4/10 Poor
ANNETTE
Travelled with group
22 Dec 2024
Liked: Staff & service
Disliked: Cleanliness
The place is not very clean, everything was old and worn. Glad we only spent 1 night here.
There was a sensor light that went on and off all night. We called to ask what could be done to stop this. They sent someone up, he couldn't fix it and offered to move us to another room. Mind you it was close to 11pm, we were up at 5am, walked miles in the cold and were exhausted. We would've had to pack everything up to move. Did I mention we were already in bed with our jammies on? We passed on that offer.
The next morning upon checking out, mentioning we were the people with the blinking light problem, we inquired about leaving our luggage at the hotel so we could go siteseeing. (This is a service that is offered for $10 per bag).
I mentioned the inconvenience we experienced throughout the night, and perhaps they would comp us the fees ;; to make good on the blinking light. The man immediately said no. It was hotel "policy" to collect the lousy $10. I thought it should be hotel policy to take good care of their guests.
We won't go back, thanks for nothing!
ANNETTE
Stayed 1 night in Dec 2024