Varanasi Nagar Nigam Hotels, Varanasi

"Excellent service. Friendly staff"

"Excellent Hotel . Very caring staff. Room though could have added dresser table and two chairs instead of one would be better as I missed that. Breakfast buffet was very good lots of choices. Nikita there was very helpful. I almost thought we will get shares in the company ."

"Absolutely excellent experience here. We arrived 2 hours late, at 0330, and they were welcoming, and even upgraded us to a suite for the limited time we were there (we checked out that morning!). Breakfast was lovely, staff were excellent, and location is very handy for the station, and autos are easy to come by to get down to the Ganges. Highly rate this hotel! Extremely comfortable beds and extremely clean. Love it. Thank you Arcadia staff."

"Amazing location "

"We stayed 7 nights and we were very comfortable. Room service was excellent and food was very good. The cleaning service people were very nice and efficient. Very friendly front desk people. Check in and check out were fast. The only thing we recommend if there is a plug next to the bed to recharge our computer."

"The best part of this hotel is undoubtedly the staff. It is situated in a prime location along the Ganges, offering excellent views of the river from the sit-out dining area. The hotel staff were incredibly considerate and moved us to a river-view room on the second day. We also had a qualified guide who was very patient and helpful in taking us around the city. However, accessing the hotel can be a bit challenging as there is no direct approach. But that’s also part of the charm of Varanasi—you get to immerse yourself in its unique atmosphere every day."

"Location of the Hotel is excellent .Accessibility to all sights were very easy as a tourist .Food's quality were very good .Services of crew members were worth appreciating . I would like to suggest some more additional improvement I stayed in room no 403 : - 1) . mirror position need to be relocated at a convenient place for easiest access to the nearest of the mirror with a light on the wall . 2) Up dating of the room before handing over the room to the customer for stay .For example in room no 405 - Flash tank not functioning .In both room 403 and 405 commode showers water flow very slow and less ,needs cleaning of the filters. 3) Availability of chair and thermos flask in all rooms . This two items were not in room no 405 . 4) Supply of hot water must be made available from morning 5 AM onwards as most visitors are on pilgrimage tour and would like to visit temples after taking bath . I would request you to provide electric flask in every room as a positive improvement .and periodic maintenance must be done methodically . I thanks the management for the excellent support extended to customers ."

"Friendly staff, nice accommodations, clean rooms. Water pressure for shower was very low, but it was hot which seems to be rare in India. Restaurant was nice. Walkable area so we were able to discover some local restaurants as well. "

"We enjoyed the views of Ganges and mostly the courteous and respectful staff of all levels. The hotel being right on one of the Ghats, it made us easier to take a battin Ganges. Also free boat ride from the hotel property allowed us to see the entire views of all famous ghats. The restaurant staff Sandeep and Brijesh provided over and above best services. We will visit the Haveli again in the future. "