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"It’s ok"

"We had a fantastic stay and would happily stay again. The hotel is well located and easy to access the highlights of the Old Quarter. The room was comfortable and clean. The staff service was exceptional, they learnt our names and always welcomed us each time we left or returned, as well as shared advice and tips. Lily was a standout host and made our stay enjoyable. The breakfast exceeded expectations and was delicious and the spa services were excellent also. "

"The staff at the hotel were awesome! Had an amazing massage at the spa. I also loved the location - so much to walk to and see from the hotel! "

"The service and staff attentiveness is really amazing! We stayed here for a weekend and then went to Sapa and Ha Long. They booked us a taxi when checking out and when we wanted to keep our luggage for a few hours before our flight after we came back from Ha Long, they let us put our luggage even though we stayed with them the previous week. I have never seen this before. Highly recommended if you are staying in Hanoi"

"the staff was phenomenal, each person made an effort to ensure that our stay was great"

"Really enjoyed staying at this place, especially for the price. There were a few minor inconveniences, but other than that it was a great experience. "

"My second time staying at Hanoi Royal Premium Hotel and I absolutely love it. The location is perfect, being right in the middle of the old quarter, but away from noisy bars, which makes it quiet for sleeping at night and is within walking distance of major sites. The rooms are nicely decorated and are cleaned every day, and the minibar items are cheap and restocked every day. The WiFi is reliable and very fast. All of the staff that work there are very friendly and helpful, especially Ms. Anna, who always comes to chat to you at breakfast, and every other time she sees you throughout the day. I lost all of my bank cards in an accident, and Anna helped me out by arranging for a money transfer instead, which was perfect, and meant that I didn't have to cut my holiday short. The second time I arrived at the hotel very early in the morning from Ninh Binh, the staff allowed me to check in early so that I didn't have to hang around all day. The selection of food available for breakfast was very good, and they have a good cooked breakfast selection too. If you are looking for a bit of luxury and hospitality, then you won't be disappointed in this hotel. I would definitely stay at this hotel again when I return to Hanoi. "

"Highly recommended"

"Staff was excellent, room great, felt treated very well. "