2/10 Terrible
Maida
Travelled with family, Travelled with partner
30 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very disappointed and dissatisfied with our stay with Hotel Nexus in Seattle. Cannot believe it's BW. I don't know how to write a review. We won't recommend this hotel. We'd ask for a discount or refund if poss.
-Alarm Clock started ringing at midnight.
- Front Desk staff told us we cannot set our alarm from our room, but the alarm clock in our room was ringing at midnight every 15 mins we called the front desk and was advised to unplug the alarm clock, but no-one came to fix it for our entire stay - 5 nights.
-The hotel room telephone had a wrong instruction that was not functioning.
- Our duvet was torn. (We didn't have blankets in our room.)
-Extra Blanket we borrowed from the front desk had a large bleach stain.
-USB ports were broken.
-The bottom of the bath tub and the shower faucet/valve and bottom of the bathroom mirror were dirty.
- Complimentary Breakfast was awful for our entire stay for 5 nights. They were inedible.
- Breakfast sausages and Hash browns were overcooked, dry and tough for 5 days during our stay. We couldn't chew.
-Kitchen staff were observing and using chemical cleaning products beside us while we were eating
- Prostitutes were walking in front of our room at night. We didn't feel safe.
- We constantly hear footsteps from upstairs all night long so we could't sleep.
- Other guests fell upstairs, but they had a lack of staff to take care of, so the guests had to reach out to kitchen staff for their emergency assistance.
Maida
Stayed 5 nights in Dec 2024