See all properties

Phoenix Hotel

3.5 star property
Victorian hotel with 24-hour front desk and restaurant

Photo gallery for Phoenix Hotel

Exterior
Bar (on property)
Reception
In-room safe, desk, blackout curtains, iron/ironing board
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Free WiFi
  • Restaurant
The current price is AU$249
includes taxes & fees
23 Mar - 24 Mar

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

Highlights

Heating
TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Wardrobe
  • Sleeps 2
  • 2 Single Beds

View all photos for Small Double

Small Double

Small Double

Highlights

Heating
TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Wardrobe
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

Highlights

Heating
TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Wardrobe
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed)

Highlights

Heating
TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Wardrobe
  • 2 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room, 1 Double Bed

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room, 1 Double Bed

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
  • 2 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
  • 2 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room, 2 Single Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Twin Room, 2 Single Beds

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
  • 2 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Quadruple Room, 1 Bedroom

In-room safe, desk, blackout curtains, iron/ironing board

Standard Quadruple Room, 1 Bedroom

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 2 sq m
  • Sleeps 4
  • 4 Single Beds

Similar properties

Front of property

London House Hotel

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Housekeeping
8.4 out of 10, Very good, 1,000 reviews
The price is AU$226
includes taxes & fees
17 Mar - 18 Mar
London House Hotel
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
1-8 Kensington Gardens Square, London, England, W2 4BH

What's nearby

  • Kensington Gardens - 6 min walk - 0.6 km
  • Hyde Park - 17 min walk - 1.4 km
  • Kensington High Street - 19 min walk - 1.6 km
  • Royal Albert Hall - 5 min drive - 2.7 km
  • Oxford Street - 7 min drive - 3.4 km

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Joe & the Juice - ‬4 min walk
  • ‪Bayswater Arms - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Gold Mine - ‬2 min walk
  • ‪Four Seasons - ‬3 min walk

About this property

Phoenix Hotel

Hotel near Kensington Palace
Located close to Kensington High Street, Phoenix Hotel provides dry cleaning/laundry services, a bar and a restaurant. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • A lift, a 24-hour front desk and a front desk safe
  • 1 meeting room, a computer station and tour/ticket information
  • A TV in reception, a banquet hall and free newspapers
  • Guest reviews say great things the breakfast, overall value and helpful staff
Room features
All 125 rooms offer comforts such as free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Electric kettles, heating and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
LIST_ALT

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

MONETIZATION_ON

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments and cash
Air conditioning is not provided
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

Is Phoenix Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Phoenix Hotel?

As of 11 Mar 2025, prices found for a 1-night stay for 2 adults at Phoenix Hotel on 23 Mar 2025 start from AU$249.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Phoenix Hotel?

This property doesn't offer parking.

What time is check-in at Phoenix Hotel?

Check-in start time: 1:30 PM; check-in end time: anytime.

What time is check-out at Phoenix Hotel?

Checkout is at 11 AM.

Where is Phoenix Hotel located?

Located in London City Centre, this hotel is within a 15-minute walk of Kensington Gardens and Kensington Palace. Hyde Park and Kensington High Street are also within 1 mile (2 km). Bayswater Underground Station is only a 3-minute walk and Queensway Underground Station is 6 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Phoenix Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 492 out of 1004 reviews
Rating 8 - Good. 404 out of 1004 reviews
Rating 6 - Okay. 83 out of 1004 reviews
Rating 4 - Poor. 12 out of 1004 reviews
Rating 2 - Terrible. 13 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ramiro

A great boutique hotel, with all the convenience of a grand hotel, fantastic.
Stayed 3 nights in Feb 2025

8/10 Good

Maren

Great continental breakfast and the location is perfect!
Stayed 3 nights in Dec 2024

10/10 Excellent

Pam

Great position, clean, good breakfast.
Stayed 2 nights in Jan 2025

10/10 Excellent

Joel

Lovely simple hotel in a great location.
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Convenient location near many restaurant options, stores and two metro lines. Hotel was clean and quiet.
Stayed 1 night in Dec 2024

10/10 Excellent

Wiktor

Really nice hotel close to the HydePark, so if you like morning runs, this location is perfect. A lot of dining options around. Close to two subway stations and to Paddington train station (where you can jump on the Elisabeth line that will take you to the airport). Staff really friendly and helpful (free deposit boxes at the reception). Room nice, warm and cozy. Small but you have everything you need in it. Good breakfast. I recommend this hotel for a short to medium length stay.
Stayed 2 nights in Feb 2025

10/10 Excellent

ARAS

Cosy and clean hotel. Good location.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jane

I will definitely stay here again - the staff and service were exceptional. The hotel is close to the underground and in a lovely area. The room was a little on the smaller side but it didn't bother us. Breakfast was nice.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jennifer

Clean and safe hotel with a continental breakfast. The Bayswater underground station is 3 blocks away. The staff was excellent. We had a room with 4 single beds which worked well for us.
Stayed 3 nights in Dec 2024

8/10 Good

Harry

Nice staff. Clean rooms. Fair price. Brilliant location
Stayed 1 night in Dec 2024

8/10 Good

Ulf

Close to Underground and Kensington Gardens. Great value.
Stayed 1 night in Oct 2024

10/10 Excellent

Vicki

It was a lovely stay! Just wished they had AC
Stayed 5 nights in Sep 2024

10/10 Excellent

Bernd

Very comfortable, quiet street and nearby public transport.
Stayed 3 nights in Sep 2024

10/10 Excellent

Simon

The staff was friendly and helpful, and the hotel was nice
Stayed 1 night in Sep 2024

10/10 Excellent

Andres

Amazing location and safe area … Easy access to train and street with lots of options to eat
Stayed 3 nights in Sep 2024

10/10 Excellent

Güler

Liked: Amenities
Good services and very close to different transports. The rooms can be very small and I don't know if every room are small or not. But the hotel is good.
Stayed 3 nights in Dec 2024

10/10 Excellent

Gustavo

Great service and breakfast!
Stayed 2 nights in Jul 2024

8/10 Good

andreas

nice staff, breakfast buffet with lots of options
Stayed 2 nights in Jul 2024

10/10 Excellent

Dana Marie

My first visit to London, Phoenix Hotel made it incredibly comfortable and welcoming.
Stayed 6 nights in Sep 2024

10/10 Excellent

Kevin

The Phoenix Hotel is a very good hotel in the area near Notting Hill. Very close to transport and a nice walk to Kensington Gardens and Hyde Park. Excellent breakfast options.
Stayed 4 nights in Sep 2024

6/10 Okay

Stamatina

It’s fine, a typical London hotel.
Stayed 1 night in Oct 2024

4/10 Poor

Eldiflor

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed only 1 night in a basic room on the ground floor. The room reeked of smoke immediately. There was no central heating unit. The room included a tower fan but it was filled with dust and seemed to not been cleaned for a while. One of the bath towels was smeared with a brownish stain. The toilet paper holder was placed in the most awkward space; high above the shoulder when seated on the toilet. Couldn’t even have a proper shower since it was uncontrollably scalding hot. The best thing was that the wifi was fast. It’s possible that the rooms on the higher floors are better maintained but overall wouldn’t recommend even though it’s in a quiet neighbourhood and budget friendly.
Stayed 1 night in Mar 2025

10/10 Excellent

Stevana

Clean
Stayed 2 nights in Oct 2024

10/10 Excellent

Sarah

Good location near tube and buses. Good service
Stayed 3 nights in Sep 2024

10/10 Excellent

Nancy

Great stay
Great stay! Very nice staff. Clean hotel. I will definitely come back here 😊
Stayed 1 night in Aug 2024