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"The staff was very helpful and proactive. Everyone spoke English and made our communication easy. "

"My room was clean with appropriate amenities. There was a bit of dust under the bed but nothing terrible. As I mentioned to the front desk on my way out my shower did leak around the drain a bit. A minor caulking event. I cannot say enough good things about the staff in the restaurants and in the Spa. I could live in the hotel forever. "

"I stayed at two different hotels in the Old Quarter, and I prefer this one. The hotel is located near Hoan Kiem Lake, making it very convenient for exploring the walking areas. Despite being in such a central location, I sleep well here and don't hear any traffic noise—which is especially important when staying in the Old Quarter. The breakfast is good. I particularly enjoy the sweet rice, fresh fruit, and Vietnamese yogurt, which isn't too sweet. They also serve pho, which is a nice touch."

"clean room and honest staffs"

"Convenient location and hospitable and friendly staff. Always a pleasure staying at May de Ville Lakeside, Hoan Kiem"

"We had a fantastic stay and would happily stay again. The hotel is well located and easy to access the highlights of the Old Quarter. The room was comfortable and clean. The staff service was exceptional, they learnt our names and always welcomed us each time we left or returned, as well as shared advice and tips. Lily was a standout host and made our stay enjoyable. The breakfast exceeded expectations and was delicious and the spa services were excellent also. "

"Lily and Cindy were the the best host. Made our stay unforhetable"

"Great location, many cafes, restaurants around the area. A cosy rooftop bar with great view. Friendly guest relationship officers. Downside is room is not soundproof. "

"Amazing consierge and customer service "