - iberostar playa mita premium gold - ‬4 min walk
  • ‪buffet el nopal - Iberostar playa mita premium gol - ‬4 min walk

About this property

Conrad Punta de Mita

Luxury family-friendly hotel near El Anclote Beach
Located close to Higuera Golf Club and Punta de Mita Beach, Conrad Punta de Mita provides an adjacent golf course, a beach bar and a poolside bar. With amenities such as a private beach and beach yoga, this hotel is the perfect place to soak up the sun. Treat yourself to a hot stone massage, aromatherapy or a manicure/pedicure at Conrad Spa, the on-site spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. Enjoy the 24-hour gym, as well as activities such as basketball. In addition to a firepit and a coffee shop/cafe, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • 3 outdoor pools and a children's pool, with a waterslide, cabanas and sunloungers
  • Free self-parking and valet parking
  • Full breakfast (surcharge), bike hire and tennis courts
  • Babysitting (surcharge), beach towels and a front desk safe
  • Guest reviews speak highly of the helpful staff and first-rate property condition
Room features
All 324 individually furnished rooms feature comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets and rollaway/extra beds (surcharge)
  • Bathrooms with baths or showers and free toiletries
  • Furnished balconies or patios, wardrobes/cupboards and fridges

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 3-device limit

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 30 to 60 for adults and USD 15 to 30 for children
  • 2 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach yoga
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Full-service spa
  • Playground
  • Sauna
  • Steam room
  • Tennis
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's games
  • Children's pool
  • Free cot
  • In-room refrigerator
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Conference centre (63,666 square foot of space)

Outdoors

  • Beach towels
  • Firepit
  • Garden
  • On a private beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Lift (91 centimetre wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 58-inch LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Up to 34 kg per pet
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 75.0 per day.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 30 to 60 for adults and USD 15 to 30 for children
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Parties and events are allowed on site
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Free WiFi in public areas has a 3-device limit
Guests under 13 years old are not allowed in the fitness facility or hot tub, and guests under 13 years old are only allowed in the swimming pool and fitness facility with adult supervision
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Conrad Punta de Mita have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 6:00 AM to 10:00 PM.

How much does it cost to stay at Conrad Punta de Mita?

As of 8 Feb 2025, prices found for a 1-night stay for 2 adults at Conrad Punta de Mita on 10 Feb 2025 start from AU$1,042.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Conrad Punta de Mita pet-friendly?

Yes, Conrad Punta de Mita allows pets with a maximum weight of up to 34 kg per pet. There's a fee of USD 50 per pet, per stay. Service animals are exempt from fees.

How much is parking at Conrad Punta de Mita?

Self-parking and valet parking are free at this property.

What time is check-in at Conrad Punta de Mita?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM.

What time is check-out at Conrad Punta de Mita?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Conrad Punta de Mita located?

Located in Punta de Mita, this beachfront hotel is next to a golf course and within 3 mi (5 km) of Higuera Golf Club and El Anclote Beach. Punta de Mita Beach and Punta Mita Golf Club are also within 6 mi (10 km).

Conrad Punta de Mita Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 243 out of 349 reviews
Rating 8 - Good. 62 out of 349 reviews
Rating 6 - Okay. 21 out of 349 reviews
Rating 4 - Poor. 9 out of 349 reviews
Rating 2 - Terrible. 14 out of 349 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location of our Ocean view Suite. Great staff and service.
Stayed 4 nights in Jan 2025

10/10 Excellent

James, Spring Lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is outstanding here! It's a bit secluded, but car tranports are easy to get through the hotel to get to activities and restaurants.
Stayed 7 nights in Dec 2024

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Malek Shah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice, and the area is great. Hotel food is okay but the prices are outrageous. They bank on the difficulty and excessive cost of transportation to keep you eating in the restaurants.
Stayed 4 nights in Dec 2024

10/10 Excellent

mehran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and service
Stayed 4 nights in Dec 2024

10/10 Excellent

Ricardo

Stayed 3 nights in Dec 2024

2/10 Terrible

CLAUDIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pools
Stayed 5 nights in Nov 2024

10/10 Excellent

Samir, San Diego, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Nov 2024

10/10 Excellent

Ying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet place, and the staff are all very friendly! Especially the butler service is fantastic, you can let them to help you arrange excursions, transportations, dining reservations, they are willing to provide you with timely and wonderful service and help. The buffet breakfast is great, especially the taco bar and juice bar.
Stayed 3 nights in Nov 2024

8/10 Good

Robert J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Naheed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Rooms could use a bit of a touch up in a furnishing to match the rest of the resort
Stayed 6 nights in Nov 2024

6/10 Okay

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall, the hotel was clean and has wonderful staff. The pool chairs are very nice and the beds are comfortable. HOWEVER, the food and drinks are extremely expensive. Every meal for the two of us was at least $150-$200. Every drink by the pool was at least $20-$30. Last year we went to the Hilton in Hawaii and it wasn’t even this costly. Definitely charge Aspen prices! Also, there is no entertainment or anything to do past Dinner time
Stayed 5 nights in Nov 2024

10/10 Excellent

Jonathan

Stayed 4 nights in Oct 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. Pools are great. Family pool was so fun and large. Not packed in October so lots of space. Loved this resort and will be back.
Stayed 3 nights in Oct 2024

10/10 Excellent

Pablo A.

Stayed 4 nights in Sep 2024

8/10 Good

Ledy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the property lobby and common areas. We used one time the kid playroom very convenient for families. However, the beach was very dirty the first two days we arrived. We ordered room service, great food, and friendly staff but we waited too long almost 40 minutes or more. We invited friends and they couldn't use the facility with us (pool)
Stayed 3 nights in Sep 2024

10/10 Excellent

Erin

Stayed 4 nights in Sep 2024

2/10 Terrible

Anne

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my family at the Conrad Punta de Mita from July 21 to 27. I upgraded my room to a beachfront suite. There were large crabs in my room daily, crawling up curtains and hiding in clothes. There were old ketchup bottles and french fries behind the pillows on the couch and sitting area. There were dead rotting crabs in the walkways with flies and terrible odors. My core complaint is a serious safety issue. I’ve attempted to obtain the hotel managers email to make this complaint directly, but the concierge doesn’t respond. There was an abundance of iguana poop in the kid’s pool near the waterslide. I asked the staff if it was safe for my 10-year-old daughter to swim and was assured that it was safe. Iguanas were swimming and pooping in the pool daily. Guests, including me, were removing the feces with cups. On the third day of our trip my daughter developed a stomachache and diarrhea, which is rare for her. She was sick for the remainder of our trip. We visited her pediatrician upon returning home. After a battery of tests, she was diagnosed with Escherichia coli (E. coli). She was treated but after two weeks her symptoms persisted. She's been on rounds of antibiotics. The Ventura County CA health department investigated as part of their E. coli standard protocol. After tracing the dates and activities we've isolated the bacteria to being contracted at the Conrad, and the E. coli strain is due to animal feces exposure.
Stayed 6 nights in Jul 2024

6/10 Okay

Edna Lyzvet

Stayed 4 nights in Aug 2024

10/10 Excellent

Edwin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible stay. Traveled with wife , 5 and 7 year old kids. We stayed in the beachfront casa with private plunge pool. Absolutely worth it. Just amazing sunsets in the privacy of our own pool. The views and amenities, I cannot say enough good things about this place. Kids loved it. Kids ate for free throughout our stay, even when ordering room service. Breakfast buffet was also included for adults because we stayed in a suite. The staff really makes this place great. They do everything to treat you like royalty. I can’t say enough about how hard the staff works to make your stay incredible. Our room also included a small appetizer and an ice bucket with 2 coronitas around sunset time, everyday. I mean, it just doesn’t get better. We loved it here. We had never been here and we absolutely fell in love with this place. We cannot wait to go back.
Stayed 5 nights in Aug 2024

10/10 Excellent

Robert Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Nora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the hotel was nice, clean with friendly staff. I thought everything at the hotel was over priced. For example a six pack of beer was $45.00 dollars, a burger $30.00 dollars, not pesos dollars. From the hotel to any town near by its $70.00 with hotel transportation but an Uber will charge you between $20.00 dollars to $30.00 dollars. I’ve stayed at other nice hotels in other resort towns and that’s where I’ll go next not the Riviera Maya. This hotel doesn’t have all inclusive to make you spend money. Beautiful but overpriced.
Stayed 4 nights in Aug 2024