"We weren't expecting much from a budget hotel, but on this occassion, RedDoorz failed to meet even our basic expectations. The main issue was that we booked a room with a king-sized bed, but when we got there, the room was not available. So my wife and I were downgraded to a smaller room with two twin-sized beds.
"Why were we able to book that room online if it wasn't available?" I asked the single staff on premises. He shrugged in response.
"Can we at least be given a refund?"
"No," was...