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The Black Swan - The Inn Collection Group

4.0 star property
Hotel in York with free breakfast and restaurant
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Black Swan - The Inn Collection Group

Front of property - evening/night
Bar (on property)
Garden
Bar (on property)
Desk, iron/ironing board, free WiFi, bed sheets

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Housekeeping
  • Pet-friendly
  • Parking included
  • Free WiFi
The price is AU$179
includes taxes & fees
5 Jan - 6 Jan 2025

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Feature Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Feature Double or Twin Room

Highlights

Individually furnished
Individually decorated
Heating
TV
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Double or Twin Room

Highlights

Heating
TV
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Cosy Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Cosy Double Room

Highlights

Heating
TV
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room with Bunks

Family Room with Bunks

Family Room with Bunks

Highlights

Heating
TV
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Classic Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double or Twin Room

Highlights

Heating
TV
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double or Twin with Sofa Bed

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double or Twin with Sofa Bed

Highlights

Individually furnished
Individually decorated
Heating
TV
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Single Room

Desk, iron/ironing board, free WiFi, bed sheets

Single Room

Highlights

Heating
TV
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 18 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite Double Room with View

Desk, iron/ironing board, free WiFi, bed sheets

Suite Double Room with View

Highlights

Heating
TV
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
2 restaurants, lunch, dinner served; local cuisine

The Feathers Hotel, Helmsley, North Yorkshire

Pet-friendly
Free WiFi
Restaurant
Breakfast available
9.4 out of 10, Exceptional, (386)
The price is AU$188
includes taxes & fees
6 Jan - 7 Jan 2025
The Feathers Hotel, Helmsley, North Yorkshire
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About the area

Map
Market Place, Helmsley, York, England, YO62 5BJ

What's nearby

  • Duncombe Park - 4 min walk - 0.4 km
  • Hemsley Walled Garden - 7 min walk - 0.6 km
  • Rievaulx Abbey - 6 min drive - 4.7 km
  • Ampleforth Abbey - 9 min drive - 8.8 km
  • National Trust Nunnington Hall - 11 min drive - 9.3 km

Getting around

  • Thirsk Station - 22 min drive
  • Durham (MME-Teesside Intl.) - 56 min drive

Restaurants

  • ‪The Star Inn - ‬4 min drive
  • ‪Kirks Coffee House & Kitchen - ‬10 min drive
  • ‪Helmsley Brewing Co - ‬3 min walk
  • ‪Cafe Williams - ‬8 min drive
  • ‪The Fairfax Arms - ‬8 min drive

About this property

The Black Swan - The Inn Collection Group

Upscale hotel in a rural location
Free full breakfast, a garden and a bar are just a few of the amenities provided at The Black Swan - The Inn Collection Group. In addition to a restaurant, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • Free self-parking
  • Outdoor furniture, smoke-free property and coffee/tea in reception
  • Multilingual staff, a banquet hall and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at The Black Swan - The Inn Collection Group offer amenities, such as free WiFi.
More conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • TVs with digital channels
  • Electric kettles, heating and daily housekeeping

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free full breakfast
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: GBP 25
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 25

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of GBP 15 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: GBP 25 (subject to availability)
  • Late check-out fee: GBP 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts

Property is also known as

Black Swan Hotel York
Black Swan Hotel
The Black Swan Hotel
The Black Swan at Helmsley
The Black Swan - The Inn Collection Group York
The Black Swan - The Inn Collection Group Hotel
The Black Swan - The Inn Collection Group Hotel York

Frequently asked questions

Is The Black Swan - The Inn Collection Group pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at The Black Swan - The Inn Collection Group?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at The Black Swan - The Inn Collection Group on 5 Jan 2025 start from AU$178.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Black Swan - The Inn Collection Group?

Self-parking is free at this property.

What time is check-in at The Black Swan - The Inn Collection Group?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Early check-in is available for a fee of GBP 25 (subject to availability). After-hours check-in is not available.

What time is check-out at The Black Swan - The Inn Collection Group?

Checkout is at 10:30 AM. Late checkout is available for GBP 25 (subject to availability).

Where is The Black Swan - The Inn Collection Group located?

Situated in a rural location, this hotel is steps away from North York Moors National Park and Helmsley Arts Centre. Duncombe Park and Cleveland Way are also within 5 minutes.

Reviews

8.8

Excellent

Rating 10 - Excellent. 179 out of 333 reviews" "
Rating 8 - Good. 105 out of 333 reviews" "
Rating 6 - Okay. 37 out of 333 reviews" "
Rating 4 - Poor. 9 out of 333 reviews" "
Rating 2 - Terrible. 3 out of 333 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Murray

Travelled with partner
Liked: Staff & service
Great location. Staff very good. Breakfast great. Carpets throughout could do with cleaning or replacing. Dogs throughout which was fine for me. My partner is allergic and reacted in the room as if dogs had been in there.
Stayed 2 nights in Dec 2024

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was really nice and well presented, and there were a few different options to the usual . All the staff from the receptionist to cleaners wers really friendly and couldnt do enough for you. We will definately be back
Stayed 2 nights in Nov 2024

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Nice pub.
Stayed 3 nights in Oct 2024

10/10 Excellent

Edward

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 1 night in Oct 2024

4/10 Poor

Kendra

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property needs a Refresh !! Food less than average Too many steps to get to your room.
Stayed 3 nights in Sep 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about the Black Swan except for the attention to detail when it came to cleanliness Pillowcase so I’m one of the beds was dirty was not replaced
Stayed 3 nights in Sep 2024

8/10 Good

Helen

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Lovely hotel in centre of town, staff all very helpful and friendly. Room was spacious and comfortable bed and decent shower. Bar and restaurant areas excellent with great service. Breakfast was plentiful and well cooked with local products. Overall great experience and will certainly return.
Stayed 1 night in Aug 2024

8/10 Good

eric

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff are amazing people. However, the bathroom was disgusting with human pubic hair on the floor and bathtub. No toiletry supplies and had to get some at the front desk. Attempted to send photos, but email was bounced back.
Stayed 1 night in Aug 2024

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice venue to stay at, close to local amenities.
Stayed 2 nights in Aug 2024

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with a great team of staff. Nothing was too much and always on hand to check everything was okay
Stayed 1 night in Aug 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ALL GOOD HOTEL
Location food and staff were all superb. They were also willing to accept cash for room payment ! Car parking at rear off hotel was available on all five days of our stay and never had to park else where. Can't praise this hotel and staff enough.
Stayed 5 nights in Jul 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Property conditions & facilities
Very clean , friendly staff , excellent breakfast, highly recommended
Stayed 1 night in Jul 2024

10/10 Excellent

James

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Overall a poor stay unfortunately
Room was clean, carpets very old and tired. Main areas weren’t so clean, tables sticky, dog wee on floor, carpet in main hallway. We had to cancel our food order on an evening meal as we had waited over an hour. We also had to put in a noise complaint about the room next to ours, very loud talking / shouting and tv on loud at midnight. Overall not a great stay at all. While hotel needs a re vamp.
Stayed 2 nights in Jun 2024

6/10 Okay

Jenny

Stayed 1 night in Jun 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Had a lovely stay. Room was bery clean. Staff were friendly
Stayed 1 night in Jun 2024

8/10 Good

Kath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

ANDREA

Stayed 1 night in May 2024

6/10 Okay

ANDREA

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in May 2024

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Enjoyed our stay, room was spacious and meals where good.
Stayed 4 nights in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

General hotel information

Reasons to Book
Beautiful Rooms & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
10:30 AM
Address
Market Place, Helmsley, York, England