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The Upper House

4.0 star property
Eco-certified hotel with free breakfast and 24-hour front desk
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Upper House

Lobby sitting area
Exterior
Exterior
Executive Double Room
Property grounds

Reviews

9.4 out of 10

Exceptional

Guests liked:

Friendly staff

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Breakfast included
    Breakfast included
  • Room service
    Room service
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping
The price is AU$179
includes taxes & fees
8 Dec - 9 Dec

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Classic Triple Room

Classic Triple Room

Classic Triple Room

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Electric kettle
Coffee/tea maker
Iron/ironing board
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

Highlights

Heating
Flat-screen TV
Private bathroom
Shower/bath combination
Bathrobes
Hairdryer
Electric kettle
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double or Twin Room

Executive Double or Twin Room

Executive Double or Twin Room

Highlights

Heating
Flat-screen TV
Private bathroom
Shower/bath combination
Bathrobes
Hairdryer
Electric kettle
Coffee/tea maker
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

Highlights

Heating
Flat-screen TV
Separate bedroom
Private bathroom
Shower/bath combination
Bathrobes
Hairdryer
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Electric kettle
Coffee/tea maker
Iron/ironing board
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room with Bath

Iron/ironing board, free WiFi

Double Room with Bath

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Electric kettle
Coffee/tea maker
Iron/ironing board
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Electric kettle
Coffee/tea maker
Iron/ironing board
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Double Room Single Use

Standard Double Room Single Use

Standard Double Room Single Use

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Electric kettle
Coffee/tea maker
Iron/ironing board
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

Highlights

Balcony
Heating
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Electric kettle
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

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The price is AU$218
includes taxes & fees
3 Dec - 4 Dec
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About the area

Map
The Upper House, The Green, Stoke-on-Trent, England, ST12 9AE

What's nearby

  • World of Wedgwood - 5 min drive - 2.5 km
  • Trentham Monkey Forest - 6 min drive - 4.2 km
  • Fenton Manor Sports Complex - 11 min drive - 8.9 km
  • Staffordshire University - 14 min drive - 10.7 km
  • Trentham Gardens - 14 min drive - 8.4 km

Getting around

  • Stone Station - 13 min drive
  • Manchester Airport (MAN) - 56 min drive

Restaurants

  • ‪The Trentham Estate - ‬7 min drive
  • ‪Toby Carvery - ‬7 min drive
  • ‪The Lakeside - ‬15 min drive
  • ‪Trentham Craft Bar - ‬8 min drive
  • ‪Plume of Feathers - ‬14 min walk

About this property

The Upper House

Upscale eco-certified hotel near Trentham Monkey Forest
Located close to World of Wedgwood and Trentham Gardens, The Upper House provides free cooked-to-order breakfast, a terrace and a garden. The on-site restaurant, ., offers breakfast, lunch, dinner and children's meals. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self-parking
  • An electric car charging station, a lift and a banquet hall
  • Smoke-free property, free newspapers and luggage storage
  • Guest reviews say great things about the helpful staff and first-rate property condition
Room features
All guestrooms at The Upper House boast comforts such as free WiFi and room service.
Extra amenities include:
  • Shower/bath combinations, free toiletries and hairdryers
  • Electric kettles, heating and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • .
  • .

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Conference space

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5 AM
Early check-in subject to availability
Early check-in fee: GBP 20.00
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20.0 per day.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in fee: GBP 20.00 (subject to availability)
  • Rollaway bed fee: GBP 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Upper House Hotel Stoke-on-Trent
Upper House Stoke-on-Trent
The Upper House Hotel
The Upper House Stoke-on-Trent
The Upper House Hotel Stoke-on-Trent

Frequently asked questions

Is The Upper House pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Upper House?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at The Upper House on 8 Dec 2024 start from AU$178.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Upper House?

Self-parking is free at this property.

What time is check-in at The Upper House?

Check-in start time: 3:00 PM; check-in end time: 5 AM. Early check-in is available for a fee of GBP 20.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Upper House?

Checkout is at 11 AM.

Where is The Upper House located?

Situated in a rural location, this eco-certified hotel is within 3 mi (5 km) of World of Wedgwood, Trentham Monkey Forest and Trentham Gardens. Fenton Manor Sports Complex and Royal Stoke University Hospital are also within 9 mi (15 km).

The Upper House Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 161 out of 230 reviews" "
Rating 8 - Good. 57 out of 230 reviews" "
Rating 6 - Okay. 8 out of 230 reviews" "
Rating 4 - Poor. 3 out of 230 reviews" "
Rating 2 - Terrible. 1 out of 230 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Janette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a Luxury Suite which was very spacious with it’s own dressing area. The hotel is very grande and the reception room on the main floor was very relaxing for a coffee and cake. Wish we had more time to explore the hotel grounds.

10/10 Excellent

Alan, Norwich

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Paul

Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, property conditions & facilities
Thank you. Best hotel I have stayed at in England.
Stayed 1 night in Sep 2024

10/10 Excellent

Edward, Coeur d Alene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved The Upper House. Friendly people and great food.
Stayed 2 nights in Sep 2024

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Beautiful stunning settung & building but feel needs some money spending on rooms to bring them up to date. Breafawas terrible. Left the lot because it was swiming in grease Great value for money though
Stayed 1 night in Aug 2024

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Lovely family-run friendly hotel. Spotlessly clean and always welcoming and helpful staff. I arrived late and tired and immediately felt relaxed. Great choice at breakfast. Enough free parking. Walkable to the village and a lovely National Trust countryside. Two easy to follow walk routes available at reception. Set in a beautiful garden and grounds, on a hill so great views. The room was very comfortable and had everything you would need.
Stayed 2 nights in Jul 2024

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was small but cute. We had everything we needed & the bed was super comfy. Staff were lovely & helpful. My only issue ( & it’s a small one) is I ordered scrambled eggs for breakfast but what I got was like a cut up omelette. Would stay again!
Stayed 1 night in Aug 2024

8/10 Good

jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice business stay. Breakfast was excellent. All staff very polite.
Stayed 1 night in Jul 2024

6/10 Okay

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Second visit but probably no third!
Lovely hotel and grounds. Room too small have stayed before in room with a balcony and that was lovely. Disappointed with breakfast. Only white bread available and breakfast was nothing special spongy black pudding and hard bacon.
Stayed 1 night in Jul 2024

10/10 Excellent

michael

Stayed 1 night in Jul 2024

8/10 Good

Pamela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite setting, lovely ambiance. Room smaller than expected and mattress too hard for my bony prominences but may be preferred by some.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at the property. We returned not only for the beautiful location & accommodation, but we also enjoyed our dining experience very much. The included breakfast was far above average in terms of selection, taste, and service, and the dinner options were superb. Parking is convenient and included. There is a lift if you need it, and they also have improved their Wifi since our last visit last year. A loud event took place at the hotel our last night but we received communication about it beforehand so it wasn't a problem (music off before 11pm). Our only regret was not taking advantage of the gorgeous lounge for an evening drink!
Stayed 3 nights in Jun 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a lovely hotel with great staff
Stayed 1 night in Jun 2024

10/10 Excellent

JAMES

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Very much enjoyed our stay at Upper House. Beautiful setting. Great staff. Delicious food.
Stayed 1 night in Jun 2024

10/10 Excellent

Keith, Chilliwack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve just spent two wonderful weeks at this property visiting from Canada. All the staff are very helpful and the food in the restaurant was excellent. Already planning a return visit next year.
Stayed 13 nights in May 2024

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice place to stay
Stayed 1 night in Jun 2024

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Victor, Vienna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful site; wonderful staff - feels like home.
Stayed 1 night in May 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place - very cozy. The staff at breakfast were very friendly and the food was delicious.
Stayed 1 night in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Upper House
Beautiful location in its own grounds but within a short distance from such attractions as Trentham gardens and the Monkey forest.
Stayed 1 night in Apr 2024

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were dated but appropriate for this property. We were only there a few hours and did not get the opportunity to indulge in the breakfast due early schedule the next day.
Stayed 1 night in Mar 2024

General hotel information

Reasons to Book
Spacious Rooms & Beautiful Rooms
Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Star Rating
4.0