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The Quay Hotel West Coast

3.0 star property
Hotel with free parking, a quick walk to National University of Singapore
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Quay Hotel West Coast

Lobby
Front of property
Deluxe Twin Room
Lobby
Food and drink

Reviews

7.2 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Laundry
  • Air conditioning
  • Free WiFi
The price is AU$135
includes taxes & fees
21 Jan - 22 Jan 2025

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
Electric kettle
Cable channels
  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, No Windows

Superior Double Room, No Windows

Superior Double Room, No Windows

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
Electric kettle
Cable channels
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
Electric kettle
Cable channels
  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed
Deluxe Room, 2 Single Beds

ibis budget Singapore West Coast

Parking included
Free WiFi
Air conditioning
Breakfast available
6.8 out of 10, (247)
The price is AU$153
includes taxes & fees
2 Jan - 3 Jan 2025
ibis budget Singapore West Coast
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About the area

Map
428 Pasir Panjang Road, Singapore, 118769

What's nearby

  • West Coast Park - 3 min walk
  • National University of Singapore - 4 min walk
  • Clementi Mall - 5 min drive
  • VivoCity - 8 min drive
  • Universal Studios Singapore - 12 min drive

Getting around

  • Kent Ridge Station - 3 min drive
  • Kempas Baru Station - 32 min drive
  • Changi Airport (SIN) - 36 min drive

Restaurants

  • ‪McDonald's - ‬15 min walk
  • ‪Niqqi's the Cheese Prata Shop - ‬2 min walk
  • ‪Fong Seng Fast Food Nasi Lemak - ‬2 min walk
  • ‪Cafe on the Ridge - ‬11 min walk
  • ‪The Mess - ‬10 min walk

About this property

The Quay Hotel West Coast

Hotel near National University of Singapore
Located close to West Coast Park and Haw Par Villa, The Quay Hotel West Coast provides dry cleaning/laundry services and a restaurant. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self-parking
  • A round-trip airport shuttle (surcharge), express check-out and express check-in
  • Smoke-free property, a TV in reception and a front desk safe
Room features
All guest rooms at The Quay Hotel West Coast boast comforts, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi and safes.
More amenities include:
  • Bathrooms with showers and bidets
  • 30-inch flat-screen TVs with cable channels
  • Electric kettles, daily housekeeping and electrical adapters/chargers

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: SGD 55 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: SGD 55 (one-way)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Santa Grand Hotel West Coast Singapore
Santa Grand Hotel West Coast
Santa Grand West Coast Singapore
Santa Grand West Coast
Santa Grand Hotel Singapore

Frequently asked questions

Is The Quay Hotel West Coast pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Quay Hotel West Coast?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at The Quay Hotel West Coast on 21 Jan 2025 start from AU$135.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Quay Hotel West Coast?

Self-parking is free at this property.

What time is check-in at The Quay Hotel West Coast?

Check-in start time: 2:00 PM; check-in end time: 5:30 AM.

What time is check-out at The Quay Hotel West Coast?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Does The Quay Hotel West Coast provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of SGD 55 per vehicle applies.

Where is The Quay Hotel West Coast located?

Located in Queenstown, this hotel is within a 5-minute walk of West Coast Park and National University of Singapore. Haw Par Villa and Clementi Mall are also within 3 mi (5 km). Haw Par Villa Station is 25 minutes by foot and Kent Ridge Station is 27 minutes.

Reviews

7.2

Good

Rating 10 - Excellent. 26 out of 120 reviews" "
Rating 8 - Good. 48 out of 120 reviews" "
Rating 6 - Okay. 24 out of 120 reviews" "
Rating 4 - Poor. 14 out of 120 reviews" "
Rating 2 - Terrible. 8 out of 120 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Sharafali

Nothing to add
Stayed 2 nights in Dec 2024

10/10 Excellent

PAVITHRE

Business traveller
Good stop for business travellers.
Stayed 4 nights in Aug 2024

2/10 Terrible

Peng Cheng

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Yasser

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very good
Stayed 1 night in Aug 2024

8/10 Good

Mohdaifizul

Liked: Cleanliness, staff & service
All ok
Stayed 1 night in Aug 2024

10/10 Excellent

Piyanuch

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Friendly staff
Stayed 1 night in Aug 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
You get exactly what you pay for, so no complaints there. The staff are helpful and friendly. The room is exactly as i expected. My only issue was the mattress was hard as rock and had to go buy a topper from IKEA to be able to sleep
Stayed 8 nights in Jun 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here
Avoid this hotel. The management and desk staff are exceptionally rude and indifferent. I could not believe I would ever encounter a hotel manager in the HOSPITALITY industry with such low regard for treating customers well. I’m a 60+ year old academic professional so there can be no plausible rationale for their poor attitudes. Every single interaction with manager or staff was unpleasant and cringy.
Stayed 4 nights in Jun 2024

8/10 Good

Shibin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

8/10 Good

Thijs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 4 nights in Mar 2024

8/10 Good

anthony

Liked: Cleanliness, property conditions & facilities
Xxxxhjic
Stayed 1 night in Feb 2024

10/10 Excellent

Maya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was on the main road close to the bus stops. The staff cleaned my room well. The reception was friendly and helpful. I felt safe in this hotel
Stayed 6 nights in Jan 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIGHTMARE
How could they rent out the room when they themself should know better the rooms are so stinky and yet the receptionists cant be bothered when my guest approached them ? This is so shameful !!!!
Stayed 7 nights in Oct 2023

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023

8/10 Good

Motusaga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

thangavel

Stayed 1 night in May 2023

10/10 Excellent

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room (made up everyday). Bus stops very close by.
Stayed 6 nights in Apr 2023

8/10 Good

Kushan Sudheera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
The hotel provided us early check in without any extra charges. The room was clean and tidy. However, the room was small, but most of the rooms in Singapore at this price point is of this size. The staff was friendly. Overall, a nice stay.
Stayed 8 nights in Apr 2023

2/10 Terrible

Zahir

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible staff and dingy smelly rooms. We stayed 5 nights and this was one of my worst hotel stays anywhere. I went there with my brother who had a surgery at his neck at NUHS. When i brought him back he was in pain so asked an additional pillow for him and they flat out declined to provide one stating its against hotel policy!!! One extra pillow! WHen i asked to have a visitors parkjng spot which according to my contract i should get for free. They declined to provide one! Each time i asked for direction or information i was met with stone faced refusal to help me! I a polite canadian and it was hard for me ro accept that my favorite city has a place like this! This was mh 5th visit to singapore and the worst because of this gotel and its staff. Te TV and AC dont work the shower is directly on rop of the commode and the common area is full of unused hotel supply and trash! Avoid if you can at all cost.
Stayed 6 nights in Apr 2023

10/10 Excellent

Abiodun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in good shape, has a good room size, and most importantly the staff members are very supportive. We had a wonderful stay there and I recommend this hotel as a good choice if you visit Singapore.
Stayed 17 nights in Mar 2023

2/10 Terrible

Lorelei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend
The bed was rock hard, sheets were stained and holey (and when we asked for a change, I was told that there wasn't much for housekeeping to do as the sheets often came back from the laundry stained - ew!), and the room itself was tiny. Additionally, there was only one soap (a two-in one that was expected to be used for literally everything, including hand washing) which was insanely drying. Finally, there's a 30 SGD charge for lost room cards, which is frankly ridiculous.
Stayed 6 nights in Feb 2023

10/10 Excellent

thangavel

8/10 Good

Merkna

Travelled with partner
Liked: Cleanliness, staff & service
This hotel is a good value. The rooms are basic but all the necessary amenities are provided. The restaurants near the hotel are great for those who enjoy local Singaporean food - many great selections for breakfast, lunch and dinner!

6/10 Okay

LIPING

Liked: Cleanliness
Disliked: Room comfort
Stayed 17 nights in Jul 2022

6/10 Okay

Cleopatra

Travelled with family
Stayed 10 nights in Jun 2022

General hotel information

Reasons to Book
Property Cleanliness & Property Cleanliness
Check-In Time
2:00 PM
Check-Out Time
11:00 AM
Star Rating
3.0