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"Excellent staff. Great service. Breakfast is amazing "

"Staff, location "

"Property was brilliant but really needs a lift as having to do several trips up and down stairs with all belongings was a bit inconvenient as you have to leave your belongings unattended downstairs whilst you go back to collect the rest of your belongings "

"Very friendly and helpful reception team. "

"Nice quiet area in retail park, supermarkets and food places near by, only 7 minute drive to sea front"

"Nice location in the Medway towns easy parking and access to all site"

"I love this hotel, I stay 2-3 nights each week and the staff all know me and are super helpful and professional. In a 5 star hotel, it’s the service that sets the hotel apart and that’s so true here. Rooms wise, the facilities are gorgeous and very well designed I wish the clientele weren’t so ghetto, but the rooms are soundproofed so I don’t normally hear the partying going on. The food is incredible. If they could just get rid of all the guests it would be perfect haha. The spa is a bit of a party area"

"It is beautiful and they are very professional. If I could complain it would be that the telly didn’t work but other than that it was lovely "

"Lovely hotel, not huge so personal feel. Absolutely spotless. Staff friendly and lovely pool. Very relaxing break. Worth noting there is no lift so had to use stairs. Not an issue for us but worth knowing if you do struggle with stairs so you can ask for an accessible room. Will stay there again."