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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
Luxury property on the beach, with 9 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, pool loungers
Aerial view
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Children's play area - indoor
Grand Presidential Suite
VIP Access

Reviews

8.4 out of 10

Very good

Guests liked:

Clean rooms, friendly staff, spacious rooms

Popular amenities

  • Bar
    Bar
  • On private beach
    On private beach
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Breakfast included
    Breakfast included
  • Spa
    Spa
The price is AU$1,103
includes taxes & fees
15 Dec - 16 Dec

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 79 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Grand Deluxe Garden View

Grand Deluxe Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View

Grand Family Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 154 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Grand Presidential Suite

Grand Presidential Suite

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 232 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 77 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 151 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Aerial view
Moon Palace Cancun - All Inclusive
Pool
All-inclusive
Spa
Kids pool
8.2 out of 10, Very good, (2429)
The price is AU$837
includes taxes & fees
22 Nov - 23 Nov
Moon Palace Cancun - All Inclusive
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About the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

What's nearby

  • Moon Palace Golf Club - 3 min drive - 2.1 km
  • Xoximilco - 6 min drive - 4.9 km
  • El Tinto Golf Course - 6 min drive - 5.4 km
  • Ventura Park Cancun - 12 min drive - 12.1 km
  • Riviera Cancun Golf Resort - 18 min drive - 14.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 15 min drive

Restaurants

  • ‪Lobby Bar - ‬18 min walk
  • Grand Lobby Bar
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪Momo teppanyaki Resturant - ‬4 min drive
  • ‪The Grill - ‬11 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury all-inclusive property near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Moon Palace Golf Club is located near Moon Palace The Grand Cancun - All-inclusive, which provides free full breakfast, a golf course and a marina. This property is a great place to bask in the sun with a private beach, free beach cabanas and a beach bar. For some rest and relaxation, visit the steam room, and indulge in a body scrub, hydrotherapy or a massage. At the 12 on-site restaurants, enjoy breakfast, lunch, dinner and Mexican cuisine. The gym offers yoga classes and fitness classes; other things to do include bowling, ecotours and hiking/biking. In addition to free water park access and a nightclub, guests can connect to free in-room WiFi.
Other perks include:
  • 9 outdoor pools and a children's pool, with a lazy river, a waterslide and 5 swim-up bars
  • Free self-parking and valet parking
  • 4 outdoor tennis courts, a round-trip airport shuttle (surcharge) and a free beach club on-site
  • Wedding services, a lift and coffee/tea in reception
  • Guest reviews say great things the family-friendly amenities, pool and helpful staff
Room features
All 1304 rooms include comforts, such as private indoor hot tubs and 24-hour room service, as well as perks, such as free international calls and premium bedding. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Rainfall showers, designer toiletries and hairdryers
  • 42-inch Smart TVs with premium channels
  • Childcare services, daily housekeeping and desks

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caribeño
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine
  • Jade

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a security system and window guards

We should mention

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Frequently asked questions

Does Moon Palace The Grand Cancun - All-inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

How much does it cost to stay at Moon Palace The Grand Cancun - All-inclusive?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Moon Palace The Grand Cancun - All-inclusive on 15 Dec 2024 start from AU$1,103.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Moon Palace The Grand Cancun - All-inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Moon Palace The Grand Cancun - All-inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Moon Palace The Grand Cancun - All-inclusive?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Moon Palace The Grand Cancun - All-inclusive?

Checkout is at noon.

Does Moon Palace The Grand Cancun - All-inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Moon Palace The Grand Cancun - All-inclusive?

Yes, the property is all-inclusive.

Where is Moon Palace The Grand Cancun - All-inclusive located?

Nestled on the beach, this Cancun property is 0.6 mi (1 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 2.2 mi (3.6 km) from Moon Palace Golf Club. Arrecife de Puerto Morelos National Park and Xoximilco are also within 3 miles (5 km).

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 774 out of 1308 reviews" "
Rating 8 - Good. 242 out of 1308 reviews" "
Rating 6 - Okay. 123 out of 1308 reviews" "
Rating 4 - Poor. 74 out of 1308 reviews" "
Rating 2 - Terrible. 95 out of 1308 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is enormous. Has three hotel Lobbys 10 pool areas, water park golf and many many options for good food
Stayed 6 nights in Nov 2024

10/10 Excellent

Yapeng

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is really nice for families with kids, water park and the shows are our favorite
Stayed 7 nights in Nov 2024

10/10 Excellent

Dharminder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Less Vegetarian options
Stayed 4 nights in Nov 2024

10/10 Excellent

Harcharan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'll start by saying this was the best all inclusive experience I've ever had. It suited our family perfectly. The Beach: When we first walked down I was pleasantly surprised. Beautiful white powdery soft sand. Hardly anyone there. Enough lounging chairs which were never completely occupied. There's a bar with attentive staff. The water is not crystal clear, but it's calm and it's warm...good enough for me. The Food: Never have I been to a resort with the assortment of food they had available. The quality of the food in the restaurants here were top notch and as authentic as you can get. We would eat at the buffet for breakfast, then lunch at "The Grill" or "Los Tacos", then we would have our reservations set for dinner. ***By the way, everything you need at the resort, you can easily navigate through their resort app. The Service: All I will say is the service staff is amazing. Friendly and attentive. No complaints. The Grounds: Beautiful. So much to do it's incredible. There's something for everyone. Kids stayed entertained at the water park, arcade, indoor playground..etc. The Pools: Loved all the pools. It didn't matter what time of day you decided to mosey on down to the pools. Surprisingly, there was always vacant chairs. Complaints: The only complaints I have is not of the resort or the staff, it's the small percentage of people who act like complete slobs, and think it's ok to waste copious amounts of food. Disgusting to see. Overall, loved this place!
Stayed 9 nights in Nov 2024

10/10 Excellent

Richard

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has absolutely everything for everyone. Amazing. Some very minor complaints that maybe not even with mentioning. 1. It seemed difficult to find spoons in the restaurants. 2. Not a lot of ketchup around. Had to always ask for the little packets. Other than that, my must favorite resort I've been to.
Stayed 7 nights in Nov 2024

6/10 Okay

Emily

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property is massive and you need a train to transport you almost everywhere in the property those are very infrequent. In the evenings there are raccoons outdoors and often in the hallways of where rooms are located which is scary. My room smelled musty the first day and my quilt was dirty. The food is excellent and so are the facilities but not worth the money they charge.
Stayed 3 nights in Nov 2024

10/10 Excellent

Faisal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been there before and will be back. Amazing resort.
Stayed 10 nights in Aug 2024

8/10 Good

Jagannath

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great about this place. All staffs were so nice. I would like to give special thanks to room service, folks at bar, restaurant waiters and cart service. Restaurant , bar and food is opulent. They have top restaurants from each cuisine. Lot of things for kids to enjoy and get overwhelmed. Beaches are some of the fantastic ones. Outside of hotel activities are available through concierge or Expedia or similar services. We choose concierge because we are not familiar with the place. Having said that , Cancun itself is a modern city in US standard. Rooms could have been little better in my view. But they compensated that without any questions. One thing that made the whole trip little sour is the membership program. That one place where we got heckled verbally for declining their offer. The way one person behaved with us got all the negative thoughts popped up in my head what we had heard about this place. If you are seriously looking for the membership program, research it and then go with your negotiation. If not l, decline the offer from beginning and enjoy the stay. Second is , merchandises in the resort are pricy and most of them are not covered by store credit. If you want buy souvenirs, buy from outside.
Stayed 4 nights in Nov 2024

10/10 Excellent

YELENA BORISOVNA

Stayed 6 nights in Oct 2024

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room upgrade that we were offered! The service, food and amenities were great like always! The only negative is the beach at The Grand is not the turquoise water. But we did take advantage and used the sister resorts Beach Palace and Sun Palace to get the turquoise waters.
Stayed 4 nights in Nov 2024

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED our stay at Moon Palace. We stayed at the Grand, & it was beautiful! We arranged offsite trips through the hotel & enjoyed each one! Staff, food, hotel, & amenities were top notch. My only complaint is the high pressure sales at the time of departure. They would be more effective to email me a discount to return a week later, than try to high pressure me into buying another stay before I can leave the property.
Stayed 4 nights in Oct 2024

10/10 Excellent

Devin Lee Anton

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancé and I were a little nervous being this was our first family trip with our 5 year old son. From the time we arrived to moon palace the grand they took care of us. The hotels app was very easy to navigate. Room service, entertainment times and location, spa appointments, all at the palm of your hand. My son was in love with the water park, mini putting and arcade. Can’t wait to book again soon.
Stayed 3 nights in Nov 2024

6/10 Okay

Dustin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Nov 2024

10/10 Excellent

Kelly Ann DeMarchis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is lots to do, esp. for kids. Staff was extremely nice. Property was very clean, but the room could use some updating and refresh. Our in-room service had a few misses, but staff otherwise were great.
Stayed 4 nights in Nov 2024

10/10 Excellent

Mohammad Ali Bahman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay . Everything was perfect . The staff , the food, large and clean rooms. So many things to do for kids. I would definitely go there again.
Stayed 3 nights in Oct 2024

8/10 Good

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The VIP Expedia concierge and the room upgrade were excellent. Down side is the sales pitch on the way in and out to purchase the Palace membership. Members have access to pool seats, food service at pools and jump the line at restaurants which made you feel somewhat like a second class guest. If you want clear waters and you like to spend your time in the sea, look elsewhere in Cancun.
Stayed 4 nights in Nov 2024

10/10 Excellent

ANNALIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely unbelievable vacation. Excellent property, excellent staff
Stayed 6 nights in Oct 2024

8/10 Good

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Priyank, Iselin

Stayed 1 night in Oct 2024

6/10 Okay

Romalan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The pools are amazing, kids had a blast, I wish they had more variety with the restaurants. Had my expensive deodorant stolen from my bag when leaving the resort. Lock up your bags when leaving it with the staff.
Stayed 5 nights in Oct 2024

10/10 Excellent

Angel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una experiencia inolvidable, un servicio de 5 estrellas sin dudas, muchas actividades para disfrutar con la familia, una comida exquisita tanto en el buffet cómo los restaurantes especializados, en fin un lugar que nos encantaría volver a visitar….
Stayed 8 nights in Oct 2024

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cecilia Ramirez our concierge is so amazing ! Over all this property is one of the best 5 stars all-inclusive resorts in cancun !! We will def come back again. The restaurants and employees in this resort are so polite and nice !!!!
Stayed 4 nights in Oct 2024

4/10 Poor

GACIA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad experience,first of all we arrived at the facility near 6 pm and first trip with 2 toddlers and after the check in, a lady walked to us offering an invitation to a breakfast with 60 minutes experience, Which we didn't quite understand what was it for since we were too tired from the trip, we just said okay and we went to our room, Next morning, somebody called to confirm that we are going to that meeting and we said, okay, we thought it's gonna be breakfast with a show or something welcoming us , But no, after signing a piece of paper, they said it's gonna be a sell meeting for 60 minutes With a small mini Buffet breakfast choices, And that sell guy (albert) sat with us on the table Continued talking, After 20min of talking, we decided that we don't want to continue bcz this is not something that we are interested in investing in, It wasn't a timeshare, but it was a membership sell, Then he said,we have to continue bcz we signed that paper Or he will be jobless for 2 weeks ,kids were very fussy And board .They kept crying/running around.We just wanted to take them to eat a normal meal and go to the water park , Anyways, we continued, and then he said the manager will come and talk to us, which we again told her that we are not interested , At the last, a lady named Alejandra walk to us, trying to offer something else that we again told her we're not interested in then she threw a paper to the table and told us to sign Very rude, Disrespectful and Unprofessional, Which I
Stayed 4 nights in Oct 2024