2/10 Terrible
Janine
Travelled with partner
20 Nov 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK HERE WHATSOEVER. If i could leave 0 star i would. I booked it based on the pictures online and here on expedia expecting it to be as perfect as it should be. Spent almost $500 for 2 nights. We came after the check in time and still waited almost an hour to get the key for our room. Got a horrible room as if it was out from a horror movie. Shower does not work, AC/Heater they don’t work. Bugs in the shower since it’s not clean. Bathroom door do not close all the way, gets stuck in the middle. And the most important part is NO HOT WATER unless you wait 15-20 mins for the water to get hot. Windows do not open. Laid on the bed and got a rash, my whole body turned red and itchy. The bed and pillows were hard as a rock couldn’t sleep for a bit. Hotel is so old and need renovation ASAP. To open the door you need to use an actual key like the old times to open and to push the door so hard in order for it to open.
Didn’t feel safe at night i had to put a chair to block the door since anyone who has a key can open it from the outside.
Reached out to the front desk multiple times about the issues but they didn’t do anything. When i called for the hot water they didn’t even bother to answer the phone.
Reached out to expedia to ask for a refund but the manager property refused to give me so. Expedia was helpful and tried hard to see if the hotel can give me my money back but no luck.
I have nothing against Expedia ,only the hotel.
SAVE YOUR MONEY AND GO SOMEWHERE ELSE.
Janine
Stayed 2 nights in Nov 2024