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Fiesta Americana Cozumel All Inclusive

4.0 star property
Beach property with outdoor pool, near Chankanaab National Park

Photo gallery for Fiesta Americana Cozumel All Inclusive

Outdoor pool, open 8:00 AM to 7:00 PM, free pool cabanas, pool umbrellas
Snorkelling
Sundeck
Deluxe Room, 2 Double Beds, Non Smoking, Ocean View
Sundeck
Fiesta Americana Cozumel All Inclusive offers an upscale retreat near Chankanaab National Park. Unwind at the swim-up bar, indulge in aromatherapy treatments, and enjoy meals at one of 7 on-site restaurants. With a garden, coffee shop/cafe, and poolside bars to explore, guests rave about the helpful staff.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Bar
  • Pool
  • Room service
  • 24/7 front desk
  • All-inclusive
The current price is AU$508
includes taxes & fees
4 Mar - 5 Mar

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Suite, 3 Bedrooms, Non Smoking (Imperial)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite, 3 Bedrooms, Non Smoking (Imperial)

Highlights

Furnished balcony
Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • 176 sq m
  • Ocean view
  • Sleeps 9
  • 2 King Beds, 2 Double Beds and 1 Single Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking (Master)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking (Master)

Highlights

Furnished balcony
Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • 79 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Free minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms

Highlights

Furnished balcony
Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • 119 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Ceiling fan
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Master Suite with Plunge Pool, 1 King

Master Suite with Plunge Pool, 1 King

Master Suite with Plunge Pool, 1 King

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Governor)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite (Governor)

Highlights

Furnished balcony
Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • 37 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Ceiling fan
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, 3 Bedrooms, Private Pool

Free minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 3 Bedrooms, Private Pool

Highlights

Furnished balcony
Separate dining area
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 119 sq m
  • Sleeps 10
  • 2 King Beds and 2 Double Beds

View all photos for Honeymoon Suite

Honeymoon Suite | Air conditioning

Honeymoon Suite

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

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8.8 out of 10, Excellent, (537)
The price is AU$439
includes taxes & fees
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About the area

Map
Carretera A Chankanaab Km 7 5, Cozumel, QROO, 77600

What's nearby

  • Chankanaab National Park - 18 min walk
  • Chankanaab Beach Adventure Park - 19 min walk
  • Corona Beach - 3 min drive
  • Paradise Beach - 8 min drive
  • Playa Mia Grand Beach and Water Park - 8 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 22 min drive

Restaurants

  • ‪Puerta Maya - ‬7 min drive
  • ‪Margaritaville - ‬7 min drive
  • ‪Three Amigos Cozumel - ‬6 min drive
  • ‪Pancho's Backyard - ‬7 min drive
  • ‪Bar Mandy - ‬7 min drive

About this property

Fiesta Americana Cozumel All Inclusive

Upscale all-inclusive property near Chankanaab National Park
Located close to Paradise Beach and Playa Mia Grand Beach and Water Park, Fiesta Americana Cozumel All Inclusive provides a swim-up bar, a poolside bar and a terrace. Treat yourself to a deep-tissue massage, a detox wrap or a body scrub at the on-site spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner and Italian cuisine. Yoga classes are offered at the gym; other things to do include snorkelling. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a coffee shop/cafe and a garden.
You'll also find perks such as:
  • An outdoor pool and a children's pool, with free cabanas, sunloungers and pool umbrellas
  • Free self-parking
  • Bike hire, an electric car charging station and a 24-hour front desk
  • Air hockey, a lift and 1 meeting room
  • Guest reviews say great things about the helpful staff
Room features
All 102 rooms include comforts, such as 24-hour room service and furnished balconies, in addition to perks, such as air conditioning and free stocked minibars. Guests reviews say good things about the clean rooms at the property.
More conveniences in all rooms include:
  • Childcare services, free infant beds and free extra beds
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 42-inch LCD TVs with cable channels
  • Wardrobes/cupboards, travel cots and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Snorkelling

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Cooking
Dancing
Water fitness

Entertainment

On-site entertainment and activities

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Cevicheria
  • El Mexicano
  • Peninsula
  • Rosato
  • Vina del Mar

Things to do

  • Air hockey
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Outdoor pool
  • Playground
  • Snorkelling
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (1,560 square foot of space)
  • Meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • In a national park
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Spa tub
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 20 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.87 per accommodation, per night
  • Sanitation services: USD 04.09 per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Pool access available from 8:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cozumel Fiesta Americana
Fiesta Americana Cozumel All Inclusive All-inclusive property
Fiesta Americana All Inclusive Cozumel
Fiesta Americana Cozumel
Fiesta Americana Cozumel All Inclusive
Fiesta Cozumel
Fiesta Americana Cozumel All Inclusive Hotel Cozumel
Fiesta Americana Cozumel Dive Resort
Fiesta Americana Cozumel All Inclusive Hotel
Fiesta Americana Cozumel All Inclusive
Hotel Fiesta Americana Cozumel - All Inclusive Cozumel
Cozumel Fiesta Americana Cozumel - All Inclusive Hotel
Hotel Fiesta Americana Cozumel - All Inclusive
Fiesta Americana Cozumel - All Inclusive Cozumel
Fiesta Americana All Inclusive Hotel
Fiesta Americana All Inclusive
Fiesta Americana All Inclusive
Fiesta Americana Cozumel All Inclusive Cozumel
Fiesta Americana Cozumel All Inclusive All-inclusive property

Frequently asked questions

Does Fiesta Americana Cozumel All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM to 7:00 PM.

How much does it cost to stay at Fiesta Americana Cozumel All Inclusive?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Fiesta Americana Cozumel All Inclusive on 4 Mar 2025 start from AU$495.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fiesta Americana Cozumel All Inclusive pet-friendly?

Yes, this property allows dogs (limit 2 total) with a maximum weight of up to 20 kg per pet. There's a fee of USD 50 per pet, per night. Service animals are exempt from fees.

How much is parking at Fiesta Americana Cozumel All Inclusive?

Self-parking is free at this property.

What time is check-in at Fiesta Americana Cozumel All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Fiesta Americana Cozumel All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Fiesta Americana Cozumel All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, aerobics classes, cooking classes and more.

Where is Fiesta Americana Cozumel All Inclusive located?

This family-friendly Cozumel property is located by the sea, 0.9 mi (1.5 km) from Chankanaab National Park, and within 6 mi (10 km) of Paradise Beach and Playa Mia Grand Beach and Water Park. San Francisco Beach and Palancar Beach are also within 9 mi (15 km).

Fiesta Americana Cozumel All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 499 out of 1007 reviews
Rating 8 - Good. 281 out of 1007 reviews
Rating 6 - Okay. 127 out of 1007 reviews
Rating 4 - Poor. 58 out of 1007 reviews
Rating 2 - Terrible. 42 out of 1007 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brianna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were phenomenal, quiet property not full of partyers, so If you’re looking to relax this is a great place. There is not much of a beach, you cross the road to get to the beach area and daily buffet. There are bed cabanas to lay in by the pool and the beach. I found people would put their stuff on the beds to reserve them and would leave for hours without using them, there should be a limit for this. Swim up pool bar was great, the bartenders did a great job. It could get quite crowded and busy at times. The room was a bit outdated, wall lamp was coming out of the wall. It was quite humid most days, there was always a dampness to the room and bedding. Check in and check out were seamless, we were able to stay on property until 2:00pm and still eat/drink rather than being kicked off property at 12:00.
Stayed 7 nights in Feb 2025

10/10 Excellent

Adam, Gilbert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is awesome!!!!
Stayed 5 nights in Feb 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at several hotels and all inclusive properties on the island over the years, the usual complaint from me is the food, not enough variety and lacking flavor. Fiesta Americanna stands above the rest with plenty of options and the quality was exceptional at every restaurant, every time! The dive boats pick you up right on the pier and the staff were all very friendly and accommodating without the usual high pressure sales pitches every time you pass by. Keep it up and I'll definitely be back!!!
Stayed 6 nights in Feb 2025

10/10 Excellent

Dustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was great, and there was lots of room at the beaches. Really a hidden gem. Would highly recommend.
Stayed 1 night in Feb 2025

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great value, food is B and plentiful, pools and beach areas wonderful. I recommend it. We met nice people and will definitely be back. Only downside is the room smelled a bit musty and we had very loud construction occurring during the daytime hours.
Stayed 3 nights in Feb 2025

10/10 Excellent

brian, Port Dalhousie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As 6 time repeat customers,this is the only resort that we would always go to.It is just so quaint and quiet and relaxing.The food options are incredible and the staff are just so warm and inviting.Everyone at the resort works so hard to make your stay enjoyable.Snorkeling is fantastic right in front.
Stayed 7 nights in Jan 2025

8/10 Good

Angela Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the variety of food options. There was many areas to the beach to sit or lay. Only bummer was being asked several times essentially about timeshare presentation but after day 2 we weren’t asked about it any longer. Wonderful kind staff that remembered us day to day. Great drink selection! Brand new pool area. Nightly entertainment was so fun!!!
Stayed 4 nights in Jan 2025

10/10 Excellent

Cary wade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Cozumel
Stayed 8 nights in Jan 2025

10/10 Excellent

Victor, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Emal

Liked: Cleanliness, staff & service, property conditions & facilities
Best people and awesome food and alot entertainment
Stayed 9 nights in Jan 2025

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Brian

Travelled with family and small children
Liked: Amenities
Good overall all inclusive. Great snorkeling, great staff
Stayed 5 nights in Jan 2025

8/10 Good

Beth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 7 nights in Jan 2025

10/10 Excellent

Lorelei, Spring

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from a week at Fiesta Americana. This was not our first time there and it wont be our last. This resort has everything. We have stayed at many resorts in Cozumel and this is our favorite. There are so many food options! Mexican, Italian, Oriental, seafood and buffets. We also love the coffee shop. The staff is top notch Arturo, Gabriel, Edgar, Anani, Perla, Aaron to name a few. The spa is fabulous as well, we ended up getting 2 massages because the first one was so great. The rooms are spacious and comfortable. Great snorkeling and tons of seating on the beach. We have absolutely no complaints and cant wait to go back.
Stayed 6 nights in Jan 2025

6/10 Okay

Sharon Elaine, Cambridge

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Julie Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is lovely and snorkeling right in front is amazing. Not a ton of dining options as not all restaurants are open every night but you don’t lack for food. Staff was very attentive and gracious but they did ask us to listen to their membership pitch in exchange for a free excursion- not sure that was worth it. Spa massage was great! Overall wonderful trip for a girls vacation!
Stayed 6 nights in Jan 2025

6/10 Okay

Clinton Dale

Travelled with family
Liked: Staff & service
The resort was nice, the bar staff and waiters were excellent. But when we had a problem using the resort credit( through expedia) the resort was very unhelpful and argued with us. They don't like you if you book through expedia. But overall all the resort was good, clean. The pool was nice and new! Big bonus! Food was average.
Stayed 5 nights in Dec 2024

8/10 Good

Aimee

Liked: Cleanliness, staff & service
This property is in the midst of a renovation. We stayed on the unrenovated side so there were a lot of repairs needed. Tile was missing from our private pool. The showerheads were dangling from the ceiling. The room was very moldy smelling. All caulking was moldy. The entry to our unit was near the staff entry which was loud and smelled like sewer. We ordered room service which never arrived. When we tried to order room service they said that numerous items were unavailable. Staff was very friendly and things were clean. The buffet was decent but could use improvement. We could not snorkel most of our stay so an alternate location that we could have been taken to would have been nice. The cevicheria was great. No Muscato wine was available so that was disappointing.
Stayed 5 nights in Jan 2025

8/10 Good

Robin

Liked: Staff & service, property conditions & facilities
I wanted to love this property, but it wasn’t perfect or even great. I can’t see her never got back to me after they messaged if I needed anything. When I login for room service it showed prices meaning it was going to charge me. The buffet was OK. The specialty restaurants were a little bit better but still OK. Which is a good thing for an all inclusive. It could’ve been worse. There were towels and drinks that should’ve been picked up. I only got asked if I wanted to drink once when I was at the beach. Seemed very understaffed. Servers were very friendly and on par. They don’t rent snorkeling gear, which is shocking and surprising all at the same time. Bring your own. I guess overall I’d say I was super bummed about the food and the timing. I wanted to have lunch at noon, but it was closed and the other place. There was no seating. It was a great family place, lovely staff, safe clean overall. I appreciated the room Upgrade via Expedia, I had to ask for it and it was granted. Not sure what the concierge service is for if they don’t answer and don’t ask what you’re interested in i.e. shows etc. but they were nice on the first introduction. Bartenders by the pool very nice. But the pool was dirty and there was no bartender down at the pool. They would come down if you sat there, but would not hang out. One of my favorite parts about a pool bar at most all inclusive is the bartenders in their personalities. Very lacking.
Stayed 2 nights in Jan 2025

8/10 Good

Marja R

Stayed 5 nights in Dec 2024

10/10 Excellent

Mona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and safe.
Stayed 4 nights in Dec 2024

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids should kit be allowed at swim up bar. It is a bar for god sake and as an adult I had no room at the swim up bar. Kinda crazy. The pool is large let them use the rest. That being said bar tender should be at the pool side you had to beg for him to serve you from the upper level. Other than that place was great
Stayed 1 night in Dec 2024

6/10 Okay

Melanie

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The Good: You can snorkel from the property, but bring your own. They do not have gear to borrow or rent. The rooms are nice sized. Miguel at the pool gave us great service! The Cons: The rooms were a little damp and musty. There aren't many activities going on during the day. The biggest problem was they did not explain the VIP resort credit from Expedia when we checked in. We thought we could use it all at once in the spa, but when we tried to use it the day before we left, we were told that you can only use so much per day, so we lost most of resort credit that we would have used differently had we known. Plus, we spent money out of pocket that we shouldn't have had to. That should be clear either on Expedia's site or when you check in. It's almost like they don't tell you on purpose so you lose it. Marisol who was a manager in Guest Services was kind of rude and condescending when we questioned them about the credit. She seemed like because we booked through Expedia that we weren't important to them and told us it was our fault that we lost the credit. She insisted that her people explained the credit to us at check in, but they did not. In fact, at check in we had to ask about the credit and they just handed us some papers and said oh yes, here it is. We had another family in our party who also did NOT get it explained to them. We've had resort credit before and have NEVER had trouble using it. This was the first time.
Stayed 5 nights in Dec 2024

4/10 Poor

Jason

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice entertainment, good staff, nic snorkeling from beach, good ceviche,, relaxed
Stayed 5 nights in Nov 2024