6/10 Okay
Jamal, Beirut
Travelled with family
3 Jan 2025
Disliked: Amenities, property conditions & facilities
I was disappointed with my stay at this hotel as it fell below my expectations. When I left the room for a few hours, I placed the "cleaning" sign on the door to indicate that the room needed to be cleaned. However, upon returning after 4.5 hours, I found the room still untouched. I then had to wait an additional 1.5 hours for the cleaning to be completed.
Furthermore, the jacuzzi in my initial room was leaking water. As a result, I was moved to a different room, referred to as a "corner room." However, the cost of this room was lower than the junior suite I originally booked. The issues didn’t end there—the shower in the second room was not functioning well, and the sink in the first room had problems as well.
Overall, the experience was frustrating, and the quality of service and amenities did not meet the standard I expected.
Jamal
Stayed 2 nights in Dec 2024