St. Albans Holidays from AU$297

Water tap needs to improve, it makes big loud noises when turning on the tap

The 2 bedroom apartment was modern, clean and well furnished. On the smaller side but still large enough for 3 adults and 2 toddlers. Kitchen & laundry were great well equipped and functional. Bathrooms were rather small and less luxurious but functional. Additional free parking was provided Tram at front door

Amazing stay. Really great amenities and very close to southern x and Bourke Street.

Holiday inn little collins is very easily accessed from southern cross station. The facilities are basic but very clean. They were very understanding when the whole family came down with influenza A and we were not able to make the booking, allowing us to rebook. The breakfast and breakfast staff were great. Front desk staff however were not very pleasant when I asked to possibly have 2 rooms together. I was made to feel like the error was entirely mine and I should know the exact configuration of their rooms and how to book them. I was polite at all times but this was not returned, much like the difference in room rate once we downgraded to be closer together (but still at opposite ends of the floor, not ideal with 2 small children). The king size bed had a queen size duvet, we only got 1 clean glass and 1 cup in place of the 2 of each that were dirty. The gym was very very basic and the residents in the room next to our non-adjoining room with an adjoining door had a screaming match for nearly 18 hours straight. I think the smaller details could have been overlooked had we felt welcome from the moment we arrived. But gone are the days that you spend $850 on a hotel and get customer service to match. It was my first and last stay at a holiday inn. In summary a 3 star hotel dressed up as a 4 star. Its new and shiny but other than a great location and good breakfast it doesnt offer much else.