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"Stayed here for my cousin’s wedding this past August, and it was an incredible experience. The hotel itself is stunning — a charming, vintage-style property with a timeless feel. The service was outstanding from start to finish — from the bellman and front desk to the waitstaff, everyone was attentive and welcoming. The location is perfect — right in the heart of town and within walking distance of everything: the bank, bars, marina, cafés, and restaurants. You truly can’t go wrong staying here. Highly recommend!"

"Great staff."

"We had a gorgeous room with a lake view and small porch. This was suite (upgraded) room. The ceiling was super high and the room was well-appointed. The restaurant overlooks the lake and was lovely. We had great service in the restaurant and for drinks in the courtyard. We used the laundry service which was excellent but very pricey."

"No lift to carry luggage. Otherwise everything was really good. Very friendly staff."

"Good breakfast selection - large rooms (suite) - friendly front desk staff who were very helpful and provided excellent dining recommendations in town"

"We really enjoyed our stay at this hotel, the room was nice and clean, the bed was good and the shower was excellent. We stayed during the wine festival and the hotel is in the best spot if you like to be where the party is. The music is loud and plays until 3am so if you are not partying don’t expect to get any sleep before then. There is no fridge in the room but you can get one for 5 francs or you can store items for free in their fridge. "

"Other than some late night noise outside the back of the hotel, I can't fault the hotel. "

"Great top-floor room with sweeping city and lake views — wish we could’ve stayed longer! Super easy walking access to everything in town. "

"Hotel is situated close to the old town center, on the street going to train station, however well isolated from street noise; the room we rented was huge , the largest we rented in our vacation in Switzerland , with plenty of storage, two desks with chairs; bed was also big and comfortable; even the bathroom had plenty of storage ; room had also an extra space a closed balcony with a table and two chairs . From our room we could not see the lake Geneve but the receptionist recommended a lounge area with a terrace from where we took pictures of the lake ; that area has sofas , coffee tables and chairs to accommodate even a big group of people . Staff was friendly and gave us the possibility to log an to an application for free public transportation and a lot of promotions to different historical places , museums and attractions; we took advantage and went on a two hour cruise on the lake . Neuchatel is beautiful, full of charm and we regret not having booked more days at this hotel and this town "