4/10 Poor
Cherrie
Travelled with family
3 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt unsafe and only stayed 1 night, no safes in room, the door to bathroom any had like a toilet door snib lock and then just a blind for one of the walls. You could get a suntan sitting on the toilet. The pool had cigarette butts around the lounge area. The bed was as hard as a rock. The walk to eat street is only short however very tight and no sidewalk(some open gutters as well) and very dark. Old school key entry and seperate keys for entry to villa garden and actual room. Main area of resort pool very quiet and felt quite deserted. Gym was locked.
I tried getting a refund for nights that were paid for that we decided not to stay and move to somewhere safer (2 females travelling alone) Expedia and resort both refused to refund (very disappointing to not refund any of the stay, so I would be wary of pre booking and paying for multiple nights because if it’s not for you you don’t get your money back? So of course they can put someone else in your room and get the money over again!
Overall very disappointed and frustrated at this establishment with our personal experience!
Cherrie
Stayed 3 nights in Nov 2024
