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Hakone Kowakien TEN-YU

4.5 star property
Luxury Hakone ryokan in Ninohira with free parking
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hakone Kowakien TEN-YU

Exterior
Reception
Hot springs
Executive Suite with Open-air Onsen Bath, Non Smoking (Dinner starts at 5pm)
Lobby lounge
VIP Access

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Air conditioning

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bath and shower
Bidet
Private bathroom
Spring-water bath
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bath and shower
Bidet
Private bathroom
Spring-water bath
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bath and shower
Bidet
Private bathroom
Spring-water bath
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bath and shower
Bidet
Private bathroom
Spring-water bath
  • Sleeps 4
  • 2 Large Single Beds

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bath and shower
Bidet
Private bathroom
Spring-water bath
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bath and shower
Bidet
Private bathroom
Spring-water bath
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bath and shower
Bidet
Private bathroom
Spring-water bath
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room With Open Air Bath buffet breakfast + Kaiseki Course dinner 20:00 In

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room With Open Air Bath buffet breakfast + Kaiseki Course dinner 20:00 In

  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Room With Open Air Bath

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room With Open Air Bath

  • Sleeps 4
  • 2 Single Beds

View all photos for Maisonette Room With Open-air Bath

In-room safe, blackout curtains, cots/infant beds, free WiFi

Maisonette Room With Open-air Bath

  • Sleeps 3
  • 2 Single Beds

View all photos for Hakone-yumoto

Dining

Hakone-yumoto

  • Sleeps 5
  • 5 Single Futons
Down duvets, minibar, in-room safe, individually decorated

Hotel Indigo Hakone Gora, an IHG Hotel

Parking included
Free WiFi
Restaurant
Air conditioning
9.4 out of 10, Exceptional, (638)
The price is AU$493
includes taxes & fees
20 Jan - 21 Jan 2025
Hotel Indigo Hakone Gora, an IHG Hotel
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About the area

Map
1297 Ninotaira, Hakone, Kanagawa, 250-0407

What's nearby

  • Okada Museum of Art - 3 min walk - 0.3 km
  • Hakone Kowakien Yunessun - 3 min walk - 0.3 km
  • Hakone Open Air Museum - 16 min walk - 1.4 km
  • Lake Ashi - 9 min drive - 8.4 km
  • Hakone Shrine - 9 min drive - 8.2 km

Getting around

  • Hakone Miyanoshita Station - 3 min drive
  • Kowakidani Station - 15 min walk
  • Tokyo (HND-Haneda) - 84 min drive

Restaurants

  • ‪The Hakone Open-Air Museum Café - ‬2 min drive
  • ‪GORA BREWERY & GRILL - ‬3 min drive
  • ‪手打ちそば金春 - ‬13 min walk
  • ‪ラウンジ花影 - ‬19 min walk
  • ‪箱根飲茶楼 - ‬16 min walk

About this property

Hakone Kowakien TEN-YU

Luxury ryokan near Hakone Kowakien Yunessun
Located close to Okada Museum of Art and Hakone Open Air Museum, Hakone Kowakien TEN-YU provides an indoor mineral hot spring (onsen), a terrace and a garden. For some rest and relaxation, visit the 2 indoor hot springs or sauna, and indulge in a body treatment, a massage or a facial. The on-site restaurant, Geihinkan(Steak), serves dinner. Free in-room WiFi and a bar are available to all guests.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • Hot springs on-site, a lift and a 24-hour front desk
  • Luggage storage, a gift shop and free newspapers
  • Guest reviews say great things the breakfast, helpful staff and location
Room features
All 150 rooms include comforts such as air conditioning, as well as perks such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Highchairs, baby baths and children's dinnerware
  • Bathrooms with spring water baths and bidets
  • 50-inch LCD TVs with digital channels
  • Wardrobes/cupboards, fridges and cots/infant beds

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Things to do

  • 2 indoor/outdoor hot springs
  • Sauna

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Cot (surcharge)
  • Highchair
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Aromatherapy
  • Facials
  • Hot springs open from 5:00 AM - midnight
  • Indoor mineral hot springs (onsen)
  • Massage
  • Outdoor mineral hot springs (onsen)
  • Public bath open from 5:00 AM - midnight
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Sign language-capable staff
  • Wheelchair accessibility

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are available for JPY 3300.0 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

  • Crib (infant bed) fee: JPY 3300.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

Hot springs access available from 5:00 AM to midnight
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Frequently asked questions

Is Hakone Kowakien TEN-YU pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hakone Kowakien TEN-YU?

Self-parking is free at this property.

What time is check-in at Hakone Kowakien TEN-YU?

Check-in start time: 3 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hakone Kowakien TEN-YU?

Checkout is at 11:00 AM.

Where is Hakone Kowakien TEN-YU located?

Located in Ninohira, this luxury ryokan is within a 5-minute walk of Okada Museum of Art and Hakone Kowakien Yunessun. Hakone Open Air Museum and Miyagino Hayakawa Breakwater Cherry Blossoms are also within 2 mi (3 km). Kowakidani Station is 15 minutes by foot and Hakone Gora Station is 22 minutes.

Reviews

9.4

Exceptional

Rating 10 - Excellent. 970 out of 1211 reviews" "
Rating 8 - Good. 156 out of 1211 reviews" "
Rating 6 - Okay. 44 out of 1211 reviews" "
Rating 4 - Poor. 20 out of 1211 reviews" "
Rating 2 - Terrible. 21 out of 1211 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Aaron

Disliked: Cleanliness, property conditions & facilities
Food was awful - temperature was not good and we got sick after.
Stayed 1 night in Dec 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good onsen hotel
Stayed 1 night in Dec 2024

10/10 Excellent

emily, Duluth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The diner especially the breakfast were wonderful with tons of selections.
Stayed 1 night in Dec 2024

10/10 Excellent

ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Dec 2024

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything about it, but we feel they should offer lunch and options
Stayed 3 nights in Dec 2024

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
In general, the place is great! Just need a little touch up to freshen it up a bit. Otherwise, it was great to be there. Will stay again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Lauren

Stayed 1 night in Nov 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay with many hot spring options.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kelvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for relaxation after walking around Japan. Great place to refresh your aching body
Stayed 1 night in Dec 2024

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2024

10/10 Excellent

ZE JUN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service from the staff. General environment coupled with superior amenities provided are an excellent way to take some time off and relax. The massage chair in room was a personal fav! Highly recommend and will hopefully be back here soon.
Stayed 1 night in Dec 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Arielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing and staff were so helpful! We would stay again!
Stayed 1 night in Dec 2024

10/10 Excellent

Bingqing, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great private onsen!
Stayed 1 night in Dec 2024

4/10 Poor

Nick

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place- in room onsen was lovely. Everyone was friendly and helpful. Well organized. I enjoyed the daily teas and coffee in the lobby as well as the ice cream. The Kaiseke dinner was a very cool experience to try local food in a nice presentation.
Stayed 2 nights in Dec 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautifual property, fabulous breakfast
Stayed 2 nights in Dec 2024

10/10 Excellent

Derek

Stayed 1 night in Nov 2024

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Nadia

Stayed 1 night in Nov 2024

10/10 Excellent

Cyrus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was phenomenal. The onsen, of which two are available, are both fantastic and have great views. Our room also had an indoor tub and small outdoor stone onsen that was like having heaven in our backyard, which was also equipped with a private garden. The dinner included in the reservation was delicious and filling. We got drinks at the bar afterward with a nice view of the larger garden outside. Dinner was preceded by a music concert with a pianist and floutist. The breakfast buffet was extensive. The service was top notch. Certainly an unforgettable hotel experience! I would go back in a heartbeat.
Stayed 1 night in Dec 2024

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

KUEI AN

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Dec 2024

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this gorgeous, resort-like property in Hakone. The staff treated us with the utmost respect and kindness from the moment we arrived until the moment we left. Our room with the private onsen facing the mountains was no doubt the highlight of our trip and a much needed place for relaxation. The property has everything you could need, including free ice cream and drinks in the lobby, nightly live music/entertainment, and dining options. The location isn't super walkable or convenient to stores and restaurants, but this was just fine with us. There is an indoor tunnel connecting this property to another with a restaurant and convenience store which was nice to have. Amazing trip
Stayed 2 nights in Nov 2024

10/10 Excellent

hanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsen was beautiful and relaxing. Would highly recommend.
Stayed 2 nights in Dec 2024

General hotel information

Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Star Rating
4.5
Address
1297 Ninotaira, Hakone, Kanagawa