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Hilton Birmingham Metropole

4.0 star property
Family-friendly Birmingham hotel in Marston Green with 2 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Birmingham Metropole

Indoor pool
2 bars/lounges
Exterior
Reception
Hypo-allergenic bedding, in-room safe, individually decorated, desk

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot tub
  • Parking available
  • Bar
The price is AU$173
includes taxes & fees
5 Jan - 6 Jan 2025

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Deluxe Penthouse

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Penthouse

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
  • 93 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Electric kettle
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Dinner By The Water Stay)

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 King Bed (Dinner By The Water Stay)

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 King Bed

Twin Room, 2 Single Beds

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Suite, 1 King Bed

Highlights

Separate sitting area
Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Bathrobes
Private bathroom
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 King Bed

Highlights

Separate sitting area
Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Parking)

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Room, 1 King Bed (Parking)

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, 2 Double Beds

Twin Room, 2 Double Beds

Twin Room, 2 Double Beds

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (New Year Gala)

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Room, 1 King Bed (New Year Gala)

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed (Family)

Executive Room, 1 King Bed (Family)

Executive Room, 1 King Bed (Family)

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Bathrobes
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Executive Room, 1 King Bed

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Bathrobes
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | Living area

Family Room, 1 King Bed

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Electric kettle
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner

Executive lounge

Suite, 1 King Bed, Corner

Highlights

Individually decorated
Connecting rooms available
Executive Lounge
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Bathrobes
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Business Lounge Access

Junior Suite, 1 King Bed, Business Lounge Access | Living area

Junior Suite, 1 King Bed, Business Lounge Access

Highlights

Individually decorated
Connecting rooms available
Executive Lounge
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Single Room, 1 Double Bed

Single Room, 1 Double Bed

Single Room, 1 Double Bed

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Electric kettle
  • 14 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 Queen Bed
Reception

Moxy Birmingham NEC

Pet-friendly
Free WiFi
Restaurant
Air conditioning
8.8 out of 10, Excellent, (615)
The price is AU$195
includes taxes & fees
2 Jan - 3 Jan 2025
Moxy Birmingham NEC
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About the area

Map
National Exhibition Centre, Birmingham, England, B40 1PP

What's nearby

  • National Exhibition Centre - 8 min walk
  • Resorts World Arena - 8 min walk
  • The Bear Grylls Adventure - 8 min walk
  • The Vox Conference Centre - 10 min walk
  • Resorts World Birmingham - 10 min walk

Getting around

  • Air Rail Link Tram Stop - 5 min drive
  • Solihull Hampton-in-Arden Station - 6 min drive
  • Birmingham Airport (BHX) - 7 min drive

Restaurants

  • ‪Caffè Nero - ‬4 min drive
  • ‪Subway - ‬7 min walk
  • ‪Food & Bar Hall 3 NEC - ‬13 min walk
  • ‪PizzaExpress - ‬10 min walk
  • ‪Gild Lobby Bar & Lounge - ‬1 min walk

About this property

Hilton Birmingham Metropole

Upscale family-friendly hotel near National Exhibition Centre
Located close to Resorts World Birmingham and The Bear Grylls Adventure, Hilton Birmingham Metropole provides a free daily manager's reception, concerts and live shows and a coffee shop/cafe. For some rest and relaxation, visit the sauna or the steam room. Make sure that you enjoy breakfast, lunch and dinner at the two on-site restaurants. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi, with a speed of 50+ Mbps.
You'll also find perks such as:
  • An indoor pool and a children's pool
  • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
  • Express check-in, luggage storage and 31 meeting rooms
  • A front desk safe, a 24-hour front desk and a lift
  • Guest reviews give top marks for the breakfast, helpful staff and location
Room features
All 795 individually decorated rooms include perks such as 24-hour room service, as well as amenities such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Highchairs and free extra beds
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with showers and free toiletries
  • 55-inch flat-screen TVs with cable channels
  • Heating, daily housekeeping and desks

Languages

Chinese (Mandarin), English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 16 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 18 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception

Things to do

  • 24-hour health club
  • Children's pool
  • Concerts/live shows
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Highchair
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 31 meeting rooms
  • 59,998 square feet of conference space

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 30 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
2 total (up to 34 kg per pet)
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds!
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 18.00 per person
  • Self-parking fee: GBP 16.00 per night
  • Pet fee: GBP 30 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Birmingham Hilton
Birmingham Metropole
Birmingham Metropole Hilton
Hilton Birmingham Metropole
Hilton Metropole Birmingham
Hilton Metropole Hotel Birmingham
Metropole Birmingham
Metropole Birmingham Hilton
Metropole Hilton
Metropole Hilton Birmingham
Hilton Birmingham Metropole Hotel Birmingham
Hilton Birmingham Metropole Hotel
Hilton Metropole
Hilton Birmingham Metropole Hotel
Hilton Birmingham Metropole Birmingham
Hilton Birmingham Metropole Hotel Birmingham

Frequently asked questions

Does Hilton Birmingham Metropole have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 6:00 AM to 10:00 PM.

How much does it cost to stay at Hilton Birmingham Metropole?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Hilton Birmingham Metropole on 5 Jan 2025 start from AU$172.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Birmingham Metropole pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 34 kg per pet. There's a fee of GBP 30 per pet, per stay. Service animals are exempt from fees.

How much is parking at Hilton Birmingham Metropole?

Self-parking is available for GBP 16.00 per night.

What time is check-in at Hilton Birmingham Metropole?

Check-in start time: 3:00 PM; check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Hilton Birmingham Metropole?

Checkout is at noon.

Where is Hilton Birmingham Metropole located?

This family-friendly Birmingham hotel is located near the airport, within a 10-minute walk of National Exhibition Centre, The Bear Grylls Adventure and Resorts World Birmingham. Bullring & Grand Central and Utilita Arena Birmingham are also within 16 mi (25 km). Air Rail Link Tram Stop is 21 minutes by foot and Birmingham International Station is 21 minutes.

Reviews

7.8

Good

Rating 10 - Excellent. 293 out of 689 reviews" "
Rating 8 - Good. 172 out of 689 reviews" "
Rating 6 - Okay. 99 out of 689 reviews" "
Rating 4 - Poor. 82 out of 689 reviews" "
Rating 2 - Terrible. 43 out of 689 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Nicolette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with facilities in room and in the general Communal areas as you would expect for a hotel of this branding. Excellent quality and selection of food options for breakfast. I’m gluten free and options were available but had to ask for these which is pretty standard of most hotels. The only thing that let our stay down was our ‘executive room’ looked out onto a roof and pipes, not great when paid more for a ‘better’ room but in the grand scheme of things wasn’t that big of a deal. One lift was also out of action that serviced our room area which meant a long wait as the lift was often full or had a big queue as there were several Christmas parties on the night we stayed. Not clear where to find stairs as this would have been better for us only being on the first floor.
Stayed 1 night in Dec 2024

4/10 Poor

Claire

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The car park was so full had to drive around for ages to find a space. Check in was efficient and speedy. Room was standard. However the bar and restaurant were very poorly staffed resulting in very long queues. For drinks. Queues to get into restaurant for breakfast was lengthy then had to queue ages for coffee machines and again for food. Not what we would expiration a quality hotel.
Stayed 1 night in Dec 2024

8/10 Good

Ashslynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must say the hotel is quite large , nice pool a few restuarnts on the property ... my rooms we ok minis the heating but overall the staff was very helpful .

10/10 Excellent

Nigel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend and would stay again
Stayed 1 night in Dec 2024

8/10 Good

Bronwynn

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Debi Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location for Pulse Live
Stayed 1 night in Nov 2024

8/10 Good

Angela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at the hilton. The only let down was the main entrance door was broken so had to gonin another way. If id of had a message i would of got dropped off closer the the other entrance with all our bags. And the lift was also broken.
Stayed 1 night in Nov 2024

6/10 Okay

kamille

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Hard bed. The worst sleep of my life
Stayed 3 nights in Nov 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute legends, I left my wedding ring in the bathroom and they posted back to me. Amazing service and very friendly staff.
Stayed 1 night in Nov 2024

6/10 Okay

Ruth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ok stay not worth the money though
Stayed 1 night in Oct 2024

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were lovely We had an adjoining room and could here everything next door maybe her singing was good in her head but overall was a lovely stay The drink were very expensive as a paying guest maybe should be a discount
Stayed 1 night in Nov 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

wesley

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Hotel itself and the room were excellent (perfect for BP Pulse) However they are vastly understaffed especially at the bar. After waiting 30 minutes we still couldn’t get served! We were told to try room service, but after 45 minutes of continuous ringing we gave up!! Couldn’t even use the one vending machine as it was cash only! So overall, pretty poor!!
Stayed 1 night in Nov 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and staff that go out of their way for you. Breakfast wonderful, large selection. Very convenient for the NEC.
Stayed 1 night in Nov 2024

10/10 Excellent

Lester

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very convenient for the NEC visited the classic car show over the weekend, short walk from the Hotel to the NEC. Buffet breakfast excellent wide variety of options. We will be using this Hotel again next year.
Stayed 2 nights in Nov 2024

2/10 Terrible

T E, Reading

Disliked: Staff & service, amenities, property conditions & facilities
So much was awful about this hotel - more like a 2 star than 4 star Booked an executive but informed that it was next to lift shaft. That should be classed as a standard not executive room. Got downgraded to accessible room (I use a scooter for distance) room was far from being accessible- doorway too narrow & door would need to be automatic. Bathroom was accessible. On the subject of accessible doorways - the main entrance is anything but accessible being in a tight S curve design - impossible to navigate even with the best scooter in terms of handling. Even if you go in through the banquet suite, you still have to navigate heavy internal doors. Why have a shift change of reception staff at prime check in time. Check in was horrendously slow, staff could not give a damn. Where is the information on room service dinner. I used the QR code on the mirror but nowhere did it give details on what can be ordered for room service. Why wasn’t this information given at check in when I gave my credit card for the sole purpose of having room service. If the hotel wasn’t on site of the NEC, I believe it would close due to poor service and obviously poor management that does not expect better standards from their staff. Why on a Sunday morning did I have house keeping opening or attempting to open the door 3 times from 9.45 to 11.30 - check out was 12 noon!!! And on leaving the hotel not one member of housekeeping even acknowledged me. On leaving the hotel the pavement was blocked.
Stayed 2 nights in Nov 2024

2/10 Terrible

Sharon

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
No warning (after long drive to hotel) that at check in longest line I have ever experienced (as a professional staying at hotels weekly here & abroad). Not advised of facilities i.e. breakfast times etc at check in. Lobby/check in area very poor - decorations falling down. Unable to obtain requested tea bags.
Stayed 1 night in Nov 2024

4/10 Poor

Laurie

Travelled with group
Disliked: Property conditions & facilities
Requested manager response for a broken bed, not dealt with and no contact as yet. Over £200 for a night spent on sofa cushions, 40 min for housekeepers to respond to the bed issue at 01:00; exhausted. Not what you expect and not impressed. Booked for 3 adults, 2 mugs, 2 towels, no sofa bed…. Avoid
Stayed 1 night in Oct 2024

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel really looked after the kids, nice little touches such as dressing gowns and balloons for them!
Stayed 2 nights in Oct 2024

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for airport hotel, room facilities are limited with a fairly small bath/shower even in the larger rooms.
Stayed 1 night in Sep 2024

6/10 Okay

Nigel

Liked: Cleanliness, staff & service
Breakfast buffet was below par: bacon was dry and tasteless, the sausages not much better. First time I've ever left anything on my plate at a breakfast buffet. Hotel otherwise good.
Stayed 1 night in Sep 2024

10/10 Excellent

debra, Northants

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, had a really nice stay, could do with a fridge in room,
Stayed 1 night in Sep 2024

8/10 Good

sandra

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities
Disappointed that the heating didn’t work in the room. There was a heater provided but the sockets are half way up the wall so it felt as though it was stretched.
Stayed 2 nights in Sep 2024

6/10 Okay

Ryan

Business traveller
Most of it was fine but the dining was awful. The restaurant was closed for a private function (unknown/unmentioned at time of booking) so I had room service. I tried to ring down for it but there was no menu and the phone didn't work. There was a QR code stuck on the mirror instead. I paid £48 for a salad, a chicken curry dish and sparkling water. There as a £6 tray charge. However the food arrived in paper boxes, in a carrier bag. No tray, no plate, no service really. The delivery man was brusque. It would be much more in keeping with the hotel to have a proper room service menu, on real paper not a QR code. Please present the food on real crockery.
Stayed 1 night in Sep 2024