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Best Western Brook Hotel Norwich

3.0 star property
Suburban Norwich hotel in Bowthorpe with free parking

Photo gallery for Best Western Brook Hotel Norwich

Desk, free WiFi, bed sheets
Reception
Serves lunch and dinner
Desk, free WiFi, bed sheets
Suite, 1 Queen Bed, Non Smoking
Nestled near Earlham Park, Best Western Brook Hotel Norwich invites you to unwind in its charming garden or relax on the picturesque terrace. With a delightful restaurant serving breakfast and dinner, plus a bar for drinks and free in-room WiFi for staying connected.

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Breakfast available
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
Desk
Daily housekeeping
  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
Desk
Daily housekeeping
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 3 Single Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 3 Single Beds, Non Smoking

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
Desk
Daily housekeeping
  • 13 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
Desk
Daily housekeeping
  • 13 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Desk, free WiFi, bed sheets

Suite, 1 Queen Bed, Non Smoking

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
Desk
Daily housekeeping
  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
2 Barnard Road, Norwich, England, NR5 9JB

What's nearby

  • Earlham Park - 5 min drive
  • UEA Sportspark - 5 min drive
  • University of East Anglia - 6 min drive
  • Norwich Cathedral - 9 min drive
  • Norwich Castle - 11 min drive

Getting around

  • Spooner Row Station - 15 min drive
  • Norwich (NWI-Norwich Intl.) - 14 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Copper Beech - ‬3 min drive
  • ‪Costa Express - ‬4 min drive
  • ‪Subway - ‬16 min walk
  • ‪Kings Head - ‬4 min drive

About this property

Best Western Brook Hotel Norwich

Hotel near University of East Anglia
Located close to Earlham Park and UEA Sportspark, Best Western Brook Hotel Norwich provides a terrace, a garden and dry cleaning/laundry services. The on-site restaurant, Brook Restaurant, offers breakfast and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar.
You'll also enjoy perks such as:
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), newspapers in the reception and a front desk safe
  • Wedding services, luggage storage and meeting rooms
Room features
All 81 rooms have amenities such as free WiFi.
More conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • Coffee/tea makers, daily housekeeping and desks

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 9:00 AM for a fee: GBP 10.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brook Bar
  • Brook Restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 28 September 2022 to 14 September 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately GBP 10.95 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Brook Hotel Norwich
Best Western Brook Hotel
Best Western Brook Norwich
Best Western Brook
Best Brook Norwich Norwich
Best Western Brook Hotel Norwich Hotel
Best Western Brook Hotel Norwich Norwich
Best Western Brook Hotel Norwich Hotel Norwich

Frequently asked questions

Is Best Western Brook Hotel Norwich pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Brook Hotel Norwich?

Self-parking is free at this property.

What time is check-in at Best Western Brook Hotel Norwich?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Best Western Brook Hotel Norwich?

Checkout is at 11 AM.

Where is Best Western Brook Hotel Norwich located?

Located in Bowthorpe, this hotel is within 3 mi (5 km) of University of East Anglia, Earlham Park and UEA Sportspark. Norwich Theatre Royal and The Forum are also within 6 mi (10 km).

Best Western Brook Hotel Norwich Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 203 out of 791 reviews
Rating 8 - Good. 295 out of 791 reviews
Rating 6 - Okay. 169 out of 791 reviews
Rating 4 - Poor. 89 out of 791 reviews
Rating 2 - Terrible. 35 out of 791 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Daniel

Stayed 1 night in Sep 2022

10/10 Excellent

Roger

Stayed 1 night in Sep 2022

6/10 Okay

Daocheng

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Best Western Brook Norwich Hotel check in experience I booked a family room. I came with a heavy luggage and two young children (2y and 4y). My room was on 2nd floor. I found it isn’t convenient that there is no lift because it is not easy to carry the luggage through stairs while looking after two children on stairs. There was a slight walk way from reception and the stairs. The lighting is a bit dark. My two children were scared of walking through it. I wish the lighting can be as bright as others areas. In the bathroom, the mixer tap has no hose and no free move shower head. The only one is a shower head that is fixed quite high up. It’s not a problem for grownups but is not suitable for young children who are not used to it. A hose with free move shower head would be more suitable. The bin in the room is too small. Rubbishes would be struggling to go in after a few water bottles. It’s pretty hot in the room during the night. There is an air conditioner but it doesn’t work. Phoned the receptionist but I was told I had to wait until next morning. The night was not easy with the heat. The only desk fan was small and was not capable of bringing enough cool air.
Stayed 1 night in Aug 2022

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Stayed here many times . Easy , clean , food great and staff are amazing . What more do you need !
Stayed 2 nights in Sep 2022

2/10 Terrible

Bhavna

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
2star not 3star
Would class this as a 2star hotel. The rooms had a strange smell. Very rundown and dusty. Table in the room was sticky and dirty. Bathroom very dated with a sink so high a child would have an issue to access. Certain leys on the remote wouldnt work. Asked at reception if they could change it, was told maintenance had gone for the day and this was 5pm.
Stayed 1 night in Sep 2022

10/10 Excellent

David

Stayed 1 night in Sep 2022

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is ok, fit for purpose, some rooms dont have aircon, not a problem when i stayed as it wasnt too warm.
Stayed 2 nights in Aug 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Elaine

Stayed 1 night in Aug 2022

4/10 Poor

Lisa

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Nightmare stay
The hotel itself was good, rooms were clean but trying to get some sleep was an absolute nightmare. The air con and piping was noisy all night. I was exhausted from driving and more exhausted when I left
Stayed 2 nights in Aug 2022

2/10 Terrible

Hannah

Stayed 1 night in Aug 2022

10/10 Excellent

Jessica

Stayed 1 night in Aug 2022

6/10 Okay

Carolyn

Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Staff were excellent and very friendly and helpful. Hotel is nice but rooms are dated and need freshening up.
Stayed 1 night in Aug 2022

8/10 Good

Jarrad

Liked: Staff & service
Stayed 2 nights in Aug 2022

4/10 Poor

Sinead

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was really dusty, wallpaper coming off the wall, really does look like it need some basic attention to keep it looking good. We booked the room purposely because the hotel stated rooms have air conditioning. The room didn’t and when asked we was told some work and some don’t which I think she be advertised properly. I would not recommend this hotel it’s dated, it needs a good thorough clean and needs updating.
Stayed 1 night in Aug 2022

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tommy wasn’t as clean as I could of been
Stayed 1 night in Aug 2022

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

John

Travelled with family
Disliked: Staff & service
Well that’s that
Decided to arrive later than Check in time. Arrived after 2hours drive after 1700hrs. To receive an apology, both rooms one on floor one and one on floor two not ready. Had to rearrange booked evening meal and after long drive was looking forward to get into room, have a shower and go out for family meal. This was delayed as they had lack of staff. Decided to come back later, to be greeted with a strong unpleasant aroma in our room. Opened windows and turned on extractor fan in room to clear out the smell. Not a pleasant experience, so probably going to book elsewhere in future.
Stayed 1 night in Jul 2022

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay
Great location, friendly staff and easy checkin.
Stayed 1 night in Jul 2022

10/10 Excellent

Bryan

Stayed 1 night in Jul 2022

10/10 Excellent

Sharon

Stayed 1 night in Jul 2022

6/10 Okay

Helen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not cleaned during our stay.
Stayed 2 nights in Jul 2022

8/10 Good

Nic

Business traveller
Liked: Cleanliness, room comfort
The restaurant staff need training in customer service. I am NOT buddy or my friend.
Stayed 1 night in Jul 2022