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"Probably the nicest hotel I’ve stayed in in the uk. Location was perfect 30 secs walk from train station and 10 min walk straight into city centre. We had the best views from our room straight out over the garden and city and the catherdral. Room was huge and comfortable. The whole hotel was glorious and staff were welcoming and friendly. Breakfast was yummy I would definitely come back here again . "

"Right in the centre of the city this hotel is of a great standard with friendly staff"

"Big shout out to Joshua - Fnb Supervisor. From the moment I interacted with him, Joshua went above and beyond to ensure everything was perfect. His attention to detail, professionalism, and genuine care were evident in every aspect of his service. Whether it was recommending options, accommodating specific preferences, or simply ensuring the atmosphere was enjoyable, he handled everything with a warm and approachable demeanour. "

"I arrived at the hotel earlier than the check-in time as I wanted to park my car before heading off to my engagement. The receptionist was able to book me into a room early which was really useful. The room was clean and the bed was really comfortable. I found it a bit of a tight squeeze in the bathroom to open the door, go inside and close the door behind me, however the facilities were as you'd expect them to be. As my visit was towards the end of november, the room was chilly when i...

"Amazing from start to finish very friendly staff beautiful hotel first time staying at the grand and will defo be returning food at the rise was out of this world "

"Don’t recall booking an accessible room. Because of the adapted accessibility the shower wasn’t great. Wouldn’t have been perfect if not mobile but would have preferred a better shower that would have been in a room that wasn’t adapted for accessibility."

"Great location"

"Lovely hotel, great staff and a nice cosy spa. Will definitely stay again"