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"This is a very well maintained house. It is very clean and comfortable. The rest of the neighborhood is a little run down, but that is to be expected with a house so close to downtown. We were a group of seven women and none of us were worried for our safety. This host is very helpful and considerate of his guests."

"Pictures do not match Google maps. When I contacted customer service to question this I was told there were no issues with the property. Day of check in, I had not received check in info so I contacted the host. I was told the property was rented theough July and was not available. I called VRBO and they took an hour to confirm this. I was assured a 100% refund, but as of now I have only been refunded the service fee. I will be telling everyone I know and the BBB NOT to use this untrustworthy...

"The rental was very cold - the furnace couldn't keep it above mid 60s. The kitchen and back bedroom were in the 50s. The unit was not clean. There were cigarette ashes on the windowsill and in an upstairs bedroom. We had to wipe down the kitchen counters - they were black with dirt. There were dirty dishes in the cupboard. There was no dish soap or dish towels provided. Kitchen is not stocked with silverware or any working coffee pot. The bathroom had dirty washcloths in it and no curtain on...