4/10 Poor
sarah, Rydalmere
6 Sept 2024
Disliked: Staff & service
I booked and paid in advance for 6 nights at Hotel Sultan Hill. On arrival they couldn't find my booking. Eventually they gave me a room. It was a super hot day and after a long journey I wanted a shower. There was no water. Even the toilet wouldn't flush. This was not the fault of the hotel, I was advised plumbing works were in progress in the street. Ok. However the staff really didn't care and offered no solution.
One night I was out late with friends, the receptionist called my personal mobile phone to ask where I was!?
In the afternoon of day 3, after my room had not been cleaned once yet I requested new towels.
Another morning the owner proceeded to scold me for going out late and coming back early. I am a 50 year old woman! His reasoning, after I suggested he was not my father was they were waiting for me to return to clean my room. What?! You wait for the guest to be insitu to clean? They did not then clean my room.
On the morning of check out I was getting myself ready. Thankfully I was already dressed. I hear my door unlock. I go to greet whom I expect to be housekeeping, marvelling that they come on my last morning. No, it was another guest. She stared at me, bewildered that I was in "her" room. Turns out she confused which floor she was on and went to her door on autopilot. No problem except that HER ROOM KEY OPENED MY DOOR!!! We proceeded to have surprise and concern. Both our keys opened all doors. Do not stay here. You and your property are not safe!
sarah
Stayed 6 nights in Aug 2024