Haleo Luau Tours and Activities

Not easy to go to bath and restroom, easily get mosquito bite in the bath house

When we checked in, we found out we were on the third floor. The elevator was broken. I had just had foot surgery within the last three weeks and had just been hospitalized for a week 10 days prior to our arrival. Third floor without an elevator was not an option. Luanne at the front desk did find us a first floor room with a working elevator. When we got into the room, we found the sleeping arrangements would not accommodate the four of us. They ended up putting us in two rooms for four of the five nights. Originally they were going to charge us for the second room, but then comped us for the second room- we did all have to stay on the third floor, without an elevator, for our last night. Luanne and Sandy were wonderful! Very thankful that they could get my daughter and myself on the first floor room.