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The Pollux

4.0 star property
Family-friendly hotel with 3 restaurants and full-service spa

Photo gallery for The Pollux

Exterior
Exterior
Children's area
Superior Double Room, Balcony
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Spa
The current price is AU$499
includes taxes & fees
29 June - 30 June

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, City View

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Hairdryer
Private bathroom
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Gallery Single Room

Gallery Single Room

Gallery Single Room

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Hairdryer
  • 11 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

Highlights

Balcony
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 22 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, City View

Family Room, City View

Family Room, City View

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony

Superior Double Room, Balcony

Highlights

Balcony
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Hairdryer
  • 32 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Hairdryer
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
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About the area

Map
Bahnhofstrasse 28, Postfach 182, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt - Furi - 5 min walk - 0.4 km
  • Zermatt–Sunnegga Funicular - 6 min walk - 0.6 km
  • Zermatt-Furi Gondola - 13 min walk - 1.1 km

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬1 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬1 min walk
  • ‪Le Petit Royal - ‬1 min walk
  • ‪Stefanie's Creperie - ‬2 min walk

About this property

The Pollux

Upscale family-friendly hotel near Matterhorn Museum
Located close to Zermatt-Furi Gondola, The Pollux provides a free breakfast buffet, a terrace and a garden. Adventurous travellers may like the cycling at this hotel. Treat yourself to a massage at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Regional cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a hair salon and an arcade/games room.
Other perks include:
  • Bike hire, a round-trip airport shuttle (surcharge) and tour/ticket information
  • Luggage storage, a lift and concierge services
  • A front desk safe, smoke-free property and a banquet hall
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at The Pollux boast comforts, such as pillow menus and bathrobes, in addition to amenities, such as free WiFi and desk chairs.
Extra conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and hairdryers
  • 80-cm flat-screen TVs with cable channels
  • Wardrobes/cupboards, coffee/tea makers and heating

Languages

English, French, German, Italian, Spanish

Similar properties

Front of property - evening/night

Hotel Tannenhof

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
9.4 out of 10, Exceptional, 287 reviews
The price is AU$535
includes taxes & fees
7 July - 8 July
Hotel Tannenhof

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 20 per day)
  • Return airport shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chami Bar Fire Place
  • Restaurant Arvenstube
  • Restaurant Pinte
  • Vegistube

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Sauna
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Sports massages

Accessibility

  • Hardwood flooring in room
  • Lift
  • Tile flooring in room

More

  • Banquet hall
  • Built in 1978
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between 11 October and 14 November.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 45 per night.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: CHF 20 per day (49213 ft away)
  • Rollaway bed fee: CHF 45 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Pollux Hotel
Pollux Hotel Zermatt
Pollux Zermatt
The Pollux Hotel
The Pollux Zermatt
The Pollux Hotel Zermatt

Frequently asked questions

Is The Pollux pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Pollux?

As of 12 June 2025, prices found for a 1-night stay for 2 adults at The Pollux on 29 June 2025 start from AU$484.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at The Pollux?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at The Pollux?

Checkout is at noon.

Does The Pollux provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Pollux located?

This family-friendly Zermatt hotel is located in the mountains, within a 15-minute walk of Matterhorn Museum and Zermatt-Furi Gondola. Zermatt Gornergratbahn Station and Zermatt (QZB-Zermatt Train Station) are within a 5-minute walk.

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The Pollux Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 179 out of 240 reviews
Rating 8 - Good. 51 out of 240 reviews
Rating 6 - Okay. 8 out of 240 reviews
Rating 4 - Poor. 2 out of 240 reviews
Rating 2 - Terrible. 0 out of 240 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10

Excellent location，
Stayed 1 night in May 2025

8/10

The hotel is great, with a very convenient location close to the train station. The hotel is pretty and comfortable, with its own restaurant. The room was spacious and comfortable. It was on the top floor and had a glass ceiling to see the mountains. The only downside was that it was very noisy at night because it was right on the Main Street and people were out late.
Stayed 2 nights in Apr 2025

10/10

Great place to stay, highly recommend
Stayed 1 night in Oct 2024

8/10

Good location, staff was very helpful
Stayed 2 nights in Aug 2024

10/10

The staff was so friendly at check in and check out. The restaurant staff was so friendly as well. The location was perfect to walk to the train station and the gondola to the Matterhorn. We had a beautiful view of the Matterhorn from our room!
Stayed 1 night in Nov 2024

10/10

Loved loved loved this property! Our room was great and we had a balcony that looked up at the mountains. The breakfast spread was amazing and the hotel bar is so cozy and fun. The hotel is within walking distance to train station and all around food and shopping. Will definitely stay again if we make it back to Zermatt!
Stayed 2 nights in Dec 2024

10/10

Great place to stay with family. Central and convenient. Wonderful views and great location and well equipped
Stayed 1 night in Sep 2024

10/10

Great Hotel
Stayed 2 nights in Jun 2024

10/10

Centrally located hotel, less than 5 minute walk to train station and mountain access for skiing. The property is clean and rooms are spacious with plenty of storage. The staff are pleasant, friendly and always willing to help.
Stayed 3 nights in Dec 2024

10/10

The location was good and the room was clean, spacious and very comfortable.
Stayed 2 nights in Aug 2024

10/10

We stayed at the Pullox for three nights. The hotel is incredibly charming and the staff extremely friendly. It’s centrally located on the main shopping street in Zermatt, making it a quick 5 minute walk from the train station and 7 minutes to the Matterhorn lift.
Stayed 2 nights in Nov 2024

10/10

I Zermatt for one night and couldn’t have picked a nicer or more convenient hotel.
Stayed 1 night in Sep 2024

10/10

What was not to like. Busy restaurants, busy, cozy bar, centrally located, terrific staff, clean, great beds. Nice variety in the common sauna area. The list goes on and on. Thank you, Hotel Pollux!!
Stayed 7 nights in Feb 2025

10/10

The hotel was very convenient. It was very clean and comfortable. WE loved the breakfast. We loved the fireplace and lobby bar.
Stayed 3 nights in Sep 2024

10/10

Perfect cozy hotel right in the middle of Zermatt, close to train stations and various restaurants.
Stayed 2 nights in Apr 2024

10/10

This is an amazing boutique hotel in the heart of Zermatt and a mere 4 minute walk from the train station. Staff were very nice, rooms were immaculately clean and comfortable. They have an attached restaurant and bar that were great. Both have great atmosphere with a cozy fireplace in the lobby bar. Great saunas and steam rooms on the lowest level. Ski storage room as well and a nice gym. Perfect place to stay on all fronts.
Stayed 4 nights in Dec 2024

10/10

This is well kept, clean and comfortable hotel in the middle of Zermatt and very close to the train station.
Stayed 1 night in Jul 2024

10/10

Great location. Close to the train station, Gornergrat train, shopping and restaurants. Very comfortable rooms with ample space and amenities.
Stayed 1 night in Aug 2024

10/10

Friendly staff, clean and spacious room Great views
Stayed 1 night in Jun 2024

10/10

Well located. Lovely balcony room with view of Main Street. Very comfortable, clean and convenient to everything. Great staff.
Stayed 2 nights in Sep 2024

10/10

So much fun, we love it.
Stayed 3 nights in Sep 2024

10/10

Great place, great staff
Stayed 2 nights in Jul 2024

6/10

Property was in an excellent location. Very close to the train stay and easy navigation to everywhere we wanted to go.
Stayed 2 nights in May 2024

10/10

We had a true Swiss experience here. Great restaurant !
Stayed 1 night in Jul 2024

10/10

Very friendly staff
Stayed 2 nights in Apr 2024