Expedia^® Rewards Terms and Conditions

To earn Points for an Eligible Booking, you must be a Member of the Program prior to making an Eligible Booking and be signed in to your Account at the time of making the Eligible Booking. No Points will be earned for bookings made on the Expedia Site when you are not signed into your Account or if you create an Account after booking but before travel is completed.

As a Member of the Program, you will receive regular Account-related updates by email. You cannot opt out of regular Account-related updates. If you want to stop receiving these emails from Expedia, you must close your Account. Members may close their Account by calling the Customer Service Centre. Your ability to earn and redeem Points and claim any Program Benefits will be suspended after the closure of your Account. If you close your Account, you will no longer have access to your profile or access to your account statement information, no Points will accumulate on future bookings, and any accumulated Points will be unavailable to be used for Redemption Rewards and will expire immediately from the date of closure. You will not be able to reactivate a closed Account. If you want to join the Program again in the future you will need to create a new account. 

Points can only be earned by the owner of the Account through which any Eligible Booking is made. Additional individuals named as travellers on the itinerary will not earn Points. If you are booking a trip for another individual as a travel arranger using the Arranger Settings in your Expedia account, the individual's account you are using to book the travel will earn Points for the Eligible Booking only if their Account is enrolled in the Program and they have an active Account.

After making an Eligible Booking, the anticipated number of Points to be earned will be held in pending status. The number of pending Points calculated at the time of making an Eligible Booking is based on the details of the itinerary booked. Changes or cancellations to the booked itinerary may result in differences between the anticipated number of pending Points and the actual number of Points earned for that itinerary.  Pending Points are not eligible to be used for Redemption Rewards. For pending Points to move from pending to available status, the Eligible Booking must result in Completed Travel and Points will be available in your Account based on the time periods identified in the Posting/Reconciliation chart below. Once in available status, Points are eligible to be used by the Member towards a Redemption Reward(s).

No Points will be earned for change or cancellation fees imposed by suppliers.

If you use a coupon when making an Eligible Booking, the value of the coupon will be deducted prior to calculating the Points. If any additional amounts are payable to the travel supplier at the time of travel, check-in or check-out (such as city tax or a resort fee) such amounts will not be included when calculating the Points (even where such amount is included in the total displayed when booking).

Where a booking is made with any Points or Reward Coupon, a Member is not eligible to earn Points or Bonus Points on that portion of the booking.

Expedia reserves the right to rescind or cancel at any time any pending or available Points that were earned for non-Completed Travel.

Points will be rescinded or cancelled in cases where a Member receives a refund or credit, from either Expedia, a supplier, financial institution or card issuer. Where a Member receives a partial refund or credit from either Expedia or a supplier due to a cancellation within a penalty window, no Points will be earned. Where a Member receives a partial refund or credit from either Expedia or a supplier and Points were redeemed to pay in part or in full for the Eligible Booking, the Points used will be reinstated to the Member’s Account.  Points earned pursuant to fraudulent, sham activity or falsified information will be rescinded or cancelled by Expedia.

If your Account does not reflect the correct number of Points that you should have earned as determined by Expedia, Expedia reserves the right to notify you of the inaccuracy, and to adjust your Points balance to correct the inaccuracy. If you believe your Account has been the subject of any suspicious activity, please contact the Customer Service Centre immediately. If it is determined you have been the victim of a fraud, the Points you have earned may be transferred to a new account.

Your Points balance and redemption activity can be accessed on your Expedia Rewards Activity page.  Points and Program Benefits have no cash value and may not be transferred to another Account/Member or redeemed for cash. Points may not be assigned, sold, transferred, and/or pledged by you to any third party. You have no property rights or other legal interests in Points. You are responsible for any personal tax liability that may be related to participation in the Program and redemption of any rewards.

If you believe you did not receive the correct number of Points for an Eligible Booking, you must contact the Customer Service Centre within one hundred eighty (180) days from the date of Completed Travel. Expedia (acting reasonably) will make the final determination as to whether Points adjustments of any kind are justified for the travel in question. In no event will any Points manually be moved from pending to available status sooner than the time period identified in the Points Posting/Reconciliation chart below.

Upon making an Eligible Booking the anticipated number of Points to be earned are held in pending status until an Eligible Booking becomes Completed Travel and payment has been confirmed. See chart below for length of time it may take for Points to move from pending to available status.

Points will be earned at the rates specified from time to time on the Expedia Rewards Benefits page located at www.expedia.com.au/lp/b/exp-rewards-faq

Points can be earned by making an Eligible Booking on the Expedia Site when signed in to your Account as follows:

Eligible Flights
Earn one (1) Base Point for every five (5) Dollars spent on Eligible Flight Bookings booked through the Expedia Site when signed in to your Account

Eligible Bookings (non-flight)
Earn one (1) Base Point for every one (1) Dollar spent on the following Eligible Bookings booked through the Expedia Site when signed in to your Account:

• Eligible Hotels
  Additional hotel terms: Points will be calculated based on the amount paid, including taxes and fees, to Expedia at the time of booking (“Pay Now”). In addition, if you elect to "Pay Later" when making any property booking, or if payment for the booking is not otherwise made to Expedia at the time of the booking, the amount payable to the property for the property booking as displayed on the Expedia Site will be converted to Australian dollars by Expedia for the purpose of calculating the Points. Any amounts payable to the property (Pay Now or Pay Later) for ancillary services that are not booked on the Expedia Site (including but not limited to room service, spa services) are not eligible to earn Points.
• Eligible Activities
• Eligible Packages
• Eligible Cars

Non-Eligible Bookings
Bookings for the following are not eligible to earn Points:

• Insurance
• Cruises
• Flight + Activity packages
• Hotel + Activity packages
• Car + Activity packages
• Hotel + Flight + Activity packages
• Flights booked directly via an airline’s website, even if your original flight search was conducted on the Expedia Site

From time to time, Expedia may offer opportunities to earn Bonus Points. All applicable terms and conditions associated with the specific Promotional Bonus Point offer must be met in order to earn Bonus Points. Bonus Points earned through a Promotional Bonus Point Offer will be posted to your Account as pending at time of booking and will move to available status in accordance with the offer-specific terms and conditions. Promotional Bonus Point offers apply to changed bookings, as long as the changed booking still meets all requirements and conditions of the offer. Promotional Bonus Point offers do not apply to cancelled bookings. Offers are limited to the offer recipient and are not transferable. Promotional Bonus Point offers are not redeemable for cash and are void where prohibited by law.

Points will not expire as long as you have earned Points on an Eligible Booking or redeemed a Redemption Reward through the Expedia Site on your Account at least once every eighteen (18) months.  If there has been no such activity, all accumulated Points in your Account will expire and will not be reinstated.

Points can be redeemed for Redemption Rewards which are subject to availability and restrictions of the relevant supplier.

Points cannot be redeemed for cash and have no cash value.  Points cannot be combined with any other certificates, coupons, discounts, upgrades, awards, or promotions.  Points cannot be redeemed on stand-alone flights or cruises, insurance or other exclusions as listed under each category below. Redemption Rewards are offered as promotional items and are void if sold for cash or other consideration, or if altered or copied, and cannot be reissued if destroyed, lost or stolen. Redemption Rewards are not valid where prohibited by law.

Members can redeem available Points to pay the partial or full cost of a “Pay Now” hotel, including taxes and fees. Points can only be redeemed where payment is being made to Expedia at time of booking where the “Pay Now” option is presented.

Points cannot be applied to the cost of cancellation or change penalties, previously paid for bookings, or other miscellaneous charges. Points cannot be redeemed on “Pay Later” properties, or properties offered by Vrbo/Stayz.

Members can redeem available Points for Expedia coupons in various increments ("Reward Coupon") that can be applied to the cost of a package limited to a “Pay Now” hotel + flight booked on the Expedia Site. A Reward Coupon will only be able to be issued up to the value of $400. When you redeem Points for a Reward Coupon in your selected amount, you will be issued a Reward Coupon code. The issued Reward Coupon will be deposited into the Member's Expedia Account, and can be found on the coupons page within "My Account". The Reward Coupon may only be redeemed by the Member. Any terms or conditions applicable to each Reward Coupon will be confirmed at the time of issuance. Redeemed Points will be deducted from your Account at the time the Reward Coupon code is issued.

Reward Coupons can only be redeemed for packages limited to a booking at a “Pay Now” hotel on the Expedia Site + a flight booked on the Expedia Site, and only where payment is being made to Expedia at time of booking. Reward Coupons will be applied first to the hotel portion of the package, then to the flight portion of your package, less any taxes, fees or charges due on the package. Please note: Any amount of the coupon applied to the flight portion of the package will be refunded to your credit card after your purchase is confirmed, usually within 10 business days. A Reward Coupon can only be applied to one (1) package and one hotel room per booking. A Reward Coupon cannot be used for booking multiple rooms on the same itinerary. Reward Coupons have no cash value. Reward Coupons may not be combined with or applied to any other certificates, upgrades, awards, or coupons. All taxes, fees, charges, and surcharges applicable to the booking, including, without limitation, baggage fees, seat upgrades, extra person, parking, phone, and other charges that are applicable to the reservation are the responsibility of the traveller, and Reward Coupons cannot be applied to such amounts. Reward Coupons cannot be applied to the cost of cancellation or change penalties, prepaid bookings, administrative fees, or other miscellaneous charges. Reward Coupons are void where prohibited by law.

No Point refunds will be issued for unused or expired Rewards Coupons. Rewards Coupons expire one year after issuance.

Members can redeem available Points to pay for partial or full cost of a car rental where Expedia collects the payment at time of booking. This is called the "Pay Now" option after you have selected your car class.

Members can redeem available Points to pay for partial or full cost of an activity where Expedia collects the payment at the time of booking.

The Hotel Price Guarantee is available to Members. In the unlikely event that you find a lower rate for a hotel you have booked and paid for at time of booking on www.expedia.com.au or through the Expedia Customer Support Centre, whether on Expedia.com.au or on another website, we will honor the lower price. Hotels booked as part of a package are not eligible for the Hotel Price Guarantee. The guarantee is subject to these terms and conditions.

Notifying Expedia of a Claim:
You may make a claim under the Hotel Price Guarantee from the time you book your standalone hotel on the Expedia Site until 11:59 p.m. local time at the hotel’s location, the day prior to check-in. To make a claim, please complete this form, select your qualifying itinerary, and provide details on the lower price found, including screen shots. The lower price must be available for booking at the time the claim is submitted.

Must be "Apples to Apples" Comparison:
The Hotel Price Guarantee is available only for exact itinerary matches, including hotel, room type, rate plan, applicable cancellation policy, and the exact same dates of travel and number of guests as booked through the Expedia Site. The comparison must be to the same hotel purchased stand-alone through another website (i.e., not part of a hotel + air travel package).

The Hotel Price Guarantee applies only to the cost of booked hotel including any taxes and fees collected by us from you at the time of booking. The Price Guarantee does not apply to any taxes or fees collected by any third party from you, such as those taxes and fees a hotel may collect directly from you when you stay at the hotel. The Hotel Price Guarantee is not available for bookings on websites where the hotel, itinerary, or similar booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional, and age-related requirements.

There is no limit on the number of Hotel Price Guarantee claims you may make per booking. However, any credit subsequent to the initial credit will be based on the amount of the previously credited price, not on the amount of the original price that you booked.

Comparison Rates Must Be Available to the General Public Online:
The Hotel Price Guarantee applies only to prices both advertised and available to the general public on a website. For example, this does not include rates offered on app, mobile websites, membership program websites; corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator, or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. The lower rate may not come from a website where you call to get the rate or from an e-mail that you received. The rate must be quoted and booked in Australian dollars (and without reference to currency converters).

Verification of Claims:
All requests are subject to verification by Expedia. Expedia will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by the Customer Service Centre. Nor will Expedia verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. Expedia will honour the lower price for verified requests. This may happen in one of several ways.

In some cases, it will take the form of a credit to the credit card used for booking. In other cases, it may be necessary for the travel specialist to cancel your booking and re-book your stay at the lower price. You will not be charged any change or cancellation fees in connection with the Hotel Price Guarantee. In all cases, the travel specialist will explain the process to you. Travel must be completed in accordance with the booked itinerary to be eligible to receive the refund or credit. Changed or cancelled bookings are not eligible to receive the refund.

Changes:
To the fullest extent permitted by law, Expedia reserves the right in its sole discretion to modify or discontinue the Hotel Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your claim will determine your eligibility under the Hotel Price Guarantee. The failure by Expedia to enforce any provision of these Terms and Conditions shall not constitute a waiver of that provision.

Tier status is a benefit of Expedia Rewards membership. Members enter the Program on Blue tier and must meet the stated criteria below to qualify for a higher tier, or alternatively Expedia Rewards Silver tier status and Expedia Rewards Gold tier status may be offered by Expedia, or its partners, to you in their sole discretion. Only Eligible Bookings made while signed into your Account qualify towards reaching Silver tier and Gold tier. Certain Program offers and tier benefits may not be available to Members who are not Australian residents.

Members can qualify for Silver or Gold tier by collecting the specified number of Trip Elements in a calendar year as specified in the table below. In order for a Trip Element to be counted towards qualifying for Silver or Gold tier, the Trip Element must be valued at $35 or more (including taxes and fees).

Coupons applied at checkout are not included in the value contributed to Trip Elements. Points used for a Redemption Reward are included in the value contributed to Trip Elements.

Trip Elements collected on Eligible Tier Bookings from 1 January of each calendar year to 11.59pm AEDST on 31 December of each calendar year count towards tier status.

Travel that begins in one calendar year and ends the next year will count toward your tier for the current calendar year and the later calendar year on a pro-rata basis.  Once earned, your tier is valid for the remainder of the calendar year in which you qualified, the next full calendar year, and through 28 February of the following year, unless otherwise specified.

Bookings which are eligible for the purposes of qualifying for a higher tier are set out below.  Trip Elements are collected on Completed Travel and your progress is displayed on your Expedia Rewards Activity page. Members who do not qualify for Gold or Silver tier in a calendar year in accordance with these Terms and Conditions will qualify for the tier determined by the number of Trip Elements collected in the previous calendar year.  

Silver and Gold members will have additional Program Benefits, which may be subject to additional terms and conditions. To the fullest extent permitted by law, Expedia reserves the right to introduce, vary, suspend or withdraw any benefits at any time without notice where the change is beneficial or does not have a material impact on you and otherwise with no less than 90 days’ notice. Please see here for further details of Program Benefits.

If any part of these Terms and Conditions are found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision in these Terms and Conditions at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

These Terms and Conditions (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Expedia with respect to this Program and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us with respect to the Program.

These Terms and Conditions are governed by the laws of New South Wales, Australia. You hereby consent to the exclusive jurisdiction of New South Wales courts or Federal courts having jurisdiction over matters arising in New South Wales in all disputes arising out of or relating to your membership of this Program.