4/10 Poor
Stephanie, San Jose
Travelled with partner
31 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Zamora before so we did again as the grandparents don’t have room for us when my husband and I visit our hometown for holidays. Very disappointed in the renovations-everything is now white and looks like a sterile hospital room; all the charm and character are gone, and they’re still working on a lot-there was drilling and paint and ladders in the hallway, and there was no hot water our first night. The rest of the time, it took running the water for an extended time to get the water to warm up to shower. Paint marks and dust were still all over the bathroom. They’ve taken everything out of rooms like phones, and drinking glasses, so again, it feels sterile and not homey, or “guest-friendly”-imagine having to use your cell to look up the hotel number to go through extensions to get the front desk. It’s a pain. Things were also not great quality this trip-towels were thin and thread-bare, ironing board was broken and we had to ask multiple times for a new one. You used to get wine when you checked in and fruit-infused water and cookies used to be available at all times in the lobby, that’s gone. When we checked in, we were one of only a couple guests in the hotel, and a repeat guest, yet we were given a room that was smaller than our last stay and facing an alley and apartment building next door. The mandatory valet parking was short-staffed so when the restaurant had lots of guests for the holiday meals, we had to wait for 20 minutes. Will not be returning.
Stephanie
Stayed 6 nights in Dec 2024