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"The staff went out of their way to assist with several things. The Chinese restaurant was great. We were able to do laundry. "

"Surprisingly great value for the price. Great family friendly facility."

"This place is nestle under the Yatsugatake mountain range. The accommodation is part of a cabin community managed by a hotel in the center. They pick up from the koumi line and drop you off at the cabin of your booking, which range from ones with outdoor tub(6 ft ish) to ones with a kitchen. The cabins are comfortable enough even for long term visit (also quiet). Depending on your cabin it’s a potential walk to the central hotel complex.aside from the main set of buildings there are very few...

"The owner who was only the other person there was very kind and drove me up to the bus stop with my heavy luggage in very snowy, icy conditions, beautiful views, winter wonderland of snow and ice. incredible views."

"This hotel was a very nice stay with friendly staff, clean and new surroundings. I would like to go back again."

"Enjoyed our one night stay here. Booked one hour private onsen and thoroughly enjoyed the privacy and waterfall scene. Also did the public onsen and enjoyed it as well. Yukata clothing and towels are provided. Excellent service and a sense of luxury even though the hotel itself is dated. Good breakfast."

"High standard of western cuisine especially the Italian food. Comfortable bed and clean house keeping "

"We were made to feel so welcome here and would love to stay again. The hosts were wonderful, so friendly and made this an unforgettable stay in an incredibly beautiful location. Would highly recommend!"

"Good hospitality!"

"good hotel"

"Beautiful hotel lobby and very friendly staff. Location can be a challenge to get to if the roads are snowy. 4WD / snow tire or chains a must in winter. "

"Best hotel in Karuizawa, best view and best location"

"Stunning design, great service, good food, well priced for 2 or 3 night stay. Loved it! "