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Hakone Kowakien TEN-YU

4.5 star property
Luxury Hakone ryokan in Ninohira with free parking
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hakone Kowakien TEN-YU

Exterior
Reception
Hot springs
Executive Suite with Open-air Onsen Bath, Non Smoking (Dinner starts at 5pm)
Lobby lounge
VIP Access

Reviews

9.4 out of 10

Exceptional

Guests liked:

Clean rooms, comfy beds, friendly staff

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Spa
    Spa
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning
The price is AU$979
includes taxes & fees
6 Dec - 7 Dec

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Gorgeous Special Kaiseki Plan at 8pm& Buffet Breakfast(Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Gorgeous Special Kaiseki Plan at 8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bath and shower
Bidet
Private bathroom
Spring-water bath
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bath and shower
Bidet
Private bathroom
Spring-water bath
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Gorgeous Special Kaiseki Plan at 17:30 & Buffet Breakfast (Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Gorgeous Special Kaiseki Plan at 17:30 & Buffet Breakfast (Futons are provided from 3rd guests)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bath and shower
Bidet
Private bathroom
Spring-water bath
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bath and shower
Bidet
Private bathroom
Spring-water bath
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bath and shower
Bidet
Private bathroom
Spring-water bath
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bath and shower
Bidet
Private bathroom
Spring-water bath
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bath and shower
Bidet
Private bathroom
Spring-water bath
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room With Open Air Bath buffet breakfast + Kaiseki Course dinner 20:00 In

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room With Open Air Bath buffet breakfast + Kaiseki Course dinner 20:00 In

  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Room With Open Air Bath

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room With Open Air Bath

  • Sleeps 4
  • 2 Single Beds

View all photos for Maisonette Room With Open-air Bath

In-room safe, blackout curtains, cots/infant beds, free WiFi

Maisonette Room With Open-air Bath

  • Sleeps 3
  • 2 Single Beds

View all photos for Hakone-yumoto

Dining

Hakone-yumoto

  • Sleeps 5
  • 5 Single Futons

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9.4 out of 10, Exceptional, (863)
The price is AU$498
includes taxes & fees
9 Dec - 10 Dec
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About the area

Map
1297 Ninotaira, Hakone, Kanagawa, 250-0407

What's nearby

  • Okada Museum of Art - 3 min walk - 0.3 km
  • Hakone Kowakien Yunessun - 3 min walk - 0.3 km
  • Hakone Open Air Museum - 16 min walk - 1.4 km
  • Lake Ashi - 9 min drive - 8.4 km
  • Hakone Shrine - 9 min drive - 8.2 km

Getting around

  • Hakone Miyanoshita Station - 3 min drive
  • Kowakidani Station - 15 min walk
  • Tokyo (HND-Haneda) - 84 min drive

Restaurants

  • ‪The Hakone Open-Air Museum Café - ‬2 min drive
  • ‪GORA BREWERY & GRILL - ‬3 min drive
  • ‪手打ちそば金春 - ‬13 min walk
  • ‪ラウンジ花影 - ‬19 min walk
  • ‪箱根飲茶楼 - ‬16 min walk

About this property

Hakone Kowakien TEN-YU

Luxury ryokan near Hakone Kowakien Yunessun
Located close to Okada Museum of Art and Hakone Open Air Museum, Hakone Kowakien TEN-YU provides an indoor mineral hot spring (onsen), a terrace and a garden. For some rest and relaxation, visit the 2 indoor hot springs or sauna, and indulge in aromatherapy, a facial or a massage. The on-site restaurant, Geihinkan(Steak), serves dinner. Free in-room WiFi and a bar are available to all guests.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • Hot springs on-site, a lift and luggage storage
  • Smoke-free property, concierge services and multilingual staff
  • Guest reviews say great things the breakfast, helpful staff and location
Room features
All 150 rooms include comforts such as air conditioning, as well as perks such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Highchairs, baby baths and children's dinnerware
  • Bathrooms with spring water baths and bidets
  • 50-inch LCD TVs with digital channels
  • Wardrobes/cupboards, fridges and cots/infant beds

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Cot (surcharge)
  • Highchair
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Aromatherapy
  • Facials
  • Hot springs open from 5:00 AM - midnight
  • Indoor mineral hot springs (onsen)
  • Massage
  • Outdoor mineral hot springs (onsen)
  • Public bath open from 5:00 AM - midnight
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Sign language-capable staff
  • Wheelchair accessibility

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are available for JPY 3300.0 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

  • Crib (infant bed) fee: JPY 3300.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

Hot springs access available from 5:00 AM to midnight
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Frequently asked questions

Is Hakone Kowakien TEN-YU pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hakone Kowakien TEN-YU?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Hakone Kowakien TEN-YU on 6 Dec 2024 start from AU$978.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hakone Kowakien TEN-YU?

Self-parking is free at this property.

What time is check-in at Hakone Kowakien TEN-YU?

Check-in start time: 3 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hakone Kowakien TEN-YU?

Checkout is at 11:00 AM.

Where is Hakone Kowakien TEN-YU located?

Located in Ninohira, this luxury ryokan is within a 5-minute walk of Okada Museum of Art and Hakone Kowakien Yunessun. Hakone Open Air Museum and Miyagino Hayakawa Breakwater Cherry Blossoms are also within 2 mi (3 km). Kowakidani Station is 15 minutes by foot and Hakone Gora Station is 22 minutes.

Hakone Kowakien TEN-YU Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 917 out of 1157 reviews" "
Rating 8 - Good. 155 out of 1157 reviews" "
Rating 6 - Okay. 46 out of 1157 reviews" "
Rating 4 - Poor. 19 out of 1157 reviews" "
Rating 2 - Terrible. 20 out of 1157 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Julia

Stayed 2 nights in Oct 2024

10/10 Excellent

Yasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Very relaxing. The spa had ample options. Situated in a wonderful relaxing peaceful area. Would highly recommend! Dinner was incredible. Breakfast was okay.
Stayed 1 night in Oct 2024

10/10 Excellent

Xi

Stayed 2 nights in Oct 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Ki Yan Benjamin

Stayed 1 night in Oct 2024

10/10 Excellent

Patrick

Stayed 1 night in Oct 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence facilities and experience
Stayed 2 nights in Nov 2024

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and really comes alice in the night view is spectacular
Stayed 1 night in Nov 2024

4/10 Poor

PARAMJIT

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Candy, Alameda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Sakura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so fun to stay here! It gets dark and everything nearby closes early (5pm) but the amenities, dining experience and onsen made it well worth the stay. It was the perfect getaway from Tokyo. We even had an outdoor tub that dispensed hot spring water on our balcony! Not to mention the free sparkling wine and ice cream post-onsen.
Stayed 3 nights in Nov 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An outstanding ryokan experience at a very reasonable price. Gorgeous garden, entertainment, amazing breakfast buffet, impeccable service, wonderful onsen and even a free ice cream treat!. I can’t say enough about it.
Stayed 1 night in Nov 2024

10/10 Excellent

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect honeymoon destination for me and my wife. The staff were very attentive and everything in the experience made us feel very spoiled. Enjoyed the private open air onsen as it gave me the flexibility to go anytime I wanted in my room. The facilities and amenities were all very clean and well taken care of. Overall 20/10 experience.
Stayed 2 nights in Oct 2024

6/10 Okay

Bianca

Stayed 2 nights in Nov 2024

10/10 Excellent

Yuanfu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff are very friendly, hotel set up are very good, room is really clean. The garden is beautiful. The welcome concert is very good. There is bus stop in front of hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall was a nice experience
Stayed 2 nights in Oct 2024

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! This stay was amazing!!! The staffs went above and beyond to help me celebrate my husband’s birthday. They’ve even gave us access to the lounge for some celebratory drinks to end the night. We got the kaiseki dinner and highly recommend giving it a try. It was delicious as it is beautiful! Breakfast was wonderful as well. A lot of variety for all pallets. The in room onsen was wonderful since this was our first ryokan stay, not used to public baths yet. Read some reviews in regards to kids running around and being wild but we did not see any of that during our stay. Overall, it was a wonderful stay and we will definitely come back and will stay at least two nights because one night was just not enough to utilize all the amenities. Highly recommend!

10/10 Excellent

Evan

Travelled with family
Liked: Property conditions & facilities
Quiet and clean.
Stayed 1 night in Nov 2024

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with amazing service
Stayed 1 night in Oct 2024

10/10 Excellent

Maya

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Beautiful property
Stayed 1 night in Nov 2024

10/10 Excellent

Evan

Travelled with family
Liked: Amenities, property conditions & facilities
Much better than many other hotels.
Stayed 1 night in Nov 2024

10/10 Excellent

Rodensa

Liked: Cleanliness, staff & service, property conditions & facilities
It is a great place to stay with good food, service and enjoyment
Stayed 1 night in Nov 2024

10/10 Excellent

Arnoldo, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Nov 2024

10/10 Excellent

Vanty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Eve

Stayed 1 night in Oct 2024

General hotel information

Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Star Rating
4.5
Address
1297 Ninotaira, Hakone, Kanagawa