Lake Mead Tours and Activities

I would like to get the attention of the administration because of the inconsistent of the staff explanation regarding the payment method. Last month, I booked for one day and asked the customer service if I could pay the $150 via Apple Pay and it was granted . The customer service staff did change it from my apple wallet upon checked in and told me that the money will be back in my card after 3-5 business days. After a couple of weeks I went back to check in and asked the customer service staff again to pay from my Apple Pay wallet, however; the lady said ‘we don’t allow it here”. I explained and gave the date of my previous booking and she checked to the system and told me “I don’t know why they granted apply pay for you”. Anyways, just wanted clarification to the management. The reason why I insisted an apply pay method because few months ago my card was hacked and got all my information. I wanted to avoid paying the method using to slide my card in the machine because there are a lot of going on. I really appreciate if the admin would allow the customer to pay digitally to avoid hassle. Thank you!

The place is great. The only thing I wish was better was the bed. Not the most comfortable

For the price I just cannot accept that you don’t get an in room coffee machine. They offer free coffee in lobby up to 10:30am, but I hate having to trek down first thing in the morning. Hat to also call to get shower gel as there were no extras in the room. Check in took 15 mins. Room was ok for the price. Service was good.