Bertrand Tours and Activities

The hotel is a 5 minute walk to the river and staff extremely welcoming and helpful The room was clean and bed extremely comfortable. Breakfast was very good and worth doing. Majority of the places that we were visiting were not walkable so used Uber all the time and prices were very competitive. Didn’t use a taxi and were told to be careful and if we did to go by the meter and not agree a price - several people had said that they had been ripped off If you go to the Jerónimos Monastery we had to cue for over 45 minutes in the heat which seems to be the norm. Once inside there is no where to sit so be aware you could be along time on your feet For football fans the Benfica Stadium and museum tour is good but pitch was being relaid so couldn’t go on it. Sporting were undergoing renovation work so were unable to get inside the stadium - conclusion probably better to do the visit during the football season. One other thing to be aware of is the tic tic vehicles - we were warned off them and from what we saw was probably correct plus they are expensive

Comfortable hotel in a great location within easy walking distance to tourist sights, shops and restaurants. They also have live traditional music on Thursday evenings.

Let me just start off by saying that this was a truly special stay. Staff absolutely wonderful, property is spectacular and it's truly a romantic type of vibe - besides, how often do you get to say you stayed in a castle or that you got to eat breakfast with Peacocks? That being said, please be advised that the property is all the way on the top of the castle grounds and is not accessible by uber. If you want to walk, get ready to get your steps in - 'it's all uphill from here' became our tag line when we were returning to the hotel each night after dinner or drinks. I would not recommend this property to anyone requiring special disability services unless you plan to take an official taxi every time you need to leave or return to the property. Staff will happily help you with ordering a cab but it does add up. All in all, we would definitely stay there again - it's really got that special something and all of the staff were truly wonderful. 10/10 for being such a unique experience and truly living up to it's expectations!