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"My stay at Shana by the Beach was nothing short of magical. Nestled amidst lush jungle and just a short stroll from the sparkling sands of Playa Biesanz, the location offered pure serenity. The staff was warm and attentive, making every interaction feel personal and genuine. My room was spacious, and immaculately clean, with a balcony that opened to a mesmerizing view. The on-site restaurant served delicious meals—fresh seafood and tropical cocktails were standouts! Perfect for couples, solo travelers, families or anyone craving a relaxing yet luxurious beach escape. I left feeling refreshed and already dreaming of my return. "

"I absolutely loved this resort. We got lucky and most of our stay we were one of the few at the resort. The breakfast was amazing, I recommend the complimentary breakfast, it was HUGE and so delicious. The views were absolutely beautiful from the balcony. Staff were all super nice and friendly. I would love this place even more if they had happy hour at the restaurant on the resort. All in all 10/10 experience, I would highly recommend this place. Close to the strip, so many food options near by, night life and super markets. "

"We loved our stay here!! We had a wonderful view of the ocean from our room as well as the pool! The bar staff was phenomenal and very friendly. Having a pool was fantastic after walking around the hot city and park. The location is perfect, right next to the entrance of the park. It’s very easy to get a ride if you’re looking to go elsewhere for dinner or shopping. The room was just what we needed for our stay , with a little kitchen and counter space in the bathroom. We would absolutely stay here again! "

"I recently had the pleasure of staying at Hotel Crocs 3 nights and it was truly an outstanding experience. The property is exceptionally neat, smooth, and well maintained, creating a relaxing and elegant atmosphere throughout. What impressed me the most was the remarkable service provided by every member of the staff. From the warm and efficient reception team, the welcoming lobby personnel, the attentive room service staff, to the servers at the restaurants — including the beach and poolside venues — every interaction was handled with genuine care and professionalism. The consistency of excellent service across all departments is rare and highly commendable. A special touch that made my stay even more memorable was the thoughtful amenity of a bottle of champagne. It’s clear that the team at Crocs anticipates guests’ needs and takes extra steps to create a personalized and exceptional experience. I can confidently say this is the best customer service I have ever encountered among Costa Rican hotels. Every detail reflects a commitment to excellence, and it made my stay not only enjoyable but unforgettable, I also extended one more night, It’s allowed me to work remotely from the Hotel good internet service. Thank you to the entire Crocs team for setting such a high standard. I look forward to returning soon! "

"Everyone was AWESOME. The hotel was a nice place to stay at for 5 days. Def coming back. "

"The property & surrounding area was absolutely beautiful."

"The employees were all very kind and helpful"

"Nuce property. The pool was heated which we appreicated as some other properties in CR were not heated. The breakfast was included and was excellent - they had a buffet selection of hot foods and continental items."

"We had a lovely stay. As someone traveling without children, it’s nice to have an adult pool separate from family pool. The staff are very friendly, attentive and accommodating. Although the property restaurants had some nice local options, I was disappointed with restaurant menu options throughout the area. I suppose this is an effort to cater to tourists. Italian food on every menu… I found that strange."