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"Really helpful staff as always . Great beds . Really happy "

"This was my third stay at this hotel, and I was not disappointed. The room was comfortable and clean, and the room service was fast and the food good."

"Room very clean and a lovely welcoming smell of "

"Excellent "

"Great hotel right next to Waterloo. The room was perfect and most of all quiet! Staff was welcoming and efficient. Zero complaints and highly recommend "

"Fantastic hotel in a great location! "

"Everything was great - thank you"

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"We stayed at this hotel in London for 8 nights, and overall it was an excellent experience. The location is perfect, making it easy to explore the city and access major attractions. The hotel is very clean and well maintained. There is a lovely small restaurant on-site, ideal for a convenient and pleasant meal. The concierge lobby is beautiful and welcoming, with a 24-hour cold drinks bar as well as coffee and tea, which was a wonderful touch after long days of sightseeing. The gym is very nice and well equipped, which we truly appreciated during a longer stay. The staff were professional, friendly, and helpful, and we felt well taken care of throughout our visit. Unfortunately, the only negative experience we had was that a shopping bag containing all of our gifts disappeared from the room after housekeeping service. We suspect it may have been mistakenly thrown away, as the bag was placed on the floor under the desk. This was disappointing, especially at the end of our stay. Despite this, we still appreciated the hotel and its excellent location."