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Reviews of Hotel Garden

4 out of 5
Hotel Garden
Ulica Valentina Vodnika 13, Zagreb

Reviews

8.2

Very good

Rating 10 - Excellent. 124 out of 351 reviews" "
Rating 8 - Good. 143 out of 351 reviews" "
Rating 6 - Okay. 54 out of 351 reviews" "
Rating 4 - Poor. 21 out of 351 reviews" "
Rating 2 - Terrible. 9 out of 351 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elias, Renton

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great location and excellent accommodations
Stayed 1 night in Dec 2024

6/10 Okay

Yuan-Chern

Travelled with partner
Liked: Staff & service
This hotel is right at tram junction. From 11:00 pm to midnight. The trams pass every few minutes to return to to the yard I guess. If you're a light sleeper, you'll have problem falling asleep. It's very conveniently located. Walking distance to everywhere.
Stayed 4 nights in Sep 2024

8/10 Good

Helmut

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Jamal, Nassau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was unique about this was me and my wife were about 3 minutes late to the breakfast area, the hours were like around 8am to 10 am. Although we were a bit late there was a guy there who looked Indian , and he was very nice to us and had let us finish our breakfast in peace and even told us not to forget to have something to drink before we left. I feel like this was very excellent customer service. I give this hotel an overall 10/10 ⭐️ and I recommend it as it has great service all around
Stayed 1 night in Sep 2024

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Ngaire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

Lenka

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We had a tiny room wherd we ciukd barely open our suitcases. Shower is clogged so the floor would get all wet. The friendliness of the staff and breakfast made up for it though. 25 min walk into main square
Stayed 1 night in Aug 2024

8/10 Good

Kate

Liked: Cleanliness, staff & service
Good property, clean and tidy but a little dated. 15min walk to main square so good location for price.
Stayed 2 nights in Aug 2024

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was fantastic. The hotel was nice and quiet. Very convenient to transportation. Tram stop was right out front or right around corner. Parking was a couple of blocks away
Stayed 1 night in Jul 2024

10/10 Excellent

Simon

Stayed 1 night in Jul 2024

8/10 Good

Nahid

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

selman

Stayed 1 night in Jul 2024

10/10 Excellent

Jayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Garden is in a great location close to shopping, cafes, restaurants. Transport was at the front door Staff where very kind and helpful Rooms are very clean and spacious.
Stayed 7 nights in Jun 2024

8/10 Good

Brendan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 2 nights in Jun 2024

6/10 Okay

Marko

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2024

10/10 Excellent

Isidro

Stayed 1 night in May 2024

6/10 Okay

Timothy

Liked: Cleanliness, property conditions & facilities, room comfort
You don't control the temperature in your room
Recent rehab job, so the amenities were newish. My main problem was the temperature in the room was dictated by the hotel, who controlled how cool I could put the temperature at. I kept requesting a lower temperature and they never could get there, so I was often too warm at night. Very annoying.
Stayed 2 nights in May 2024

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The best thing was the location (one corner of the "horseshoe") provided good access to Trg Tomislav and Trg Jelacic, both by streetcar and walking. It's a pretty good hotel overall and worth coming back to.
Stayed 2 nights in May 2024

6/10 Okay

Mohammed

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

kashif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Excellent room with great service and onsite parking. City center walking area is 15 minutes away by foot. Nearby eating places.
Stayed 1 night in Apr 2024

10/10 Excellent

p

Stayed 2 nights in Apr 2024

6/10 Okay

Maxine

Travelled with family
Liked: Cleanliness
Disliked: Amenities
On arrival, not the warmest of greetings from the guy on reception, but the ladies on duty the next day including housekeeper were friendly. We had a street facing room which was extremely noisy especially with the trams passing outside. The room was very hot too. We reported this to the guy at reception who said he would switch the air-con on but obviously did nothing as the room remained very uncomfortable for our stay, luckily it was only for 2 nights. The safe didn’t work. The outside of the fridge didn’t look very good so I didn’t open it. There was black soot on the ceiling above the air-con vent. The local area looked grim. Only fast food places were nearby, but the hotel was only about a 15 min walk from city centre.
Stayed 2 nights in Apr 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little Retreat
When I entered the foyer for the first time - I was somewhat overwhelmed. There were quite a lot of young people around who were fairly rowdy. It did enter my head - what had I let myself in for? My fears were allayed however ... I stayed for two nights - excellent price for this accommodation. The room was clean and the shower was immaculate - as was the bed, linen and towels. The room was spacious also, and even though I was a few floors up from a main road - the noise didn't seem too intrusive. The lift could sometimes take a while to arrive. Although I never had my room cleaned (my choice), the House maids were very accommodating and polite. I enjoyed my two nights here - and would stay again.
Spacious room
Stayed 2 nights in Mar 2024

10/10 Excellent

Rembert, gray

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and great value. Everything was perfect.
Stayed 3 nights in Mar 2024

10/10 Excellent

Martha C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was small but clean. The front desk and restaurant personnel very attentive and helpful. Location is good. I would stay again.
Stayed 1 night in Mar 2024

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good hotel no major issue
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

David W

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Bonnie

Liked: Property conditions & facilities
Close to the botanical garden
Stayed 1 night in Oct 2023

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy for transportation
Stayed 2 nights in Sep 2023

10/10 Excellent

David F

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel reception person was very accommodating and helpful. The room was clean and presentable.
Stayed 1 night in Sep 2023

8/10 Good

Danlin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location to walk around! Clean place!
Stayed 1 night in Aug 2023

8/10 Good

Danijela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location hotel, friendly staff
The hotel is reasonably situated walking distance to all of the main sights in Zagreb. It was clean and the staff was very friendly and helpful. Room was comfortable and bathroom was nice and big. On overall it didn't seam 4 star hotel, more like 3 comparing to some other hotels I stayed in Zagreb.
Stayed 2 nights in Aug 2023

6/10 Okay

Angela

Stayed 1 night in Jul 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is basic. Clean, helpful staff and central to most places in Zagreb. The staff was very helpful in assisting me with taxis etc. I did really like the Cambodian staff making breakfast. Nice people. Thanks, Greg
Stayed 2 nights in Jun 2023

4/10 Poor

Trudy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunately the property smelled really bad on entry, it was a pungent odour that made it very uncomfortable. We tried to stay out of the hotel as long as possible, we also used perfume to discuss the smell. We regret choosing the accomodation as the photo and information do not reflect the true product as you are getting. We could have stayed a a bigger more known Hotel , although now regret not doing it, as we ate breakfast and dinner elsewhere to escape the stench.
Stayed 2 nights in Jun 2023

8/10 Good

Paul

Stayed 1 night in May 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Jean Pierre

Stayed 2 nights in May 2023

2/10 Terrible

Alexandre

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Loud hotel
Hotel is located at a very noisy square with trams all night and cars. If you want to have an open window it is impossible. The hotel itself is not so bad....just insist NOT to have a room in the front otherwise I'll promise you that you won't sleep a bit....
Stayed 1 night in Apr 2023

10/10 Excellent

Francisco, FPO

Travelled with partner
Great place to stay. Close to so many things. The staff was excellent and the rooms were nice and clean.
Stayed 4 nights in Mar 2023

8/10 Good

Kwok Fu

Liked: Cleanliness, staff & service
On the whole, it is value for money. The staff is helpful.
Stayed 3 nights in Feb 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stay away from this den of iniquity
Horrible hotel, please avoid! Carpets in the common areas and bedding in the room are threadbare. Lots of holes and stains on the bedding. The room was not clean with hairs everywhere. The walls are thin, you can hear everything from other rooms. The hotel is on a main road, you can hear traffic throughout the night. The most concerning thing was the amount of people coming and going into the early hours, it did not feel safe. This is not a respectable hotel and they allow all sorts of activities to go on at night. There's no concierge on reception at night. We were due to stay for three nights but checked out after one uncomfortable and sleepless night. The lady on reception agreed with our complaints but said there was nothing she could do about it. She said we could get a refund through hotels.com for the remaining two nights, However, the hotel later refused to issue a refund for the nights we hadn't stayed there.
Stayed 3 nights in Nov 2022

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall stay, courteous staff
Stayed 2 nights in Nov 2022

10/10 Excellent

Daniel

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable
Nice and comfortable stay. Hotel is near a nice botanical garden and within easy walking distance to many sight. Only one small thing, we had a room facing the street and that can get noisy with all the trams and people about. But overall it was good.
Stayed 2 nights in Sep 2022

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great low cost hotel, I was especially pleased with the bed, pillows and shower. Staff were friendly and helpful and the breakfast is great value - recommended
Stayed 2 nights in Sep 2022

4/10 Poor

Victor

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The hotel has bad smell in corridors and restaurant area. Our room had a very poor sound isolation of the door. We (2 1) could hear every step sound and every word coming from the corridor. The toilet bowl was leaking. Although this property was opened nine years ago, the general impression was that it is much older. IMHO the conditions in the hotel doesn't fit the price.
Stayed 1 night in Sep 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and friendly staff, breakfast was convenient and delicious.
Stayed 1 night in Aug 2022