2/10 Terrible
Alexander
5 Nov 2024
Disliked: Staff & service, amenities, property conditions & facilities
I arrived at KEF airport a little before midnight. In the initial booming, it is listed that there is a complimentary one-way transfer from the airport to the hotel. I placed a call to the hotel upon arrival to be told that the only way for me to get there is by taxi. I had a whole other fiasco with the taxi piece of getting to the hotel, but that’s unrelated. On arrival, I was greeted by a lady who seemed less than thrilled that I was checking in. I get my information and go to my room to get in. The room was extremely hot and there was no way to open the window or door in the primary bedroom without breaking the cheap wood that was holding it together. There was a very small window in the bathroom that was able to be opened to allow air to circulate, but I was still very uncomfortable and woke up covered in sweat in the morning. Checkout was at 11am and my flight didn’t leave until 5pm. I asked the concierge (same lady I met the night prior at check-in) if it was possible to request a late checkout. She seemed extremely displeased and inpatient, and said no, that every room has to be cleaned before the housekeeper goes home for the day. Her demeanor and attitude were very poor and made me feel like a burden as a guest. I went to collect my things for checkout, and asked for an itemized receipt. Again, the lady appeared very irritated as if I asked her to move a mountain. Very poor customer service and experience.
Alexander
Stayed 1 night in Nov 2024