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"Great location however staff not too helpful"

"We stayed at the family room with 1 double bed and 2 single beds. The room is very big with 2 full bathrooms, the location of the hotel is excellent, only 1 block away from the subway station. We took the limousine bus from Kansai airport to OTAC station and it takes about 8 minutes to walk to the hotel."

"Great location as you are steps away from the heart of Namba, and you’ll have access to multiple stations via underground walkways protecting you from any weather elements. A tip is that the hotel ground entrance is located at the northeast corner of the building, as the map may not directly show that."

"Great location, staff, dining options, room size and amenities "

"Lovely helpful staff. Great location for park and station"

"Incredible location and spacious rooms"

"Had an excellent stay. Would highly recommend. "

"Great place"

"We had a little bit of a hard time finding the entrance to the property because it’s was on the side of the building in the alleyway but it was flanked by a Lawsons AND a Sugi Pharamcy (both of which we visited several times during our 4 day stay. The check in is on Floor 2 and staff was very friendly and helpful and quick! Our room was on the 14th floor and I selected a corner room with the hope it would be spacious enough for three adults. When I opened the door I was relieved that there were three single beds with a small sitting area and a desk and enough space to move around. The bathroom was a good size and the shampoo, conditioner, and body wash were great. I appreciated the extra toothbrushes and hairbrushes and mouthwash. My husband and son visited the onsen which they said was small but very clean and nice. The location of the hotel was very close to restaurants and shopping and an entrance to the subway. We checked out early and the hotel held our luggage while we did a last minute visit to the aquarium and when we returned I was happy that housekeeping found my neck fan and reunited it with me before we left for the airport. Getting to the airport was easy. We walked less than ten minutes to Osaka Station and took the Haruka Express to KIX. We even got to ride the Hello Kitty Haruka train. The overall stay was comfortable, pleasant, and convenient to shopping, restaurants, and subway. Hotel was clean The staff was friendly & helpful. Amenities were excellent."