See all properties

Radisson Collection Hotel, Tallinn

5.0 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for Radisson Collection Hotel, Tallinn

Presidential Suite | View from room
Rooftop terrace
Body treatments, body scrubs, facials, 2 treatment rooms
Daily buffet breakfast for a fee
Business centre
VIP Access

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Restaurant
The current price is AU$224
includes taxes & fees
3 Aug - 4 Aug

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Family Suite

Family Suite | City view

Family Suite

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Clothes dryer
  • 56 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room (Collection - Old Town View)

Premium Room (Collection - Old Town View)

Premium Room (Collection - Old Town View)

8.0 out of 10
Very good
(8 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Clothes dryer
Hypo-allergenic bedding
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (Collection)

Superior Room (Collection)

Superior Room (Collection)

9.6 out of 10
Exceptional
(23 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Clothes dryer
Hypo-allergenic bedding
  • 28 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

View all photos for Room (Collection)

City view

Room (Collection)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Clothes dryer
Hypo-allergenic bedding
Renovated in 2022
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Family Room

Family Room

Family Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Clothes dryer
Hypo-allergenic bedding
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
  • 136 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Sauna

Junior Suite, Sauna

Junior Suite, Sauna

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Sauna
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Collection)

City view

Room (Collection)

9.6 out of 10
Exceptional
(76 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Clothes dryer
Hypo-allergenic bedding
  • 28 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

View all photos for Superior Room (Collection - Old Town View)

Superior Room (Collection - Old Town View)

Superior Room (Collection - Old Town View)

9.6 out of 10
Exceptional
(17 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Clothes dryer
Hypo-allergenic bedding
  • 28 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

View all photos for Premium Suite, Sauna (Old Town View)

Premium Suite, Sauna (Old Town View)

Premium Suite, Sauna (Old Town View)

Highlights

Separate sitting area
Soundproofed
Sauna
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
  • 82 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, City View

Suite, City View

Suite, City View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Clothes dryer
  • 58 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Old Town and Sea View)

Suite (Old Town and Sea View) | City view

Suite (Old Town and Sea View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Clothes dryer
  • 58 sq m
  • City view
  • Sleeps 3
  • 1 King Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Ravala Street 3, Tallinn, 10143

What's nearby

  • Viru Keskus Shopping Centre - 3 min walk - 0.3 km
  • Rottermann Quarter - 7 min walk - 0.7 km
  • Town Hall Square - 11 min walk - 0.9 km
  • Tallinn Christmas Markets - 12 min walk - 1.0 km
  • Port of Tallinn - 17 min walk - 1.5 km

Getting around

  • Tallinn Baltic Station - 19 min walk
  • Tallinn (TLL-Lennart Meri) - 9 min drive

Restaurants

  • ‪Damak Döner & Kebab - ‬2 min walk
  • ‪Kohvik Energia - ‬3 min walk
  • ‪Radisson Blu Lounge 24 - ‬1 min walk
  • ‪Härg - ‬3 min walk
  • ‪Horisont Restaurant & Bar - ‬3 min walk

About this property

Radisson Collection Hotel, Tallinn

Luxury eco-certified hotel renovated in 2022 and located near Viru Keskus Shopping Centre
Located close to Solaris Centre and Rottermann Quarter, Radisson Collection Hotel, Tallinn provides a rooftop terrace, dry cleaning/laundry services and a fireplace in reception. Indulge in a body scrub, a facial and a body treatment at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare and local and international cuisine. In addition to car hire on-site and a bar, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An indoor pool with sunloungers
  • Buffet breakfast (surcharge), self-parking (surcharge) and airport pick-up service (surcharge)
  • Express check-out, express check-in and a TV in reception
  • A reception hall, a front desk safe and massage treatment rooms
  • Guest reviews speak highly of the breakfast, helpful staff and location
Room features
All 287 rooms feature comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and bathrobes.
More amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with designer toiletries and showers
  • LCD TVs with satellite channels
  • Wardrobes/cupboards, coffee/tea makers and heating

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Estonian, Russian

Similar properties

Premium bedding, minibar, in-room safe, desk

Swissotel Tallinn

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
9.2 out of 10, Wonderful, 1,010 reviews
The price is AU$216
includes taxes & fees
3 Aug - 4 Aug
Swissotel Tallinn

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Parking on site (EUR 24 per night)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 28 to 28 for adults and EUR 14 to 28 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • ISSEI Restaurant & Bar
  • MEKK Restaurant

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 8 meeting rooms
  • Computer station
  • Conference centre (11,561 square foot of space)

Outdoors

  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Facials
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (116 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 24 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2001
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reception hall
  • Renovated entire property - April 2022
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Dryer
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from August 25 2025 to August 28 2025 (dates subject to change):
  • Sauna
  • Spa
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 70.0 per day.

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 28 to 28 for adults and EUR 14 to 28 for children
  • Airport shuttle fee: EUR 45 per person
  • Self-parking fee: EUR 24 per night
  • Rollaway bed fee: EUR 70.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Children under 16 years old are allowed in the pool and spa from 8 AM to 8 PM and must be accompanied by an adult.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision
Children under 16 years old are not allowed in the spa without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Estonia. This property is rated 5 stars.

Property is also known as

Radisson Blu Hotel Tallinn
Radisson Blu Sky
Radisson Blu Sky Hotel
Tallinn Radisson
Radisson Blu Sky Tallinn
Radisson Blu Tallinn
Radisson Blu Tallinn Sky
Radisson Tallinn
Radisson Blu Sky Hotel Tallinn
Radisson Blu Sky Hotel Tallinn
Radisson Collection Hotel, Tallinn Hotel
Radisson Collection Hotel, Tallinn Tallinn
Radisson Collection Hotel, Tallinn Hotel Tallinn

Frequently asked questions

Does Radisson Collection Hotel, Tallinn have a pool?

Yes, this property has an indoor pool. The swimming pool will be unavailable from August 25 2025 until August 28 2025 (dates subject to change).

How much does it cost to stay at Radisson Collection Hotel, Tallinn?

As of 13 July 2025, prices found for a 1-night stay for 2 adults at Radisson Collection Hotel, Tallinn on 3 Aug 2025 start from AU$223.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Radisson Collection Hotel, Tallinn pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Radisson Collection Hotel, Tallinn?

Self-parking is available for EUR 24 per night.

What time is check-in at Radisson Collection Hotel, Tallinn?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Radisson Collection Hotel, Tallinn?

Checkout is at noon.

Does Radisson Collection Hotel, Tallinn provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of EUR 45 per person applies.

Where is Radisson Collection Hotel, Tallinn located?

Located in City Center, this luxury hotel is within a 5-minute walk of Viru Keskus Shopping Centre and Solaris Centre. Rottermann Quarter and Town Hall Square are also within 15 minutes. Tallinn Baltic Station is 19 minutes by foot.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Radisson Collection Hotel, Tallinn Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 808 out of 1014 reviews
Rating 8 - Good. 164 out of 1014 reviews
Rating 6 - Okay. 21 out of 1014 reviews
Rating 4 - Poor. 12 out of 1014 reviews
Rating 2 - Terrible. 9 out of 1014 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish and clean hotel in a great hotel. Our bedroom had stunning views of old town and so does the rooftop bar. The breakfast was great with plenty of options ans staff were very friendly. Great hotel and comfortable beds most importantly.
Stayed 2 nights in Apr 2025

10/10 Excellent

Andrew

Great hotel

Nothing negative about the hotel. Room was fantastic, staff were friendly, breakfast was great.
Stayed 3 nights in Apr 2025

10/10 Excellent

Kristoffer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay with small, but pleasant spa. Great breakfast buffet.
Stayed 2 nights in Feb 2025

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back again! The facilities at this hotel are fantastic (especially the spa and gym)! Only 10 minutes away from the airport and walking distance into main town :).
Stayed 2 nights in Apr 2025

10/10 Excellent

Tuomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel overall and a location wise perfect.
Stayed 1 night in Nov 2024

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is the place

Everything from my welcome to this hotel the quality of the room the spa facilities was excellent. I truly enjoyed my stay.
Stayed 3 nights in Feb 2025

10/10 Excellent

Anita Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Breakfast has everything you could wish for. Staff friendly and professional. Spa/sauna was great and the rooms were fabulous. Couldn’t fault our stay, thanks
Stayed 3 nights in Feb 2025

10/10 Excellent

Stein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding

Very satisfactory service. Excellent atmosphere and friendly and service minded personnell. Good breakfast. Walking distance to everything.
Stayed 3 nights in Jan 2025

10/10 Excellent

Kajal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and VIP via Expedia gave a fantastic upgrade to an old town view room. The hotel was really good.
Stayed 1 night in Dec 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous View

One of the best hotels I've stayed in. The view of the old town from our room on the 17th floor was spectacular. 10 minute stroll to the old town. No noise. Great breakfast. Buffet and a la carte. €5 in an Uber from the Ferry terminal.
Stayed 2 nights in Mar 2025

10/10 Excellent

Mikko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel at a great location and amazing staff. Always a good stay. Seems that there is something impacting the experience as the amenities were downgraded (slippers as an example) after my previous visit and as an example the sauna's are not heated as much as they were used to. Having said that, this is still an amazing hotel with great breakfast and good location to explore the city.
Stayed 3 nights in Feb 2025

10/10 Excellent

JUNKAI

Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience
Stayed 2 nights in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean, the staff were very friendly and helpful. It is within walking distance to Tallinn's Old Town, which is great. Breakfast is amazing. Overall a great experience.

10/10 Excellent

Toshak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time staying at this hotel and it was a lovely stay. The staff were helpful and freidnly. They gave us lots of recoemndations about the city. The room was very comfortable and the spa was relaxing after a long day walking around the city.
Stayed 4 nights in Dec 2024

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
This was my first time traveling to Tallinn, so I was a bit nervous. The staff was always incredibly kind and helpful. The design modern and well done and the breakfast buffet was one of the best I've seen in my travels. It was less than a 10 min walk to old town, but the hotel itself had pretty good dining options. I'll definitely be staying here on my next vist!
Stayed 4 nights in Nov 2024

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Jan 2025

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly

Super friendly and professional personell
Stayed 2 nights in Dec 2024

8/10 Good

Matleena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really love this hotel and have been here many times (and will come back for sure). However if you plan a spa day on a Monday be aware that the spa is closed from 1pm to 3.30 pm EVERY Monday although according to their website it's closed for few hours only on the last Monday of the month. We were not informed of this and ended up in the spa in our swimming suits only to notice the "closed" signs by the pool. Apart from this we really enjoy this hotel, the location is excellent and the breakfast is among the best ones we've had in a hotel in Tallinn.
Stayed 3 nights in Feb 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderfull stay at radisson collection

**Review:** We had an amazing stay at this hotel! The staff were incredibly friendly and went out of their way to make us feel welcome. The atmosphere was warm and inviting, creating the perfect environment to relax. The spa and fitness facilities were absolutely stunning—modern, clean, and very well-equipped. The location was another highlight: just a short distance from the city center, making it convenient yet peaceful. The hotel itself is beautifully designed, with a stylish and sophisticated touch in every detail. We truly loved our experience here and would definitely return without hesitation. Highly recommended!
Stayed 4 nights in Nov 2024

10/10 Excellent

Katherina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed the room (Collection) – it was fantastic. The gym was also excellent, offering everything you could possibly need and more. The spa area was delightful as well. I particularly appreciated the thoughtful addition of a separate sauna next to the female locker room showers. We had breakfast, and it was superb – something for everyone. The buffet was abundant, and the à la carte dishes were beautifully composed and delicious. We also enjoyed a memorable dinner at the rooftop restaurant ISSEI. It was truly an outstanding experience! Overall, it was a wonderful stay. Thank you very much!
Stayed 4 nights in Jan 2025

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No VIP

Did not get 20 %of on the food and services as a vip member, o upgrade either
Stayed 1 night in Feb 2025

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grrreat!

Kind and informative check in, easy check out. Breakfast superb and the spa facilities one of the best I’ve experienced. Only minus is that the majority of people at the spa had phones with them. (Did not want to get in the middle of photoshoot :D) Seemed a bit weird even though it is 2024. Anyway, would recommend and will definitely come back.
Stayed 1 night in Nov 2024

10/10 Excellent

Seidie

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 3 nights in Nov 2024

6/10 Okay

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities

It’s a 4star.

I requested a repair for the drawer, but it broke again within minutes. Additionally, the refrigerator made loud cracking noises at night, making it difficult to sleep. At times, the air conditioner emitted a smell resembling exhaust fumes. When we came to the restaurant on 24th floor at 8pm, we were told we could only be seated at the bar, even though the dining area was half-empty and there was no special event taking place. This was quite disappointing. P.S. The breakfast at the restaurant on the first floor was excellent, and the staff were very polite, speaking all available languages!
Stayed 4 nights in Nov 2024

2/10 Terrible

Ryan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Gold tier perks? Not here

Don’t check into this hotel expecting to claim the benefits of being a gold tier member. Was refused upgrade even when there was availability and offered a smaller cheaper room as an upgrade. The staff lied saying no availability till i showed them on multiple sites there was even on their own website. After contacting hotels.com to resolve this they still refused. I even had to let them know breakfast was included as my perks to which they reluctantly agreed. Marketed as a vip property but doesn’t cater to the vip clients hotels.com brings them. Hotel facilities are great and so is the location. But let down by the staff at check in who also gossiped about us in Russian thinking we couldn’t understand because we spoke english at check in.
Stayed 2 nights in Nov 2024