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Conrad Tulum Riviera Maya

5.0 star property
Luxury hotel on the beach, with 3 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Conrad Tulum Riviera Maya

3 outdoor pools, pool umbrellas, pool loungers
Lobby
Lobby
2 bars/lounges, 3 beach bars, swim-up bar, poolside bar
Terrace/patio

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Gym
  • Spa
  • Air conditioning
The price is AU$832
includes taxes & fees
5 Feb - 6 Feb

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Suite, 2 Bedrooms

View from room

Suite, 2 Bedrooms

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
2 bedrooms
Blackout curtains
Premium bedding
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ocean View Suite with King Bed

View from room

Ocean View Suite with King Bed

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
  • 99 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View

View from room

Room, 2 Queen Beds, View

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View (Ceiba)

View from room

Room, 2 Queen Beds, Ocean View (Ceiba)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Tropical View Suite with King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Tropical View Suite with King Bed

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
  • 99 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Guestroom with King Bed

View from room

Ocean View Guestroom with King Bed

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • 47 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Partial Ocean View Guestroom w/ 2 Queen Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Partial Ocean View Guestroom w/ 2 Queen Beds

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • 47 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Tropical View Guestroom with 2 Queen Beds

View from room

Tropical View Guestroom with 2 Queen Beds

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View (Ceiba)

View from room

Room, 1 King Bed, Ocean View (Ceiba)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View Guestroom with King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Tropical View Guestroom with King Bed

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • 47 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View (Ceiba)

Room, 1 King Bed, Partial Ocean View (Ceiba)

Room, 1 King Bed, Partial Ocean View (Ceiba)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Guestroom with 2 Queen Beds

View from room

Ocean View Guestroom with 2 Queen Beds

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Ocean View (Ceiba)

View from room

Suite, 1 King Bed, Ocean View (Ceiba)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View (Ceiba)

View from room

Room, 2 Queen Beds, Partial Ocean View (Ceiba)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Ocean View (Governors Suite)

View from room

Suite, 1 Bedroom, Ocean View (Governors Suite)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Dining table
  • 145 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Partial Ocean View Guestroom with King Bed

View from room

Partial Ocean View Guestroom with King Bed

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • 47 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Living area

Presidential Suite, 1 Bedroom

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Fridge
  • 186 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Ceiba Tropical View)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed (Ceiba Tropical View)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
  • 47 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed
Sports facility

Hilton Tulum Riviera Maya All-Inclusive Resort

Pool
Breakfast included
All-inclusive
Spa
8.4 out of 10, Very good, (1542)
The price is AU$606
includes taxes & fees
6 Jan - 7 Jan
Hilton Tulum Riviera Maya All-Inclusive Resort
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About the area

Map
Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774

What's nearby

  • Dolphinaris Tulum - 19 min walk
  • Riviera Maya Golf Club - 5 min drive
  • Xcacel Beach - 6 min drive
  • Akumal Beach - 8 min drive
  • Xel-Há Park - 9 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 75 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬4 min drive
  • ‪Restaurante Yucatan - ‬4 min drive
  • ‪Restaurante Arlequin - ‬5 min drive
  • ‪Vela Sur - ‬20 min walk
  • ‪Piscis snack bar - ‬5 min drive

About this property

Conrad Tulum Riviera Maya

Luxury eco-certified hotel near Akumal Beach
3 beach bars, a swim-up bar and a poolside bar are just a few of the amenities provided at Conrad Tulum Riviera Maya. Indulge in a facial, a manicure/pedicure and a body treatment at the on-site spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and local and international cuisine. Free WiFi in public areas is available to all guests, along with a terrace and shopping on-site.
Additional perks include:
  • 3 outdoor pools with sunloungers, pool umbrellas and a swim-up bar
  • Free valet parking
  • Bike hire, express check-out and express check-in
  • Supervised childcare (surcharge), beach umbrellas and beach towels
  • Guest reviews give top marks for the helpful staff
Room features
All 349 rooms offer comforts, such as private plunge pools and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and air conditioning.
More conveniences in all rooms include:
  • Bathrooms with designer toiletries and hairdryers
  • 65-inch flat-screen TVs with premium channels
  • Furnished balconies or patios, wardrobes/cupboards and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveller Hot List.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • 2 bars/lounges
  • 3 beach bars
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Autor - Mexican
  • Kengai - Asian
  • Maratea - Mediterranean
  • Ukai - Japanese
  • Ultramar

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Free children's club
  • Full-service spa
  • Shopping

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Private plunge pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (50,000 square foot of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways (89 centimetre high)
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium satellite channels
  • MP3 dock
  • Pay films
  • Private plunge pool

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Conrad Tulum Riviera Maya have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at Conrad Tulum Riviera Maya?

As of 5 Jan 2025, prices found for a 1-night stay for 2 adults at Conrad Tulum Riviera Maya on 5 Feb 2025 start from AU$832.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Conrad Tulum Riviera Maya pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Conrad Tulum Riviera Maya?

Valet parking is free at this property.

What time is check-in at Conrad Tulum Riviera Maya?

Check-in begins at 3:00 PM.

What time is check-out at Conrad Tulum Riviera Maya?

Checkout is at noon.

Where is Conrad Tulum Riviera Maya located?

Nestled on the beach, this Tulum hotel is within 1 mi (2 km) of Riviera Maya Golf Club and Aktun Chen. Xcacel Beach and Xcacelito Beach are also within 3 miles (5 km).

Reviews

9.0

Wonderful

Rating 10 - Excellent. 152 out of 206 reviews" "
Rating 8 - Good. 22 out of 206 reviews" "
Rating 6 - Okay. 16 out of 206 reviews" "
Rating 4 - Poor. 9 out of 206 reviews" "
Rating 2 - Terrible. 7 out of 206 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Georgina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star experience.
Stayed 3 nights in Dec 2024

10/10 Excellent

young eun

Stayed 4 nights in Oct 2024

6/10 Okay

Lisa, Colorado Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This would have been a perfect birthday weekend but the hotel room we were given lost all power. We asked for another room but could not be given the same level of room we paid for. Thankfully Expedia refunded us! Maybe next time we will have better luck.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy lindo todo
Stayed 2 nights in Dec 2024

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice, rooms are beautiful. Food is very limited, and some of the restaurants skew toward avant garde. Def review the menus before deciding. Staff was friendly and attentive with a few missed service opportunities. I tend to hold Conrad and Waldorf to a higher standard being top tier Hilton properties. Overall nice resort and very social media “worthy” but service is good but not excellent.
Stayed 5 nights in Nov 2024

8/10 Good

Bogdan Stefan Moisa, Iulia Roxana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is a boutique kind of, very walkable and very much suitable for couple with young and very young kids. The beach is amazing , sand, water and everything around it though it is a private and on a smaller side beach. The personal is attentive and helpful. The downside of this resort is the food. Now, the food options… the breakfast is a very good and plenty of options there, though the personal seems overwhelmed at times. Given this is not an all inclusive resorts, lunch options are bar kind of food, burgers, guacamole etc. Dinner is served in a few restaurants, a la carte, but the prices.. be prepared to pay 9$ for a bottle of water, 20$ and above for a glass of Prosecco or any wine. I would really prefer for them to have a buffet kind of option for dinner, either Italian or Mexican or both. Overall it was a pleasant vacation, we will definitely return to Tulum, might be this resort.
Stayed 7 nights in Nov 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy lindo
Stayed 3 nights in Nov 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Diana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 3 nights in Oct 2024

10/10 Excellent

Norlan, HIALEAH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful loved it
Stayed 4 nights in Jul 2024

10/10 Excellent

Tracy, Blairsville

Stayed 3 nights in Aug 2024

10/10 Excellent

Godivea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

daniel

Stayed 1 night in Aug 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

MARIBEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful & super clean!!! Very well kept & staff was super friendly! From the food by the pool to the one in charge of the kids club!Food was ok, I think they need more options. However the entertainment wasn't good!! They need to put music that will appeal to everyone, not what was playing! Also it should be all inclusive, place was pretty pricey & then the food & drinks adds up to a pretty penny!
Stayed 8 nights in Aug 2024

10/10 Excellent

Alonzo

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2024

10/10 Excellent

Yamile

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I can describe this property in one word, it will be “Majestic” everything about this location is amazing. Next time I’m in Tulum, I’ll be sure to return to this location.
Stayed 3 nights in Aug 2024

10/10 Excellent

Renata S, coconutcreek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and beautiful property!
Overall the Conrad was a great stay for our family. Pros: they have a great private beach and plenty of pool space. The service was generally fantastic and would probably influence our decision to return. Cons: One of the people in our party arrived with a broken foot and yet the room we were put in was very far despite the hotel being pretty empty. That was a bit frustrating. Beach- There were no rental options to snorkel or paddle (you have to purchase your own equipment at a store). Rental was advertised as an option so this was disappointing. Food: The cuisine options were pretty good for adults but the menus tended to be overly complex (adding as many ingredients as possible). Our kids are very adventurous eaters but even they often chose from the kids menu. Asian restaurant was our favorite.
Stayed 3 nights in Aug 2024

10/10 Excellent

Damel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Natalie

Stayed 4 nights in Aug 2024

10/10 Excellent

Andre T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 5 star resort. Just be prepared to drop another 1-2k on dining if going with family.
Stayed 6 nights in Mar 2024

10/10 Excellent

ebel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was beyond my expectations!!! Luxurious and impeccable!
Stayed 5 nights in Jul 2024

10/10 Excellent

Alison

Liked: Property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Jul 2024