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"Hernán nos atendió excelentemente al llegar, nos recomendó lugares para cenar muy buenos. El hotel es impecable, su desayuno muy bueno. Buena velocidad de internet para teletrabajar."

"This Axel is relatively new. The rooms are well designed, the shower is very stylish. Ivan and his staff do their best to give a good client experience. Ivan checked me in and was extremely charming. There was an issue with another guest and they put things right promptly. My only little criticism is that the spa is small and nice but none of its facilities were warm enough, the spa, jacuzzi and steam all needed to be a few degrees warmer. Also the Axel in San Sebastián provided bathrobes and slippers at no extra cost and they were in the room, in Bilbao there is a charge but as the changing facility in the spa is small it would be better to also provide the robes and slippers in the rooms. Otherwise the hotel is beautifully appointed and a great location for the Old Town and a fifteen/twenty minute walk to the Guggenheim."

"Nice and a recommended hotel"

"Right in the middle of the old town with every shop or tapas bar you might need.. buses and metro a walk away.. Airport 20 minutes by bus every 15 minutes.."

"This new Axel is beautiful. From my initial greeting by a very hospitable Racquel, to the gorgeous room. Everything is spotlessly clean, obviously it’s new but the bed was comfortable and a gorgeous shower. My only tiny negative is that the spa pool could have been warmer, but the hotel was superb value for money and a fifteen minute walk from The Conch and incredible food options of the Old Town. I would recommend it highly"

"Fabulous hotel, very clean & comfortable. The spa was lovely, and the check in staff were extremely helpful with restaurant recommendations. I would stay here again! "

"I had a wonderful stay, thanks to a wonderfully-maintained property and welcoming staff"

"Beautiful hotel with great service. Views from rooftop restaurant are spectacular."

"very clean, located in the very convenient location. the concierge was very friendly and helpful."