Holiday Homes in Dominican Republic

"Everything is beyond perfect, the staff is extremely amazing!!!"

"the drapes in the room were filthy and extremely dirty as well as the bed skirts. the front desk staff are terrible.. guest services and front desk claim they use different computer systems and both give out different information. getting ahold of a manager is impossible before the trip and during. also i guess they dont have enough help because whenever you need the front desk it takes almost an hour to be seen. we went with a broken tv for days and no room phone for 3 days. we had a handicap person and no way to call to get a golf cart ride for her. the bar and restaurant staff were nice though. pool was just ok. personally i dont think its big enough for the amount of people there. nowhere does it state that there is ala carte restrictions when booking; so eating at buffet for almost our entire trip is not for me. i will not revisit mainly do to ala carte restrictions and front desk help being unacceptable and rude and just have an attitude as they dont care about the guest. they are not welcoming! . there are many other all inclusives without ala carte restrictions. will not return"

"We enjoyed our stay minus the entertainment and food at the steakhouse, everything elese was great."

"We had a wonderful stay at Serenade. Everything about the hotel was excellent — the service, the staff, the food, and the overall atmosphere were truly spectacular. Everyone was very friendly and attentive, and the resort itself is beautiful and very well maintained. It was a great experience for my family and me, and we really enjoyed our vacation there. The only small detail was with the room assignment. In the past, when booking through Expedia, we have sometimes received a small upgrade or special consideration, which has always been a nice surprise. This time, after waiting a few hours for our room to be ready, we were given a room on the first floor with a garden view instead of the third-floor balcony room we were originally expecting. The room itself was still very nice and comfortable, so it was not a major issue at all — just something I noticed since we’ve been fortunate to receive upgrades in other hotels before. Overall, we truly appreciated the service and had a fantastic stay. Thank you for a great vacation experience!"

"Lovely all inclusive with amazing beach and pools. Great entertainment during the day and night. The night club is a bit loud but good space and all amenities you could want. The bathroom in the junior suite is a little awkward as it’s all open to the bedroom with a sliding frosted glass door just for the toilet so it’s not super private, the shower area is all open as well so coming out of the shower anyone in bedroom will see you and potentially anyone from the courtyard if balcony door shades are open. But the room is large and the patio with hot tub is awesome with a view of the ocean off in the distance. Food was also pretty good, especially the themed restaurants that you need to reserve. The circus show was amazing on Wed night! The adults only section is also great with its own entertainment and lots of dancing prior to main show at 10pm. We thoroughly enjoyed our stay and would love to come back!"

"The food truck was very bad"

"Great for kids and adults "

"Clean room. Clean pools. We never had trouble finding loungers around the pools or the beach. Coffee bar was good. Food was ok...nothing great. Could have had more entertainment "

"The property was very modern and maintained nicely. As soon as you walk in there’s very relaxing music and sounds off waterfall from the fountains throughout may parts of the grounds. Lovely spacious pools and very spacious beach area with plenty seats. "