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Hisoar Hotel Shenzhen

4.0 star property
Boardwalk/promenade Shenzhen hotel in Nanshan with a full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hisoar Hotel Shenzhen

Children's play area - outdoor
Front of property - evening/night
Double Room, 1 Queen Bed
Breakfast, lunch, dinner served; Chinese cuisine
Lobby

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Spa
    Spa
  • Parking included
    Parking included
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Gym
    Gym
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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite, 2 Single Beds

Suite, 2 Single Beds

Suite, 2 Single Beds

Highlights

Air conditioning
TV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
Pillow-top bed
Down duvet
  • 68 sq m
  • Bay view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

Highlights

Air conditioning
Fridge
TV
Pillow menu
Blackout curtains
Pillow-top bed
Premium bedding
Down duvet
  • 53 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed

Premium Suite, 1 King Bed

Highlights

Air conditioning
Fridge
TV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
Pillow-top bed
  • 68 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Twin Room

Premium Twin Room

Premium Twin Room

Highlights

Air conditioning
Fridge
TV
Pillow menu
Blackout curtains
Pillow-top bed
Premium bedding
Down duvet
  • 53 sq m
  • Bay view
  • Sleeps 2
  • 1 Double Bed and 1 Queen Bed

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

Highlights

Air conditioning
TV
Pillow menu
Down duvet
Pillow-top bed
Premium bedding
Sofa bed - twin
Blackout curtains
  • 53 sq m
  • Bay view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Family Room, 2 Bedrooms, Ocean View

Deluxe Family Room, 2 Bedrooms, Ocean View

Deluxe Family Room, 2 Bedrooms, Ocean View

Highlights

Air conditioning
TV
Pillow menu
Blackout curtains
2 bedrooms
Premium bedding
Pillow-top bed
Down duvet
  • 121 sq m
  • Ocean view
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 1 Queen Bed

Suite, 1 Queen Bed

Suite, 1 Queen Bed

Highlights

Air conditioning
TV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
Pillow-top bed
Down duvet
  • 68 sq m
  • Bay view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

Highlights

Air conditioning
TV
Pillow menu
Blackout curtains
Pillow-top bed
Premium bedding
Down duvet
Bathrobes
  • 53 sq m
  • Bay view
  • Sleeps 2
  • 2 Single Beds

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About the area

Map
No. 2277 Keyuan South Road, Shenzhen, Guangdong, 518040

What's nearby

  • MixC Shopping Mall - 4 min drive
  • Shenzhen University - 5 min drive
  • Shenzhen Bay Port - 6 min drive
  • Shekou Ferry Terminal - 7 min drive
  • Window of the World - 8 min drive

Getting around

  • Xili Railway Station - 9 min drive
  • Shenzhen Bay Checkpoint Station - 12 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 39 min drive

Restaurants

  • ‪顶真牛肉潮式火锅 - ‬4 min drive
  • ‪埃克斯 - ‬4 min drive
  • ‪海湾渔港 - ‬4 min drive
  • ‪大歌星ktv - ‬4 min drive
  • ‪维也纳美食宫 - ‬4 min drive

About this property

Hisoar Hotel Shenzhen

Upscale hotel near Window of the World
Dry cleaning/laundry services, a gym and a business centre are just a few of the amenities provided at Hisoar Hotel Shenzhen. Indulge in a body scrub, a massage and hydrotherapy at the on-site spa. The on-site restaurant offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a steam room.
Other perks include:
  • An indoor pool and an outdoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), luggage storage and a porter/bellboy
  • A banquet hall, tour/ticket information and concierge services
Room features
All 222 rooms feature comforts, such as premium bedding and pillow menus, as well as thoughtful touches, such as laptop-compatible safes and air conditioning.
Extra conveniences in all rooms include:
  • Pillowtop mattresses, down duvets and rollaway/extra beds (surcharge)
  • Bathrooms with showers and free toiletries
  • TVs with satellite channels
  • Electric kettles, daily housekeeping and desks

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: CNY 88 for adults and CNY 58 for children
  • A restaurant

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • On the bay
  • On the boardwalk/promenade

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 32 floors
  • Banquet hall
  • Built in 2016

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 200.0 per day.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 500.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CNY 88 for adults and from CNY 58 for children
  • Rollaway bed fee: CNY 200.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and window guards

We should mention

No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hisoar Hotel
Hisoar Shenzhen
Hisoar Hotel Shenzhen Hotel
Hisoar Hotel Shenzhen Shenzhen
Hisoar Hotel Shenzhen Hotel Shenzhen

Frequently asked questions

Does Hisoar Hotel Shenzhen have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool.

Is Hisoar Hotel Shenzhen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hisoar Hotel Shenzhen?

Self-parking is free at this property.

What time is check-in at Hisoar Hotel Shenzhen?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hisoar Hotel Shenzhen?

Checkout is at noon.

Where is Hisoar Hotel Shenzhen located?

Located in Nanshan, this spa hotel is within 2 miles (3 km) of Shenzhen Bay Port, Shenzhenwan Park and Shenzhen Bay Park. Coastal City and Shenzhen Bay are also within 2 miles (3 km). Shenzhen Bay Checkpoint Station is 12 minutes by foot and Haiyue Station is 20 minutes.

Hisoar Hotel Shenzhen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 36 out of 127 reviews" "
Rating 8 - Good. 59 out of 127 reviews" "
Rating 6 - Okay. 20 out of 127 reviews" "
Rating 4 - Poor. 7 out of 127 reviews" "
Rating 2 - Terrible. 5 out of 127 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tony

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Excellent location
Stayed 8 nights in Mar 2023

8/10 Good

Goro, Tokyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to Shenzhen Bay Port, one of the immigration border to/from Hong Kong.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 21 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

suesue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are super nice，cuz we arrive early，they let us check in early...thats great！！！
Stayed 1 night in Nov 2018

2/10 Terrible

Chen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blood on my pillow.
Stayed 1 night in Sep 2018

10/10 Excellent

Jen, usa, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very nice, clean and spacious.
We loved our stay. The hotel is very clean, nice and spacious. The only draw back is that they don’t have iron in the room, and hair dryer in every room. Highly recommended, will definite be back.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fancy and new hotel, bit expensive but no complaints.
Stayed 1 night in Jan 2018

2/10 Terrible

tofapost, NZ

Liked: Cleanliness, room comfort
hotel location is incorrect
hotel location is incorrect
Stayed 1 night in Sep 2017

2/10 Terrible

ETHAN

Cockroach in room.
There was a giant cockroach in the room
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel is okay, but not recommended for westerners
1. It seems to be hard for taxi drivers to find. It's a little out of the main areas. 2. The staff does not speak English at all 3. They don't take Amex.

8/10 Good

Grant , vancouver, can

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location right next to Hong Kong boarder
Clean room, good restaurant downstairs, parking inclued and free wifi!!

10/10 Excellent

jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious nice clean
it was a nice stay in hisoar hotel, room is surprisingly big, quiet and clean, I enjoyed it very much, highly recommend and I will definitely go back next time when I travel to Shenzhen

10/10 Excellent

xiaoli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V new spacious 5-star rooms, v gd value
Overall: I paid about HK$800/night during new years eve, and I'd rate it 4.8/5 for what it's worth. Positives: (1)5 mins walk from Shenzhen Bay border, saves a lot of time/hassle; (2) very large room, lots of room to run around, with individual clothing closet; (3) very new hotel rooms, high quality hardware, bedding, shower, tap, furniture, equal to a new & ordinary 5-star hotel Negatives: (1) entrance looks a bit shabby given it's managed by local owner; (2)there is construction downstairs, I was staying on level 30 & still could hear it, so it could be an issue for some Others: I didn't try/checkout b/fast or gym, & didn't order room service etc, so have no idea about this Recommendation: I'll come here again for the super new & spacious room, but service/surrounding wise it's not the best, but there are huge malls within 5 mins of biking; u can easily pick up bikes downstairs using mobile apps Overall I'm very happy with what I paid for~

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Terrible service
This hotel is a prime example of good facilities ruined by terrible service. The front desk people are probably the most inadequately trained and rudest people you can find. If you're checking out and in a rush, they give you a nasty look and tell you that they need time. It isn't a guest's problem if your staff can't check out right or if it takes too long to check the room. Staff really need to learn to take some responsibility rather than give nasty attitudes to guests for waiting too long.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good deal in Nanshan/Shenzhen Bay.
This place is nice and for the money was a great deal. Front desk staff usually had a strong english speaker working and the systems seem pretty solid. It took a bit of negotiating to get an extra blanket but once they understood, they were thrilled to bring it up. Pool is part of health club next door. It is a 1/2 olympic length workout pool - you will be thrilled if you like to swim laps. You can even use the starting blocks. Rooms are really, really nice for the money. The one we had was huge and the place is brand new (6 months old). Quiet, nice views of the park. Good bed, huge shower, full size closet. Recommend the Shenzhen Bay crossing, it is nearly walking distance to the hotel. Immediate neighborhood is quiet (boring) but great for a morning run or walk. Very safe feeling.

6/10 Okay

Jenny

Liked: Staff & service
Disliked: Cleanliness
Spacious, but smelly hotel.
Room smelled heavily of smoke. Very spacious and sleeps 6 in the double room though! We didn't have hot water in one of the bathrooms, thankfully, there was hot water in the other bathroom!

4/10 Poor

Verified traveller

Disliked: Staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

YU

Liked: Staff & service, property conditions & facilities, room comfort
Excellent property but very bad management
Very bad service and management. 1. No complimentary water 2. No tooth brush, which is mandatory in China 3. Front desk told me check-out time is 12:00 intentionally, called to push me to leave before 14:00 and even warned to charge me a second night if I leave after 13:00. Not recommended at all.

8/10 Good

ching nga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New room

8/10 Good

Hin Wing Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and new hotel
It was all great, except that the shower area had a really bad smell.

6/10 Okay

Ren, MN

Liked: Cleanliness, room comfort
No-hassle business stay
The hotel is very new from July 2016, which means all amenities are new and so are their staff. I only stayed for one night and appreciated that it was hassle-free and comfortable. If you are not expecting a 5-star experience and just want comfort, then this is a great option and value.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally good
Generally good but they try to charge you 100RMB for wanting to borrow an umbrella (even if you are a guest a have to come back at night). The facilities are quite good but service is terrible. Badly trained staff due to local owners.