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Sandos Playacar All Inclusive

4.0 star property
Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club

Photo gallery for Sandos Playacar All Inclusive

Relax by the large pool with a water slide, surrounded by lush greenery and palm trees, and enjoy the scenic views of the adjacent beach.
Relax by the pool surrounded by palm trees and enjoy a refreshing swim.
Restaurant
Exterior
Experience the grandeur of our lobby, featuring a stunning chandelier and elegant reception area.
VIP Access

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Room service

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Platinum King Junior Suite Ocean Front

Relax in this spacious room with a large bed, a seating area, and a window offering a view of the ocean.

Platinum King Junior Suite Ocean Front

Highlights

Balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Hairdryer
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Platinum King Master Suite

Relax in a spacious room with a large bed, wooden headboard, and ceiling fan. Enjoy a comfortable seating area with a table and chairs.

Platinum King Master Suite

Highlights

Balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Separate bath and shower
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Jr Suite Hacienda

Relax in a stylish room with a comfortable bed, sofa, and desk, perfect for unwinding.

Jr Suite Hacienda

Highlights

Balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Hairdryer
  • 36 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Relax in a spacious room with a four-poster bed, wicker sofa, and dining table, offering a view of lush greenery outside.

Hacienda One Bedroom Suite

7.8 out of 10
Good
(6 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
  • 73 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Platinum King Junior Suite

Relax in a serene space with a large bed, ceiling fan, and balcony offering views of lush greenery.

Platinum King Junior Suite

Highlights

Balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Hairdryer
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Select Superior Adults Only

Relax in this serene hotel room with a large bed, a small table, and a balcony offering a view of the outside.

Select Superior Adults Only

7.0 out of 10
Good
(35 reviews)

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Select Ocean Front Adults only

Enjoy ocean views from the large window, featuring two beds with white linens and a desk area.

Select Ocean Front Adults only

8.0 out of 10
Very good
(7 reviews)

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Platinum King Master Suite Ocean Front

Relax in this serene space with a large bed, sofa, and ocean views.

Platinum King Master Suite Ocean Front

Highlights

Balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Separate bath and shower
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Riviera Family King Junior Suite

Relax in this spacious room with a large bed, two nightstands, and a wooden bunk bed, offering additional sleeping space. Enjoy a view of the lush outdoors through the sliding glass door.

Riviera Family King Junior Suite

7.8 out of 10
Good
(49 reviews)

Highlights

Balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Bathrobes
  • 53 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

Two large beds with white linens, a table and chair, and a window overlooking the pool and palm trees.

Riviera Family Queen Junior

8.2 out of 10
Very good
(90 reviews)

Highlights

Balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Bathrobes
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

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About the area

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Beach - 3 min walk - 0.3 km
  • Playacar Golf Club - 18 min walk - 1.5 km
  • Quinta Avenida - 4 min drive - 3.6 km
  • Playa del Carmen Maritime Terminal - 4 min drive - 3.6 km
  • Xcaret Eco Theme Park - 9 min drive - 7.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬2 min walk
  • ‪Rosa Roja - ‬10 min walk
  • ‪El Gaucho Steakhouse - ‬7 min walk
  • ‪Cupcake Cafe - ‬1 min walk
  • ‪RIU Yucatan - ‬12 min walk

About this property

Sandos Playacar All Inclusive

Upscale all-inclusive property near Xaman Ha Aviary
Located close to Playacar Golf Club and Paseo del Carmen, Sandos Playacar All Inclusive provides free water park access, 2 swim-up bars and 3 poolside bars. This property is a great place to bask in the sun with a white sand beach, beach massages and sunloungers. Indulge in a Thai massage, hydrotherapy and a manicure/pedicure at Spa Sandos, the on-site spa. Be sure to enjoy a meal at any of the 9 on-site restaurants. Fitness classes are offered at the gym; other things to do include sailing, surfing/body boarding and beach volleyball. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and shopping on-site.
Other perks include:
  • 8 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • Free bike hire, a round-trip airport shuttle (surcharge) and babysitting (surcharge)
  • Concierge services, meeting rooms and a 24-hour front desk
  • Guest reviews say great things the family-friendly amenities, beach locale and pool
Room features
All 819 rooms boast comforts, such as 24-hour room service and laptop-compatible safes, as well as perks, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
Other amenities include:
  • Bathrooms with free toiletries and hairdryers
  • 42-inch flat-screen TVs with satellite channels
  • Balconies or patios, wardrobes/cupboards and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Frequently asked questions

Does Sandos Playacar All Inclusive have a pool?

Yes, this property has 8 outdoor pools and a children's pool.

Is Sandos Playacar All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sandos Playacar All Inclusive?

Self-parking is free at this property.

What time is check-in at Sandos Playacar All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Playacar All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Sandos Playacar All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 2100 per person applies.

Are there all-inclusive benefits at Sandos Playacar All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, sailing and more.

Where is Sandos Playacar All Inclusive located?

Nestled on the beach, this Playacar property is within 3 mi (5 km) of Xaman Ha Aviary, Playacar Golf Club and Paseo del Carmen. Playa del Carmen Maritime Terminal and Quinta Avenida are also within 3 mi (5 km).

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Sandos Playacar All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 499 out of 1362 reviews
Rating 8 - Good. 354 out of 1362 reviews
Rating 6 - Okay. 234 out of 1362 reviews
Rating 4 - Poor. 147 out of 1362 reviews
Rating 2 - Terrible. 128 out of 1362 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I love the place , it had nice things to do,good entertainment, and good options for food
Stayed 3 nights in Jul 2025

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location & good service
Stayed 3 nights in Jul 2025

6/10 Okay

Eloy

Liked: Cleanliness
The hotel is nice
Stayed 4 nights in Jun 2025

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
great amount of shade at the beach. great buffet.
Stayed 3 nights in Jul 2025

10/10 Excellent

Alma

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and amazing place!
Stayed 3 nights in Jun 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
The resort has everything you need. Great family place with something to do for everyone. Nice place to walk through too. Natural wildlife roams freely!
Stayed 5 nights in Jul 2025

6/10 Okay

Kiem Ba

Liked: Staff & service
Food options
Stayed 5 nights in Jul 2025

8/10 Good

Reinaldo

Liked: Cleanliness, amenities, property conditions & facilities
Property, food and amenities were good, service could have been better.
Stayed 4 nights in Jul 2025

6/10 Okay

Tim

We stay here for 5 nights, the hotel is locate near ocean so easy to access, room is okay not clean as I expected, restaurant is hard to get reservation most time we only able to eat at buffet,
Stayed 5 nights in Jul 2025

8/10 Good

Barron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and nice staff. Food is average
Stayed 3 nights in Jun 2025

8/10 Good

Joven P

Nice
Stayed 3 nights in Jul 2025

4/10 Poor

Luca

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel is outdated. The train to take you around was only one and you wait long time to move around.
Stayed 5 nights in Jul 2025

10/10 Excellent

Angelo Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome family hotel with a great beach
Stayed 7 nights in Apr 2025

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold everywhere, dirty, old
Stayed 4 nights in Jul 2025

8/10 Good

ramdai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While property is on older side, its kept clean. The down side is the patio door was bolted shut. Still like it overall.
Stayed 3 nights in Jul 2025

8/10 Good

Nadejda

Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing time at Sandos Playacar. Despite the amount of sargassum that time, we still managed to have a great time. The food is one of the best, the grounds are beautiful, the beach - one of a kind. We definitely would come back again.
Stayed 9 nights in Jun 2025

10/10 Excellent

Abraham

Liked: Staff & service, amenities
It was ok
Stayed 4 nights in May 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience
Stayed 5 nights in Jun 2025

8/10 Good

Ingrid Vanessa

Liked: Amenities
.
Stayed 5 nights in May 2025

2/10 Terrible

Rosalva

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t recommend.
Stayed 3 nights in Jul 2025

4/10 Poor

Roxana

Disliked: Staff & service
Only the buffet was good . The restaurants that you needed to make reservation were terrible and definitely not worth it. The transport was a rip off because the butler will say one price and by the time you enter the taxi they were adding you another 100 pesos extra . In the final days of the stay was NO HOT WATER and no PRESSURE / we had to shower in cold water
Stayed 5 nights in Jul 2025

4/10 Poor

Gustavo Sebastian

Liked: Staff & service
Disliked: Property conditions & facilities
No hot water in a week, drainage problems in public restrooms, bad building maintenance... a shame..
Stayed 6 nights in Aug 2025

10/10 Excellent

ryon

Liked: Cleanliness, amenities, property conditions & facilities
Great property very big so have your walking shoes awesome beach access and allot of activity without leaving. Food best to have a reservation but there is allot of variety and would not say it was bad at all! We will travel to sandos again
Stayed 3 nights in May 2025

10/10 Excellent

Marcie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and did everything possible to make our stay enjoyable.
Stayed 7 nights in Apr 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to relax and have a great time.
Stayed 4 nights in Mar 2025