See all properties

Phoenix Hotel

3.5 star property
Victorian London hotel in London City Centre with a 24-hour front desk
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Phoenix Hotel

Exterior
In-room safe, desk, blackout curtains, iron/ironing board
Bar (on property)
Reception
Reception

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Free WiFi
The price is AU$262
includes taxes & fees
23 Dec - 24 Dec

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Desk
  • Sleeps 2
  • 2 Single Beds

View all photos for Small Double

Small Double

Small Double

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Desk
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Desk
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed)

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Desk
  • 2 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room, 1 Double Bed

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room, 1 Double Bed

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 2 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 2 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room, 2 Single Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Twin Room, 2 Single Beds

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 2 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Quadruple Room, 1 Bedroom

In-room safe, desk, blackout curtains, iron/ironing board

Standard Quadruple Room, 1 Bedroom

Highlights

Heating
Free cots/infant beds
TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
  • 2 sq m
  • Sleeps 4
  • 4 Single Beds
Terrace/patio

Pembridge Palace Hotel

Free WiFi
Breakfast available
Housekeeping
24/7 front desk
8.4 out of 10, Very good, (179)
The price is AU$139
includes taxes & fees
7 Jan - 8 Jan 2025
Pembridge Palace Hotel
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
1-8 Kensington Gardens Square, London, England, W2 4BH

What's nearby

  • Hyde Park - 17 min walk
  • Kensington High Street - 19 min walk
  • Marble Arch - 5 min drive
  • Oxford Street - 7 min drive
  • Natural History Museum - 7 min drive

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Joe & the Juice - ‬4 min walk
  • ‪Bayswater Arms - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Gold Mine - ‬2 min walk
  • ‪Four Seasons - ‬3 min walk

About this property

Phoenix Hotel

Hotel near Hyde Park
Close to Kensington Gardens and Kensington High Street, Phoenix Hotel provides dry cleaning/laundry services, a bar and a restaurant. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • A 24-hour front desk, a banquet hall and a computer station
  • Luggage storage, a TV in reception and a front desk safe
  • 1 meeting room, tour/ticket information and free newspapers
  • Guest reviews say great things the breakfast, overall value and helpful staff
Room features
All 125 rooms offer comforts such as free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Electric kettles, heating and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

Is Phoenix Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Phoenix Hotel?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Phoenix Hotel on 23 Dec 2024 start from AU$262.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Phoenix Hotel?

This property doesn't offer parking.

What time is check-in at Phoenix Hotel?

Check-in start time: 1:30 PM; check-in end time: anytime.

What time is check-out at Phoenix Hotel?

Checkout is at 11 AM.

Where is Phoenix Hotel located?

Located in London City Centre, this hotel is within 1 mile (2 km) of Kensington Gardens, Hyde Park and Kensington High Street. Marble Arch and Natural History Museum are also within 2 miles (3 km). Bayswater Underground Station is only a 3-minute walk and Queensway Underground Station is 6 minutes.

Reviews

8.8

Excellent

Rating 10 - Excellent. 492 out of 1005 reviews" "
Rating 8 - Good. 405 out of 1005 reviews" "
Rating 6 - Okay. 85 out of 1005 reviews" "
Rating 4 - Poor. 11 out of 1005 reviews" "
Rating 2 - Terrible. 12 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Maren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great continental breakfast and the location is perfect!
Stayed 3 nights in Dec 2024

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Clean rooms. Fair price. Brilliant location
Stayed 1 night in Dec 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay here again - the staff and service were exceptional. The hotel is close to the underground and in a lovely area. The room was a little on the smaller side but it didn't bother us. Breakfast was nice.
Stayed 4 nights in Nov 2024

10/10 Excellent

Usman

Stayed 2 nights in Oct 2024

10/10 Excellent

ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Stevana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Oct 2024

6/10 Okay

Mohamed

Liked: Cleanliness
Paying to be close to transit. Nothing else notable about the property or service - had the usual issues. Definitely not great accessibility inside the property.
Stayed 2 nights in Oct 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely simple hotel in a great location.
Stayed 1 night in Nov 2024

4/10 Poor

Phil

Travelled with partner
Liked: Cleanliness, staff & service
It was a nice hotel but it was like a Furness! Couldn't cool the room down even though the radiator was off and it was cool outside as the windows didn't open very far and there was no air conditioning.
Stayed 1 night in Oct 2024

6/10 Okay

Stamatina

Business traveller
It’s fine, a typical London hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Markku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a little small even for a a double room. Otherwise everything else was great, close to lots of options for food, close walk to 3 different train stations, and staff was friendly and helpful.
Stayed 8 nights in Oct 2024

6/10 Okay

Eriola

Business traveller
Liked: Cleanliness
Nice room but so hot I had to keep the window opened all night !!! A ridiculous waste of energy when it’s fairly cold outside. The bathroom air ventilator is so excessively loud I was woken in the early hours of the morning by somebody upstairs … it was so loud the door was vibrating!
Stayed 2 nights in Oct 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Phoenix Hotel is a very good hotel in the area near Notting Hill. Very close to transport and a nice walk to Kensington Gardens and Hyde Park. Excellent breakfast options.
Stayed 4 nights in Sep 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! So easy to get around, staff were friendly, some reviews mention how small the small double room is and I was prepared, but for one person, it was totally all I needed! The bed was comfy, I slept well. Great value if you're not looking to spend excessive money, but want to stay central to activities in London. I will absolutely stay here again!
Stayed 4 nights in Sep 2024

10/10 Excellent

Dana Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first visit to London, Phoenix Hotel made it incredibly comfortable and welcoming.
Stayed 6 nights in Sep 2024

10/10 Excellent

Brian, Hawthorne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nothing hills very quiet area. Staff very professional so clean. Very quit I can sleep like a baby. I will recommend this hotel to anyone.
Stayed 18 nights in Sep 2024

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and safe area … Easy access to train and street with lots of options to eat
Stayed 3 nights in Sep 2024

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I stayed in was comfortable but quite small. The bathroom was a tight squeeze for me (at 5 foot), so be aware of this if you are tall or somewhat heavy. On the plus side, the breakfast was part of the room price, so no need to head out early to find something to eat. The location is less than a 5 minute walk from a variety of restaurants and food shops. And there are 2 tube stations and a bus line less than 10 minutes away.
Stayed 4 nights in Sep 2024

6/10 Okay

Elaine

Travelled with partner
Location was great for restaurants, shopping and Bayswater underground. Hotel is pretty tired looking. There is a bar onsite but it wasn’t open the few times we wanted a drink. Bed was very uncomfortable and the room was very cramped. Looked nothing like the photos on the website.
Stayed 3 nights in Sep 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really like this hotel. It's well situated, on street parking is free after 6:30 pm. Staff have always been friendly and helpful. The rooms I've had recently are comically small and I'm a big chap but I can't complain I always sleep well
Stayed 1 night in Sep 2024

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and helpful, and the hotel was nice
Stayed 1 night in Sep 2024

6/10 Okay

Charles, Atlanta

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I've never seen a bathroom that small. I could sit on the toilet with both shoulders touching the walls beside me. I was in room 114, and the bathroom was smaller than the shower in other hotels. My shower was so small i could barely wash my legs and feet. I'm 6'5'' and the bathroom door is about 6'2''. Watch your head! The bed was smaller than a twin in the US. But the breakfast was edible and the deli meats made it better. The Phoenix is near the Bayswater tube station in a good area near Notting Hill. I got a good deal, so i can't complain too much, but that room was way too small. My friend stayed in a different room with a slightly bigger bathroom. I would consider staying there again, but never in room 114.
Stayed 5 nights in Aug 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Lovely area.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay! Very nice staff. Clean hotel. I will definitely come back here 😊
Stayed 1 night in Aug 2024

General hotel information

Reasons to Book
Property Cleanliness & Room Cleanliness
Check-In Time
1:00 PM
Check-Out Time
11:00 AM
Star Rating
3.0