Staff were kind and very helpful for the most part.
Hotel itself is very out of date in terms of “amenities”. The AC is our room was also broken: told reception about it and they told us they would be up in 20 minutes… and hour and a half later (late at night that we kept waiting up for him) he came up to tell us he was only reception, confirmed it was broken, said he couldn’t do anything, and asked if it was old to leave.
Property feels unsafe as you have to leave your key at the front desk. My dad took the key, left it with them and went for a walk while I stayed back in the room. A member of staff, in that time, knowing the room was “empty” entered the room without waiting to see if there was any answer - no apology either; they just left. I’m not naive enough to think that all hotels don’t have access to your room at any time. But it’s the way they are always aware of whether you are in the building or not that makes it feels unsafe.
As for the condition of the property. Our room was filthy. There was hair on the bathroom wall (not ours), urine on the toilet seat (not ours) and just a general disgust when it came to the state of the bathroom. The bedroom was not much better with stains on the walls, horribly itchy blankets, and a TV about the size of my phone. The beds are not comfortable at all, you can feel the springs through the mattress.
If you are looking for a place to put your head, it can do that. Easy to take public transit to Venice.
