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Norfolk Plaza

3.0 star property
Edwardian London hotel in London City Centre with a 24-hour front desk
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Norfolk Plaza

Balcony
Interior
TV
Lobby
TV

Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Highlights

Heating
TV
Hairdryer
Private bathroom
Coffee/tea maker
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Single Room

Standard Single Room | Room amenity

Standard Single Room

Highlights

Heating
TV
Hairdryer
Private bathroom
Coffee/tea maker
Desk
Daily housekeeping
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Triple Room, 3 Single Beds

Iron/ironing board

Standard Triple Room, 3 Single Beds

Highlights

Heating
TV
Hairdryer
Private bathroom
Coffee/tea maker
Daily housekeeping
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Double Room

Iron/ironing board

Standard Double Room

Highlights

Heating
TV
Hairdryer
Private bathroom
Coffee/tea maker
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed
Reception

Hotel Lily

Free WiFi
Parking available
Housekeeping
24/7 front desk
4.4 out of 10, (563)
The price is AU$144
includes taxes & fees
18 Jan - 19 Jan 2025
Hotel Lily
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About the area

Map
29-33 Norfolk Square, Paddington, London, England, W2 1RX

What's nearby

  • Hyde Park - 6 min walk - 0.6 km
  • Marble Arch - 17 min walk - 1.4 km
  • Oxford Street - 5 min drive - 2.2 km
  • Kensington High Street - 5 min drive - 2.3 km
  • Buckingham Palace - 8 min drive - 4.0 km

Getting around

  • Paddington Underground Station - 2 min walk
  • London Paddington Station - 3 min walk
  • London (LCY-London City) - 58 min drive

Restaurants

  • ‪Angus Steakhouse - ‬2 min walk
  • ‪Sawyers Arms - ‬1 min walk
  • ‪Bonne Bouche Catering - ‬4 min walk
  • ‪Paramount Lebanese Kitchen - ‬2 min walk
  • ‪Mihbaj - ‬3 min walk

About this property

Norfolk Plaza

Hotel near Hyde Park
Close to Marble Arch and Kensington Gardens, Norfolk Plaza provides an airport shuttle, dry cleaning/laundry services and a bar. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a business centre and a restaurant.
Additional perks include:
  • Buffet breakfast (surcharge), multilingual staff and luggage storage
  • Smoke-free property, a 24-hour front desk and a lift
  • 1 meeting room and a front desk safe
More amenities include:
  • Bathrooms with showers and hairdryers
  • Coffee/tea makers, heating and daily housekeeping

Languages

English, French, Italian, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Airport shuttle available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 6.75 per person
  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting room

Accessibility

  • Lift

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker

More

  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 6.75 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Hotel Norfolk Plaza
Norfolk Plaza
Norfolk Plaza Hotel
Norfolk Plaza Hotel London
Norfolk Plaza London
Norfolk Plaza Hotel London, England
Norfolk Plaza Hotel
Norfolk Plaza London
Norfolk Plaza Hotel London

Frequently asked questions

Is Norfolk Plaza pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Norfolk Plaza?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Norfolk Plaza?

Checkout is at 11 AM.

Where is Norfolk Plaza located?

Located in London City Centre, this hotel is within a 10-minute walk of Hyde Park and Kensington Gardens. Marble Arch and Kensington High Street are also within 1 mile (2 km). Paddington Underground Station and London Paddington Station are within a 5-minute walk.

Reviews

6.2
Rating 10 - Excellent. 75 out of 993 reviews" "
Rating 8 - Good. 295 out of 993 reviews" "
Rating 6 - Okay. 309 out of 993 reviews" "
Rating 4 - Poor. 205 out of 993 reviews" "
Rating 2 - Terrible. 109 out of 993 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 6 nights in Mar 2020

8/10 Good

Vlado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay for a reasonable price
The room was clean and for smokers (I am). The breakfast was perfect. No hot water sometimes.
Stayed 5 nights in Mar 2020

2/10 Terrible

Babak, Toronto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic, minutes walk from Paddington station and in the vicinity of many great sights London has to offer. But that and maybe the price is all that's great about this hotel. It is dirty, mismanaged, and in poor condition. Expedia advertised this hotel as a three-star. One star is a star too many for this establishment.
Stayed 4 nights in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasant stay
Staff are very helpful and greet you with a smile
Stayed 1 night in Feb 2020

8/10 Good

Anne

Liked: Cleanliness, staff & service, room comfort
Handy hotel.
Cosy and quiet hotel. Very poor quality TV if you enjoy your TV in bed though. It has a handy lift and is clean. Handy for all amenities and central. Safe area with shops and eateries all around. Situated on a nice quiet square. Great for price.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2020

6/10 Okay

shabina

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I visited the prperty over 30 yrs ago, and i had expection, only i had moved on and the property had,nt. The carpets where threadbare, the beds where uncomfortable with thin mattresses, the rooms certainly needed freshing up. Its in a great central location, jyst needs some TLC. Asked if i would stay again??? Mayb
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
It's needs floor changing it's old . The staff should wear ID to be identified
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Good location. Property needs updating.but generally good sized rooms
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent location near places to eat and the Big Red Bus stop. Friendly staff and comfortable beds but need more pillows in the room.
Stayed 3 nights in Jan 2020

6/10 Okay

Andrea

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Good stay, very old hotel.
Had a weekend stay with a friend in this hotel which looks nice at the reception area but very old in the room. To be a 3 star hotel is really so old, especially the bathroom..... Over all we had a good permanency, just sometimes the water wasn’t so warm under the shower.
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel looks decent from the outside. Once you got to the room, it's very dated. Do not expect anything fancy. To compare, Motel 6 in the US looks like a resort. Location is great, 3min walk to Paddington station.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2020

6/10 Okay

Linda

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff was not interested . Generally poor standard of room
Stayed 1 night in Jan 2020

10/10 Excellent

Aan, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The counter Staff serve so polite & helpful. The water not heat enough in sudden time.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
easy access to public transportation,friendly staff. Furnitures ,esp squeaky floor needs to be remodeled. Moses was very helpful and accommodating..
Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Dec 2019

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel in central London
They hotel was in a super location ,staff was exceptional,very helpful and knowledgeable,really great value in a nice part of London with little restaurants around and even walkable to Marble Arch 20 mins away. Thank you to all the front desk staff..I don't put many reviews but they made me want to share this hotel for others to enjoy
Stayed 9 nights in Dec 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Very poor old fashioned out dated building, room in Avery poor condition, tv didn’t work
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 5 nights in Dec 2019