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"Clean rooms and spa, Friendly staff."

"The only complaint was that the internet was close to non-existent no matter what area of the property we tried. That was part of the reason we did not stay another night. The spa area was nice with very few guests around. Not walking distance to the city center, but taxes are readily available."

"Really helpful and polite staff, nice pool area and spa facilities. Good restaurant, well organized, excellent breakfast. The only ‘problem’ is the functionality of the room furniture - not as convinient as I would like. "

"Probably the best spa hotel I have stayed at in my life. Way better than what's offered in Canada, for sure. The room was fantastic, clean and it had a large balcony looking into the woods. The best part was the outstanding breakfast and dinner! Service was outstanding and bilingual. Clearly very significant funds were spent to build this spa hotel and I can see value in the nightly price given the superior experience!"

"Clean, confortable, good breakfast, nice outdoor pool. Inside pool and spa area not very atractive. "

"Well-designed property with amazing views and mineral water pools! The villa worked well for a family of four, allowing for enough space to relax after a long day of hiking."

"Location very close to ski facilities and mountain tracks. Very friendly staff. Nice outdoor relaxation area. The window view depends on the room. "

"Excellent Stay"

"nice and friendly"

"Excellent and quiet place"

"Hot tubs weren't open but pool was and it was very nice. Breakfast is sufficient. Front desk staff nice. Good value."

"This was not my first choice for a hotel in Bansko, but I'm so glad that I chose this. It had everything. You can see mountains everywhere, it has plenty of space where to park, staff are friendly, service is amazing, food was good, fair price. All in all, pretty good experience. "

"Arrived at the hotel but the man could not locate our reservation albeit we had only booked a few minutes before. He suggested we were at the wrong hotel but then showed us to the room. He wasn’t very friendly! We left the hotel at 8:45am but the reception was closed and nobody around. We called a phone number twice that was on the door but nobody answered so we had to leave the key on a hook on the door!!"