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Arterra Hotel and Resort

3.5 star property
Lapu-Lapu hotel in Punta Engaño with 2 outdoor pools and fitness centre
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Arterra Hotel and Resort

2 outdoor pools
2 outdoor pools
Front of property
Suite King
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Pool
    Pool
  • Gym
    Gym
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Sea View King Bed

Sea View King Bed

Sea View King Bed

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Suite

2 Bedroom Suite

2 Bedroom Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
2 bedrooms
Blackout curtains
  • 65 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Double Room, Sea View

Double Room, Sea View

Double Room, Sea View

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • 31 sq m
  • Sea view
  • Sleeps 4
  • 2 Single Beds

View all photos for Suite King

Suite King

Suite King

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Down duvet
  • 62 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, City View

Double Room, City View

Double Room, City View

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

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About the area

Map
Punta Engaño, Mactan, Lapu-Lapu, Cebu, 6015

What's nearby

  • Magellan Monument - 6 min drive
  • Jpark Island Waterpark - 11 min drive
  • Mactan Marina Mall - 13 min drive
  • Gaisano Grand Mall Mactan - 13 min drive
  • Cebu Yacht Club - 13 min drive

Getting around

  • Cebu (CEB-Mactan - Cebu Intl.) - 31 min drive

Restaurants

  • ‪Starbucks - ‬7 min drive
  • ‪Chimac Chicken & Beer - ‬6 min drive
  • ‪Acqua - ‬6 min drive
  • ‪Tea of Spring - ‬6 min drive
  • ‪Tides - ‬6 min drive

About this property

Arterra Hotel and Resort

Hotel located in Punta Engaño
Consider a stay at Arterra Hotel and Resort and take advantage of a garden, a gym and a business centre. Free in-room WiFi and a restaurant are available to all guests.
You'll also enjoy perks such as:
  • 2 outdoor pools and a children's pool
  • Free self-parking
  • A round-trip airport shuttle (surcharge), meeting rooms and a front desk safe
  • Outdoor furniture, a lift and luggage storage
Room features
All 180 rooms offer comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Other amenities include:
  • Bathrooms with bidets and shower/bath combinations
  • LCD TVs with cable channels
  • Furnished balconies or patios, wardrobes/cupboards and electric kettles

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 8:00 AM to 5:00 PM on request
  • Free uncovered self parking on site

Food and drink

  • A restaurant

Family friendly

  • 2 outdoor pools
  • Children's pool

Conveniences

  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 5:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

This property is closed from 17 December 2021 to 31 December 2023 (dates subject to change).

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: PHP 900 per vehicle (one-way, maximum occupancy 8)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a security system
Property Registration Number 009-766-456-000

We should mention

Pool access available from 9:00 AM to 9:30 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Arterra Hotel Resort
Arterra Lapu-Lapu
Arterra Hotel and Resort Hotel
Arterra Hotel and Resort Lapu-Lapu
Arterra Hotel and Resort Hotel Lapu-Lapu

Frequently asked questions

Does Arterra Hotel and Resort have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 9:00 AM to 9:30 PM.

Is Arterra Hotel and Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Arterra Hotel and Resort?

Self-parking is free at this property.

What time is check-in at Arterra Hotel and Resort?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Arterra Hotel and Resort?

Checkout is at 11:00 AM.

Does Arterra Hotel and Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 8:00 AM-5:00 PM on request. A fee of PHP 900 per vehicle applies.

Where is Arterra Hotel and Resort located?

Located in Punta Engaño, this hotel is within 3 miles (5 km) of CHI, The Spa, Magellan Monument and Mactan Shrine. Lapu-Lapu Monument is 2.9 mi (4.6 km) away.

Arterra Hotel and Resort Reviews

Reviews

6.6
Rating 10 - Excellent. 13 out of 54 reviews" "
Rating 8 - Good. 14 out of 54 reviews" "
Rating 6 - Okay. 10 out of 54 reviews" "
Rating 4 - Poor. 10 out of 54 reviews" "
Rating 2 - Terrible. 7 out of 54 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No beach access
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Stayed 9 nights in Jan 2020

4/10 Poor

WorldTraveler, USA

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
I will start by saying I have visited the Philippines several times and stayed at many different hotels. It seemed like the issue with this hotel was the management and overall programming. The breakfast was very disappointing. There was plenty of staff as normal in the Philippines except the staff did not serve coffee or anything for that matter. If I had employees already being paid, why wouldn’t I have them serving my guests? There was no music playing in the lobby and the place seemed dry and bland compared to other hotels I stayed at during my trip. I rarely saw any smiles and I just wanted to leave as soon as possible. There were vouchers to access the free WiFi which would disconnect for no apparent reason every other minute or so. That was strange. Not sure why they couldn’t ask for my name and room number as other hotels do. The best part about the place was the view and after talking with the staff for a few minutes their natural Filipino warmth would start to show. It’s almost like the management would ask them not to smile and everyone was very serious looking. I rarely post reviews because I don’t have time but I felt it necessary to share my experience. I think the property has great potential.
Stayed 1 night in Dec 2019

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very scenic
It is very remote but the hotel had the accommodations. Restaurant was 24 hrs and pool was nice. Very close to the airport and took about 20 min.
Stayed 4 nights in Oct 2019

8/10 Good

Georgina, New York New York

Travelled with family and small children
Liked: Cleanliness, amenities
The property is excellent sea view - 360 deg...Wifi signal is poor
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
This property is priced well but even for that orice, it was disappointing Gym and Pool were ok. Rooms are ok. Left my gym clothes in The room when I checked out and when I called on the same day, theu said it was not there .
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Mabel, Cebu City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have indoor basketball court, a spacious gym and a wonderful sea view from our room. Staff is accommodating.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Room was fine and great view. Amenities mixed...
The room was adequate and met our needs. The view was outstanding and the pool was nice. There was a "room service" menu, but no instructions on how to contact anything in the hotel. Dialing the typical 0 (zero) for front desk just let it ring and ring, but nobody ever answered and there were no instructions on what numbers to actually call. The gym and "indoor basketball court" HAD air conditioning units, but none of them were turned on. We asked the front desk and they managed to activate the aircon for the exercise room, but stated that they would not turn on air conditioning for the basketball court. Honestly, what's the point of having an indoor basketball court if it is not air-conditioned in the Philippines???
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back
Has a great staff and away from traffic. You get both a beautiful sunrise and sunset
Stayed 4 nights in Apr 2019

10/10 Excellent

Jeffrey, Mactan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel floors of the property are maintained well
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and nice views! Great staff always ready to help. Highly recommended.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Røde, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit isolated but nice. New facilities and wxcellent sea view!
Stayed 1 night in Oct 2018

6/10 Okay

Rochard, Dallas TX

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great... problem is rooms and hotel seem not finished... each room has a hot water heater... but its unplugged and up under the sink... took the first shower in with cold water... fit and finish of room is not good... door closer installed wrong that keeps you from opening door and not allow door to close... had to slam door to get it closed... door frame to small as well which did not help. 75% of pool closed. need a cab, they charge you to request one. View great from the rooms as the hotel sits at the point and has 270 % views.
Stayed 4 nights in Sep 2018

8/10 Good

vetvetbaby, Cebu, Philippeens

Liked: Cleanliness, staff & service
For the price this is a very classy place to stay. But its a long way from everything else. Is a good resort to getaway from everything and relax.
Stayed 1 night in Sep 2018

4/10 Poor

Kerry

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Beach
New hotel. Very nice rooms. Clean. Staff is excellent. Food is cold!
Stayed 2 nights in Feb 2018

6/10 Okay

Jeff, Hong Kong

Liked: Cleanliness
Amazing views, poor management
We've stayed in every 5 Star in Cebu over the last 3 years and there is no question that the upper floors of the Arterra have the best views on Lapu Lapu Island. That said, the place seems to be run by a management team that isn't quite professional. First, do not get the included breakfast, it is quite bad with limited choices and often even stocked out of the basics they have. That said, their restaurant in the lobby has quite good food (though service is breathtakingly slow). Second, the site only has 3 elevators and it is not uncommon to literally wait 2-3 minutes or even longer for an elevator. Additionally, they allow people to walk directly from the pool, through the lobby and onto the elevators dripping wet so the elevators are always filled with pools of water. A final comment is that the way they fitted out the hotel is simply bizarre. They have put absolute top tier furniture in the lobby, then finish the rooms out horribly. There was no hot water in our first room (found out later there is a switch hidden under the counter). The walls of the hotel room are extremely uneven and overall fit and finish was just terrible. Finally, the Arterra is as far as you can possible get from basically anything in Cebu. It's tough to get taxi drivers to take you so far out. All in all, a mixed experience. Polite but inexperienced staff at a beautifully location with poor finishing..
Stayed 3 nights in Feb 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Needs lot of work....
The hotel looks nice and new. Ask the staff it was completed 2017. Alot of thing this place needs to work on. 1. Staff are not sure of what they are suppose to do. They are very nice. But being nice does n ot mean they are doing good service. 2. For a new condo hotel some area smells like urine. in the pool change/ shower room smelled like urine so bad. 3. They would not allow they guess to bring the pool towels to there room which made us sick. the lobby is cold going up to the elevators in cold conditions. Now i got a cold. 4. They gave us a room with a leaking ceiling took almost an hr for someone to come up and told us to wait another 30 mins. before we got another room. they new room came with a breakfast coupon. a few hrs later a staff was chasing us looking for a coupon said its not part of our recervation. we were thing its was a comp for the room issue and the long waits. 5. No beach front and they call them self a resort. No SPA service not parking for hotel guess. They had us park on the streets and some one hit our car over night. 6. Wifi did not work the stay.
Stayed 1 night in Jan 2018

2/10 Terrible

Gary , Canada

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Beautiful place and very nice staff but it's not f
The place advertised WiFi and a convenience store but nothing working. It was not a good experience. But the staff was excellent and after I complained to expedia and got no where i went and talked to the staff myself and they moved me to a sister hotel which was good. I travel lots and never again will I use expedia
Stayed 4 nights in Oct 2017

8/10 Good

tuck

Liked: Cleanliness, property conditions & facilities, room comfort
poor efficency of front desk julie even i give tip
poor front desk help of arranging taxi. i almost late for airport. Overall staff was friendly. But resto servers are mostly gloomy and not efficient as server not busy also can forget my orders.
Stayed 1 night in Oct 2017