2/10 Terrible
Cynthia, Calgary
1 Jan 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We had told them what time we would be there to meet for check in and the door was locked, once we knocked on the door, we were met by someone. They didn’t properly check us in just gave us a key and showed us the room. No passports were taken upon check in.
Yes, she said the key worked for the room and the front door but as we went to the place today the door was locked by two locks and we only had a key for the bottom lock not the deadbolt. The same lady barely let us in even though through the glass we showed her the keys. She had to unlock the upper lock which we didn’t have a key for. Only for her to show us that the key unlocks the bottom lock which we knew but both were locked. This being the second time not being able to get into the hotel we didn’t want to chance being locked out later that evening. Their entire check in process is flawed and felt very unorganized and didn’t give us the confidence that we wanted to stay there so we gladly gave back the keys.
As everything here things aren’t as advertised, and we felt it was the right call to go to another accommodation. One that we felt we could access the accommodations at all times. That shouldn’t be a lot to ask.
Cynthia
Stayed 2 nights in Dec 2024