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"We had a great stay, we didn't realise parking wasn't included free, so this wasn't clear until we arrived and considering the difficulty parking, the fee per day was quite excessive. Staff were pleasant and helpful. It was good to have links with the two hotels either side. We had a lovely room, but in general the hotel does need a little TLC, particularly the outside seating (so uncomfortable) which is why we used the hotels either side for sitting outside on warm days. For the size of the hotel, it really does need more than one lift."

"Perfect location and very friendly staff"

"Ecellent room, quiet. Short wslk to sea."

"I enjoyed every summer Bournemouth for sumer holiday. I usually stay in Cumberland Hotel. I enjoyed pools outside and inside pool + sauna company Hotel Sutcliffe for free. I really liked family and dog friendly Hotel. "

"We were very happy and enjoyed our stay, we were made to feel very comfortable by the professional and friendly staff. Our rooms were spotless and so was all of the hotel. The food was excellent quality and very tasty. I'd definitely recommend The West Cliff."

"A wonderful location. Can hear the sea from a Seaview room. Staff are overworked but really helpful and pleasant. A wonderfully grand hotel from the olden days managing the 21st century. "

"Great hotel, super friendly staff, lovely swimming pool. Awesome breakfast served by fantastic waitresses who were lovely. Good sized room and excellent shower, floor a little creaky and bed slightly hard but to be expected in a property of this age. No evening meals unfortunately but plenty of local food options nearby. A little bit of noise in the morning from the coaches running their engines first thing, not excessive. Overall very happy with our stay at Laguna, nice old fashioned style hotel with plenty of character and good value "

"Hotel was lovely and receptionist Reddy was lovely and really friendly and helpful"

"We enjoy swimming."